May or may not be related to the builder outage (1, 2), I am unable to provision any new device.
The ACT LED flashes 4 times indicating no cloud connectivity.
Only new devices are affected, already provisioned devices have no network nor VPN issues.
Update: the issue has resolved itself around the same time the outage status for the builder was updated.
Glad to know this issue is resolved, is there anything else I can help with?
Having it not happen again? 
Just kidding, all good now, thanks for checking in as well as following up on Intercom!
We’d definitely like that too, it’s something we’re working hard on 
1 Like