# Wifi not connecting Pi Zero W **URL:** \ **Category:** balenaOS\ **Tags:** support, wifi, network, raspberrypizero\ **Created:** [August 26, 2020, 2:16pm UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872 "2020-08-26T14:16:27Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 17, 2020, 3:46am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/76 "2020-09-17T03:46:02Z")
> **[Ubuntu Pastebin](https://paste.ubuntu.com/p/458WQcz3zQ/)** THX ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 17, 2020, 4:26am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/77 "2020-09-17T04:26:48Z")
Dear Hugh - the country did the trick!! I’m in Australia for info - which AFAIK uses all bands 1 to 13 but excludes 14. THX a lot ! ---
**Author:** ![anujdeshpande](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/anujdeshpande/32/3155_2.png) [@anujdeshpande](https://forums.balena.io/u/anujdeshpande)\ **Post date:** [September 17, 2020, 5:16am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/78 "2020-09-17T05:16:51Z")
That’s great to hear! ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 17, 2020, 7:19am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/80 "2020-09-17T07:19:11Z")
So now I can use the dashboard 🙂 But still not working. Best I have seen is Spotify and Bluetooth actually visible and connecting (although rarely - and not stable) - but with no sound at all :frowning FYI [https://paste.ubuntu.com/p/RMFt3STQ3B/](https://paste.ubuntu.com/p/RMFt3STQ3B/) and [https://i.imgur.com/5NsS3KW.png](https://i.imgur.com/5NsS3KW.png) and [https://i.imgur.com/LjegSUX.png](https://i.imgur.com/LjegSUX.png) [https://i.imgur.com/iWU1hTv.png](https://i.imgur.com/iWU1hTv.png) (I’m using a Adafruit I2S DAC) ---
**Author:** ![anujdeshpande](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/anujdeshpande/32/3155_2.png) [@anujdeshpande](https://forums.balena.io/u/anujdeshpande)\ **Post date:** [September 17, 2020, 7:32am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/81 "2020-09-17T07:32:17Z")
Hi Have you checked our troubleshooting guide for balena Sound? See - [https://sound.balenalabs.io/docs/support#troubleshooting](https://sound.balenalabs.io/docs/support#troubleshooting) Let us know what you have tried from there and the results, so that we can be in a better position to help ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 17, 2020, 7:59am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/83 "2020-09-17T07:59:16Z")
There is nothing in the troubleshooting guide that applies here. The device is visible in Spotify connect - but as soon as I choose it, it disappears. Lots of things going on in the log (posted above) ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 17, 2020, 8:00am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/84 "2020-09-17T08:00:26Z")
![image](https://global.discourse-cdn.com/balena/original/2X/d/d4feea08b4c75e950dd3a4a99ab7e8b0316235b6.png) ---
**Author:** ![sradevski](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/sradevski/32/1609_2.png) [@sradevski](https://forums.balena.io/u/sradevski)\ **Post date:** [September 17, 2020, 8:26am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/85 "2020-09-17T08:26:00Z")
Hey can you download the full logs and send those instead? I’ll also ping the balenaSound maintainer to have a look if it is a balenaSound issue or something else maybe. ---
**Author:** ![sradevski](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/sradevski/32/1609_2.png) [@sradevski](https://forums.balena.io/u/sradevski)\ **Post date:** [September 17, 2020, 8:27am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/86 "2020-09-17T08:27:55Z")
Also, can you check if you credentials are correct, maybe it’s related to [https://github.com/balenalabs/balena-sound/issues/131](https://github.com/balenalabs/balena-sound/issues/131)? ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 17, 2020, 9:36am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/89 "2020-09-17T09:36:56Z")
Thx Stradevski Is there a CLI comand I could use to check my credentials? That;s what the OP mentioned in the post you linked - but I can;t find out what comand he used ---
