Device gets blocked when restarting the app through supervisor API

Product support
1

Hi,

I think I reproduced the error (it happened to me twice). I am using a raspberrypi3 and a microservices application. Confirmed, I reproduced the error (a third time).

First, a container sends a message to the supervisor API to restart the application. After that (before restarting the application) I powered off the device. Finally, I powered on the device, and it gets blocked!:

  • All the services seems to be in status “Downloaded” or “Stopping”
  • If I connect to the host and type balena ps I can see that only the supervisor and a few services are running. I tried to restart all the services, even the supervisor, but nothing solved the problem.
  • I cannot shutdown the device nor restart the application. The error is: Device not found: DEVICE_ID (where DEVICE_ID is a sequence of numbers).
  • I tried to move the device to other application, but the problem is the same. The only thing I can do is re-flash the SD.

Do you know what can be happening?

PS: I am using and old docker base image (resin/raspberrypi3-python:3.6-slim). I’m gonna update it now, just in case this problem is related to the outdated docker base image.

5

Hi. Thank you for the report
Can you tell us please what OS version is this on?

8

It is Resin OS 2.12.3+rev1 (prod)

11

@jcozar is it possible for you to provide us an access to the device, so that we can troubleshoot it? If you can, please send me a dashboard link in a private message and enable support access from the dashboard (using Grant Support Access from the drop-down menu next to the light bulb icon). Thanks a lot!

12

Yes, of course @majorz

25

Facing the same problem since a week , any help would be appericiated !

9Apps | VidMate

28

Thanks for letting this know

VidMate | 9Apps

31

hi! could you confirm the OS version you’re seeing this on? and share the device uuid via private message, granting support access first?