408 Request Timeout when doing balena push

Product support
1

Hi, I am constantly getting errors today when trying balena push. It happened 80% of the time yesterday and 100% of the time today:

Remote builder responded with HTTP error:
408 Request Timeout

Balena Status shows “All Systems Operational”: https://status.balena.io/

Is there something wrong on my side?

2

Debug output (username and fleet name redacted):

Packaging the project source...[Debug]   Tarring complete in 1370 ms
[debug] Connecting to builder at https://builder.balena-cloud.com/v3/build?slug=our_username%2Four_fleet&dockerfilePath=&emulated=false&nocache=false&headless=false&isdraft=false
Remote builder responded with HTTP error:
408 Request Timeout

ExpectedError: Remote builder responded with HTTP error:
408 Request Timeout
    at Request.<anonymous> (/snapshot/balena-cli/build/utils/remote-build.js:250:21)
    at Object.onceWrapper (node:events:633:26)
    at Request.emit (node:events:518:28)
    at Request.emit (node:domain:488:12)
    at Request.onRequestResponse (/snapshot/balena-cli/node_modules/request/request.js:1059:10)
    at ClientRequest.emit (node:events:530:35)
    at ClientRequest.emit (node:domain:488:12)
    at HTTPParser.parserOnIncomingClient [as onIncoming] (node:_http_client:693:27)
    at HTTPParser.parserOnHeadersComplete (node:_http_common:119:17)
    at TLSSocket.socketOnData (node:_http_client:535:22)
    at TLSSocket.emit (node:events:518:28)
    at TLSSocket.emit (node:domain:488:12)
    at addChunk (node:internal/streams/readable:559:12)
    at readableAddChunkPushByteMode (node:internal/streams/readable:510:3)
    at Readable.push (node:internal/streams/readable:390:5)
    at TLSWrap.onStreamRead (node:internal/stream_base_commons:190:23)
3

It’s working this morning. I have not changed anything on my side. I suspect there was a service down on the Balena side that was not reflected in the Balena Status page that has since been fixed.

4

Hello @BrianPTL first of all welcome to the balena community!

Thanks for confirming that suddently it built well today! I will ping the team and check what could happen 2 days ago!

Let us know if we can help you with anything else!

5

@BrianPTL do you by any chance run with debug logs via the CLI when you were having issues?

We don’t see anything on our side but it could have been a regional networking issue, or something else we would need to track down with more log messages.

Thanks!