Hi,
I’ve raised already several tickets in the dashboard but so far no solution coming up.
We have a lot of devices failing to update and we are getting a lot of errors like this:
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to '(HTTP code 500) server error - Get https://registry2.balena-cloud.com/v2/v2/af8c17fa46bfd1bc4a72e05715f28cc3/manifests/sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281: Get https://api.balena-cloud.com/auth/v1/token?account=d_XXXXXHIDEFORFORUMSf52bc808f327ea4c08d&scope=repository%3Av2%2Faf8c17fa46bfd1bc4a72e05715f28cc3%3Apull&service=registry2.balena-cloud.com: net/http: TLS handshake timeout '
Downloading image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281'
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to 'could not get decompression stream: Get https://registry2.balena-cloud.com/v2/v2/af8c17fa46bfd1bc4a72e05715f28cc3/blobs/sha256:16dc06fc37e62b8bb995edc59cf4d9d55cb4bd9a4f5682035ae0bf338ebd4f86: Get https://api.balena-cloud.com/auth/v1/token?account=d_XXXXXHIDEFORFORUMSf52bc808f327ea4c08d&scope=repository%3Av2%2Faf8c17fa46bfd1bc4a72e05715f28cc3%3Apull&service=registry2.balena-cloud.com: net/http: request canceled (Client.Timeout exceeded while awaiting headers)'
Downloading image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281'
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to '(HTTP code 500) server error - Get https://registry2.balena-cloud.com/v2/v2/af8c17fa46bfd1bc4a72e05715f28cc3/manifests/sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281: Get https://api.balena-cloud.com/auth/v1/token?account=d_XXXXXHIDEFORFORUMSf52bc808f327ea4c08d&scope=repository%3Av2%2Faf8c17fa46bfd1bc4a72e05715f28cc3%3Apull&service=registry2.balena-cloud.com: net/http: TLS handshake timeout '
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to '(HTTP code 500) server error - Get https://registry2.balena-cloud.com/v2/v2/af8c17fa46bfd1bc4a72e05715f28cc3/manifests/sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281: Get https://api.balena-cloud.com/auth/v1/token?account=d_XXXXXHIDEFORFORUMSf52bc808f327ea4c08d&scope=repository%3Av2%2Faf8c17fa46bfd1bc4a72e05715f28cc3%3Apull&service=registry2.balena-cloud.com: net/http: TLS handshake timeout '
Downloading image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281'
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to 'could not get decompression stream: Get https://registry2.balena-cloud.com/v2/v2/af8c17fa46bfd1bc4a72e05715f28cc3/blobs/sha256:a5800a273f46bce7c8cc4654ca0c62d25479f47eac71115091643692d5164239: net/http: TLS handshake timeout'
Downloading image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281'
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to '(HTTP code 500) server error - Get https://registry2.balena-cloud.com/v2/v2/af8c17fa46bfd1bc4a72e05715f28cc3/manifests/sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281: net/http: TLS handshake timeout '
Downloading image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281'
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to '(HTTP code 500) server error - Get https://registry2.balena-cloud.com/v2/: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers) '
Downloading image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281'
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to 'error pulling image configuration: Get https://registry2.balena-cloud.com/v2/v2/af8c17fa46bfd1bc4a72e05715f28cc3/blobs/sha256:804a8930c6cd594b2cf8aa6ce946b3570003ad6d409ce9d8bffc0ea54105b79d: net/http: TLS handshake timeout'
Downloading image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281'
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to '(HTTP code 500) server error - Get https://registry2.balena-cloud.com/v2/: net/http: TLS handshake timeout '
Downloading image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281'
Failed to download image 'registry2.balena-cloud.com/v2/af8c17fa46bfd1bc4a72e05715f28cc3@sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281' due to '(HTTP code 500) server error - Get https://registry2.balena-cloud.com/v2/v2/af8c17fa46bfd1bc4a72e05715f28cc3/manifests/sha256:4dc03d950b951042e017a0afd1852c5ff339f7e911677a71da2c734daf8a0281: net/http: TLS handshake timeout '
devices are downloading the image but stopping at a certain percentage, then some time idle, then starting over. This consumes hundreds of MB of data but devices are stuck. Sometimes they recover after one day or so but this is currently unacceptable behaviour when we are shipping the devices to our customers and they “don’t work on arrival”.
Is there anyone else having these issues? Any solution?
This is burning a lot of money in our company as devices are installed by field technicians on-site and they can’t finish the installation procedure because devices won’t update and we need to send them again that costs a lot of money!
Thanks
Fritz