RPi 4 Image: APIError: Device is too old to satisfy required version range

Product support balenaOS
1

Downloaded the latest dev image(2.80.3) and configured it to connect to my openBalena server(3.2.1).
But supervisor fails to download the application containers. Here is the output of journalctl -f command:

root@8f00bb9:~# journalctl -f
-- Logs begin at Mon 2021-06-14 20:49:27 UTC. --
Jun 14 21:00:53 8f00bb9 openvpn[2963]: Mon Jun 14 21:00:53 2021 TCP_CLIENT link remote: [AF_INET]3.122.120.78:443
Jun 14 21:00:53 8f00bb9 openvpn[2963]: Mon Jun 14 21:00:53 2021 NOTE: UID/GID downgrade will be delayed because of --client, --pull, or --up-delay
Jun 14 21:00:53 8f00bb9 sshd[2969]: error: Unable to load host key: /etc/ssh/hostkeys/ssh_host_dsa_key
Jun 14 21:00:53 8f00bb9 sshd[2969]: Accepted none for root from 192.168.1.18 port 37590 ssh2
Jun 14 21:01:00 8f00bb9 612c650f6ab4[1350]: [event]   Event: Device bootstrap {}
Jun 14 21:01:00 8f00bb9 balena-supervisor[1867]: [event]   Event: Device bootstrap {}
Jun 14 21:01:00 8f00bb9 612c650f6ab4[1350]: [info]    New device detected. Provisioning...
Jun 14 21:01:00 8f00bb9 balena-supervisor[1867]: [info]    New device detected. Provisioning...
Jun 14 21:01:01 8f00bb9 612c650f6ab4[1350]: [event]   Event: Device bootstrap failed, retrying {"delay":30000,"error":{"message":"Device late-glade is too old to satisfy required version range: &gt;=2.11.0","stack":"ApiError: Device late-glade is too old to satisfy required version range: &gt;=2.11.0\n    at Object.<anonymous> (/usr/src/app/dist/app.js:10:452890)\n    at Generator.next (<anonymous>)\n    at fulfilled (/usr/src/app/dist/app.js:10:1915792)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)"}}
Jun 14 21:01:01 8f00bb9 balena-supervisor[1867]: [event]   Event: Device bootstrap failed, retrying {"delay":30000,"error":{"message":"Device late-glade is too old to satisfy required version range: &gt;=2.11.0","stack":"ApiError: Device late-glade is too old to satisfy required version range: &gt;=2.11.0\n    at Object.<anonymous> (/usr/src/app/dist/app.js:10:452890)\n    at Generator.next (<anonymous>)\n    at fulfilled (/usr/src/app/dist/app.js:10:1915792)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)"}}
Jun 14 21:01:31 8f00bb9 612c650f6ab4[1350]: [event]   Event: Device bootstrap {}
Jun 14 21:01:31 8f00bb9 balena-supervisor[1867]: [event]   Event: Device bootstrap {}
Jun 14 21:01:31 8f00bb9 612c650f6ab4[1350]: [info]    New device detected. Provisioning...
Jun 14 21:01:31 8f00bb9 balena-supervisor[1867]: [info]    New device detected. Provisioning...
Jun 14 21:01:32 8f00bb9 612c650f6ab4[1350]: [event]   Event: Device bootstrap failed, retrying {"delay":30000,"error":{"message":"Device bitter-wave is too old to satisfy required version range: &gt;=2.11.0","stack":"ApiError: Device bitter-wave is too old to satisfy required version range: &gt;=2.11.0\n    at Object.<anonymous> (/usr/src/app/dist/app.js:10:452890)\n    at Generator.next (<anonymous>)\n    at fulfilled (/usr/src/app/dist/app.js:10:1915792)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)"}}
Jun 14 21:01:32 8f00bb9 balena-supervisor[1867]: [event]   Event: Device bootstrap failed, retrying {"delay":30000,"error":{"message":"Device bitter-wave is too old to satisfy required version range: &gt;=2.11.0","stack":"ApiError: Device bitter-wave is too old to satisfy required version range: &gt;=2.11.0\n    at Object.<anonymous> (/usr/src/app/dist/app.js:10:452890)\n    at Generator.next (<anonymous>)\n    at fulfilled (/usr/src/app/dist/app.js:10:1915792)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)"}}
Jun 14 21:07:20 8f00bb9 prepare-openvpn[3566]: prepare-openvpn: [INFO] Balena.io VPN authentication.
Jun 14 21:07:20 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:20 2021 WARNING: file '/var/volatile/vpn-auth' is group or others accessible
Jun 14 21:07:20 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:20 2021 OpenVPN 2.4.7 aarch64-poky-linux-gnu [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [MH/PKTINFO] [AEAD] built on Feb 20 2019
Jun 14 21:07:20 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:20 2021 library versions: OpenSSL 1.1.1g  21 Apr 2020, LZO 2.10
Jun 14 21:07:20 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:20 2021 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
Jun 14 21:07:20 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:20 2021 TCP/UDP: Preserving recently used remote address: [AF_INET]3.122.120.78:443
Jun 14 21:07:20 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:20 2021 Socket Buffers: R=[131072->131072] S=[16384->16384]
Jun 14 21:07:20 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:20 2021 Attempting to establish TCP connection with [AF_INET]3.122.120.78:443 [nonblock]
Jun 14 21:07:21 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:21 2021 TCP connection established with [AF_INET]3.122.120.78:443
Jun 14 21:07:21 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:21 2021 TCP_CLIENT link local: (not bound)
Jun 14 21:07:21 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:21 2021 TCP_CLIENT link remote: [AF_INET]3.122.120.78:443
Jun 14 21:07:21 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:21 2021 NOTE: UID/GID downgrade will be delayed because of --client, --pull, or --up-delay
Jun 14 21:07:21 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:21 2021 TLS: Initial packet from [AF_INET]3.122.120.78:443, sid=72f94712 f845e29a
Jun 14 21:07:21 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:21 2021 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Jun 14 21:07:22 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:22 2021 VERIFY OK: depth=1, CN=vpn-ca.viso.dev
Jun 14 21:07:22 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:22 2021 VERIFY KU OK
