Unable to Flash the Co-Processor

balenaFin
#21

Seems to say nothing @bucknalla :

[97101.310025] systemd-udevd[28]: Starting version 241
[97101.979662] kauditd_printk_skb: 8 callbacks suppressed
[97101.979671] audit: type=1111 audit(1640106582.076:1055): pid=14488 uid=0 auid=4294967295 ses=4294967295 msg='op=change-system-time exe="/sbin/hwclock" hostname=? addr=? terminal=? res=failed'
[97102.078675] audit: type=1111 audit(1640106582.009:1056): pid=14498 uid=0 auid=4294967295 ses=4294967295 msg='op=change-system-time exe="/sbin/hwclock" hostname=? addr=? terminal=? res=failed'

Then it reboots.

#22

The full log as it boots:

crbn60_fin_dmesg_01.txt (31.3 KB)

#25

Hello @crbn60

We’ve been looking at the logs and it doesn’t seem to be standard behavior, which might indicate some HW failure. For that reason we’d like to get our hands on your device and run more intensive tests. Would you be able to send an email to store@balena.io with a link to this thread so we can get you a replacement?

Cheers,
Nico.

#26

I can certainly do that.

This is a production device, is there a smart way to copy the data directory and host keys into the replacement?

Thanks @ntzovanis ,

A.

#27

@crbn60 do you have physical access to the device or would you require to do the backup remotely?

If you do have access to it, we can ship the replacement device before retrieving the problematic one. That way you could use etcher’s clone function to clone them.
This is assuming you want the data and keys from that device copied to the replacement. Let me know if that isn’t the case.

Cheers,
Nico.

#28

I can get access, no problem. And yes, I’d like a full clone.

I guess I didn’t realize that the onboard eMMC was going to be accessible via USB, so that sounds much easier.

Thanks,

A.