My service is connected to the internet and pushing data to the cloud. Balena supervisor on the other hand is not connecting for whatever reason. I need it to be able to reboot etc.
Hello @07_Sam first of all welcome to the balena community!
This status indicates that device is unable to connect to the cloudlink service (e.g. a firewall is blocking VPN traffic), and won’t be able to provide remote SSH connections. Could you please confirm how is your device connected to the Internet?
Find here the network requirements with the ports that you need to have opened Network Setup on balenaOS - Balena Documentation