Jun 14 21:07:22 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:22 2021 Validating certificate extended key usage
Jun 14 21:07:22 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:22 2021 ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
Jun 14 21:07:22 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:22 2021 VERIFY EKU OK
Jun 14 21:07:22 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:22 2021 VERIFY OK: depth=0, CN=vpn.viso.dev
Jun 14 21:07:22 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:22 2021 Control Channel: TLSv1.3, cipher TLSv1.3 TLS_AES_256_GCM_SHA384, 4096 bit RSA
Jun 14 21:07:22 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:22 2021 [vpn.viso.dev] Peer Connection Initiated with [AF_INET]3.122.120.78:443
Jun 14 21:07:23 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:23 2021 SENT CONTROL [vpn.viso.dev]: 'PUSH_REQUEST' (status=1)
Jun 14 21:07:23 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:23 2021 AUTH: Received control message: AUTH_FAILED
Jun 14 21:07:23 8f00bb9 openvpn[3569]: Mon Jun 14 21:07:23 2021 SIGTERM[soft,auth-failure] received, process exiting
Jun 14 21:07:33 8f00bb9 prepare-openvpn[3572]: prepare-openvpn: [INFO] Balena.io VPN authentication.
Jun 14 21:07:33 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:33 2021 WARNING: file '/var/volatile/vpn-auth' is group or others accessible
Jun 14 21:07:33 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:33 2021 OpenVPN 2.4.7 aarch64-poky-linux-gnu [SSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [MH/PKTINFO] [AEAD] built on Feb 20 2019
Jun 14 21:07:33 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:33 2021 library versions: OpenSSL 1.1.1g  21 Apr 2020, LZO 2.10
Jun 14 21:07:33 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:33 2021 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
Jun 14 21:07:33 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:33 2021 TCP/UDP: Preserving recently used remote address: [AF_INET]3.122.120.78:443
Jun 14 21:07:33 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:33 2021 Socket Buffers: R=[131072->131072] S=[16384->16384]
Jun 14 21:07:33 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:33 2021 Attempting to establish TCP connection with [AF_INET]3.122.120.78:443 [nonblock]
Jun 14 21:07:34 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:34 2021 TCP connection established with [AF_INET]3.122.120.78:443
Jun 14 21:07:34 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:34 2021 TCP_CLIENT link local: (not bound)
Jun 14 21:07:34 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:34 2021 TCP_CLIENT link remote: [AF_INET]3.122.120.78:443
Jun 14 21:07:34 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:34 2021 NOTE: UID/GID downgrade will be delayed because of --client, --pull, or --up-delay
Jun 14 21:07:34 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:34 2021 TLS: Initial packet from [AF_INET]3.122.120.78:443, sid=d4c6cee1 fcae4395
Jun 14 21:07:34 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:34 2021 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Jun 14 21:07:35 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:35 2021 VERIFY OK: depth=1, CN=vpn-ca.viso.dev
Jun 14 21:07:35 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:35 2021 VERIFY KU OK
Jun 14 21:07:35 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:35 2021 Validating certificate extended key usage
Jun 14 21:07:35 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:35 2021 ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
Jun 14 21:07:35 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:35 2021 VERIFY EKU OK
Jun 14 21:07:35 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:35 2021 VERIFY OK: depth=0, CN=vpn.viso.dev
Jun 14 21:07:35 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:35 2021 Control Channel: TLSv1.3, cipher TLSv1.3 TLS_AES_256_GCM_SHA384, 4096 bit RSA
Jun 14 21:07:35 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:35 2021 [vpn.viso.dev] Peer Connection Initiated with [AF_INET]3.122.120.78:443
Jun 14 21:07:36 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:36 2021 SENT CONTROL [vpn.viso.dev]: 'PUSH_REQUEST' (status=1)
Jun 14 21:07:36 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:36 2021 AUTH: Received control message: AUTH_FAILED
Jun 14 21:07:36 8f00bb9 openvpn[3575]: Mon Jun 14 21:07:36 2021 SIGTERM[soft,auth-failure] received, process exiting
Jun 14 21:07:38 8f00bb9 612c650f6ab4[1350]: [event]   Event: Device bootstrap {}
Jun 14 21:07:38 8f00bb9 balena-supervisor[1867]: [event]   Event: Device bootstrap {}
Jun 14 21:07:38 8f00bb9 612c650f6ab4[1350]: [info]    New device detected. Provisioning...
Jun 14 21:07:38 8f00bb9 balena-supervisor[1867]: [info]    New device detected. Provisioning...
Jun 14 21:07:39 8f00bb9 612c650f6ab4[1350]: [event]   Event: Device bootstrap failed, retrying {"delay":30000,"error":{"message":"Device holy-night is too old to satisfy required version range: &gt;=2.11.0","stack":"ApiError: Device holy-night is too old to satisfy required version range: &gt;=2.11.0\n    at Object.<anonymous> (/usr/src/app/dist/app.js:10:452890)\n    at Generator.next (<anonymous>)\n    at fulfilled (/usr/src/app/dist/app.js:10:1915792)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)"}}
Jun 14 21:07:39 8f00bb9 balena-supervisor[1867]: [event]   Event: Device bootstrap failed, retrying {"delay":30000,"error":{"message":"Device holy-night is too old to satisfy required version range: &gt;=2.11.0","stack":"ApiError: Device holy-night is too old to satisfy required version range: &gt;=2.11.0\n    at Object.<anonymous> (/usr/src/app/dist/app.js:10:452890)\n    at Generator.next (<anonymous>)\n    at fulfilled (/usr/src/app/dist/app.js:10:1915792)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)"}}

