This is not a partial outage

Product support
1

I see the status page showing “Partial outage”, but I cannot

  • login via balena cli
  • view fleets, manage devices, push updates, ssh, etc.
  • despite being on a paid plan, the entire API is down which means it only allows me to post in this forum
  • the status for dashboard shows as operational, but it’s completely unusable at this time

This is not a “partial” outage. I do not understand how you could have a full API outage like this. Even if you have a monolithic server, shouldn’t you have some basic load balancing and multiple instances running?

Is this due to product managers shipping features? ddos? Or what’s going on?

2

By the way, similar outage yesterday

4

Agree this was much more of an issue than it was showing in the status page. I am still seeing issues with devices today that i believe they are still having issues. Their ticketing system is also down so cant even open a ticket.