Dear @asdf10489 - I am sorry, its not you - its us.
If you’re having an RPi 4 B, Rev. 1.4 - thats probably your problem (RPi changed how the USB controller gets intialized):
I guess the guys are working on a fix - however, the most easy way for you would be to downgrade to balenaOS 2.75.0+rev1 - this is reported to be working.