What is this version? 2.11.0?

Yocto version is:

root@8f00bb9:~# uname -a
Linux 8f00bb9 5.4.83-v8 #1 SMP PREEMPT Mon Dec 14 12:43:54 UTC 2020 aarch64 aarch64 aarch64 GNU/Linux

Thanks!

1 Like
3

Any update here? Not sure what 2.11.0 does mean?

1 Like
4

I’m in the same situation. Device does not get registered to openBalena instance. Watching the journal of balena-supervisor, it prints

Device <name> is too old to satisfy required version range: &gt;=2.11.0

every 30 seconds, with a new name each time.

14

Hi, we are still investigating this problem. For the mean time, we have created this Github issue to track it: API returns "Device is too old to satisfy required version range" · Issue #696 · balena-io/open-balena-api · GitHub

17

Hi Andrea,

This has been reportedly solved on version 3.4.0 of OpenBalena as you can see here BalenaOS 2.80.3+rev1 / Supervisor v12.7.0 is not able to provision · Issue #120 · balena-io/open-balena · GitHub

Could you give that a try and tells us if that fixes the problem for you?

Thank you

19

Hi @pipex,
Thank you for the update, I’m trying to update open-balena today if I have time.
I’ll post updates as soon as possible.

20

Alright, after updating open-balena I confirm the registration works flawlessly using a Raspberry Pi3 (64bit) and BalenaOS 2.80.3+rev1 (Supervisor v12.7.0).

Thanks again!