ScreenlyOSE,Balenacloud,RPi3 error

I have been trying to use screenlyOSE on balena cloud . After ive successfully performed balena push, and got the unicorn image, i have been waiting for a really long time but screenly doesnt appear in my page. I tried to access my public URL and it gives off an error that “Device does not have registered vpn tunnel endpoint”
ive been following the tutorial from this link:

Hey @karthika could you link to your device and enable support access please? I’d be happy to take a look to see where things are going wrong.

yaa sure. I have granted support access. my device is UUID ece11216efef4bd79b866c5e32b51487

Name of the device is “lingering-snow”
Name of the application is IAQM-csircsio.
My e-mail Id registered on the account is

Thanq very much for offering to help. I hope to hear from you soon

When I try another method i.e, using gitclone to install screenly-ose i get the error,

ssh: connect to host port 22: Connection timed out
fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.

Hi, we are working on this issue and will notify you when we have news.

Hi, Could you re-enable support access for this device?