I had to power down one of my
balenasense devices on my starter plan a bit ago. I noticed that there was a “shut down” option in the device UI in BalenaCloud, so I tried that and noted that it powered off successfully.
However, upon attempting to restart the device and begin collecting data again, I noticed that the device shows as “Online” but the applications were not starting and could not be restarted. I ran diagnostics and noticed that the Supervisor process was not started and it’s not clear that there is a way to start that process either from the
balena CLI, from the device’s terminal (connected to Host OS), or via console (keyboard + screen).
The device in-question is a Raspberry Pi Zero W. Any thoughts or ideas? Is this a bug or a known issue?