**Author:** ![sradevski](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/sradevski/32/1609_2.png) [@sradevski](https://forums.balena.io/u/sradevski)\ **Post date:** [September 17, 2020, 9:40am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/90 "2020-09-17T09:40:42Z")
I think the user refers to [https://github.com/librespot-org/librespot](https://github.com/librespot-org/librespot). Maybe you can try one of the options mentioned in the issue and see if any of the fix the issue for you. Do let us know if you manage to get it working. ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 17, 2020, 9:46am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/92 "2020-09-17T09:46:27Z")
TXH Also, how do I get the full log? I’d prefer not having to turn off the pi and get the card out now that I can terminal in! ---
**Author:** ![sradevski](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/sradevski/32/1609_2.png) [@sradevski](https://forums.balena.io/u/sradevski)\ **Post date:** [September 17, 2020, 9:53am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/93 "2020-09-17T09:53:39Z")
In the logging terminal in the dashboard there is a download icon, you can just click that. ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 17, 2020, 10:00am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/94 "2020-09-17T10:00:37Z")
That’s what I have done for the last one but it obviously includes only the last “n” rows ☹ ---
**Author:** ![sradevski](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/sradevski/32/1609_2.png) [@sradevski](https://forums.balena.io/u/sradevski)\ **Post date:** [September 17, 2020, 10:07am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/95 "2020-09-17T10:07:41Z")
Usually that should suffice, but you can also SSH into the device and run `journalctl --no-pager` to spit out all the logs and copy them, for example. ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 20, 2020, 10:50pm UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/98 "2020-09-20T22:50:05Z")
Log (journalctl) after it had been running for a while: > **[Ubuntu Pastebin](https://paste.ubuntu.com/p/KHGpTqqgKV/)** Doing one now of a fresh start ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 21, 2020, 3:21am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/99 "2020-09-21T03:21:11Z")
Newer boot > **[Ubuntu Pastebin](https://paste.ubuntu.com/p/D4H39ZHTf7/)** ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 21, 2020, 5:59am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/100 "2020-09-21T05:59:45Z")
FYI, I was trying to test the audio using the instructions from Chrisys in [balenaSound - sound not working on Raspberry Pi 2 out of 3.5mm jack using Spotify](https://forums.balena.io/t/balenasound-sound-not-working-on-raspberry-pi-2-out-of-3-5mm-jack-using-spotify/132361) - but I cannot ssh into the spotify container although the service is running ![image](https://global.discourse-cdn.com/balena/original/2X/3/349fb0872adc23416cd5951cedae7fca322191b2.png) ![image](https://global.discourse-cdn.com/balena/original/2X/0/0b85356b21ccb90986c25ac6818dc0bfbfe5cade.png) ---
**Author:** ![peterlongfield](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peterlongfield](https://forums.balena.io/u/peterlongfield)\ **Post date:** [September 21, 2020, 9:47am UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/102 "2020-09-21T09:47:56Z")
Lots of things not working somehow. One element of the dashboard says Spotify is running, the other says it has exited . ![image](https://global.discourse-cdn.com/balena/original/2X/7/78eb985d134b3c88f76c82fa7fd2ecca9270611a.png) The “Device diagnostics” points in the same direction ![image](https://global.discourse-cdn.com/balena/original/2X/3/348e87decf33fa937fcd9961c0be0aaf3806d000.png) ---
**Author:** ![tmigone](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/tmigone/32/2814_2.png) [@tmigone](https://forums.balena.io/u/tmigone)\ **Post date:** [September 22, 2020, 6:37pm UTC](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872/105 "2020-09-22T18:37:48Z")
Hi Pierre, based on the logs and errors you shared this doesn’t seem to be a problem with balenaSound but rather balenaOS. Logs show the supervisor erroring out often, moreso the fact that the Upnpn and bluetooth-audio services are not running is another indicator that something is wrong at the OS level. I’d like to ask you a few questions: - Just to clarify, this is running on a Raspberry Pi Zero W, correct? - What version of balenaOS and supervisor are you on? (Check dashboard for this info) - Can you extract logs one more time but with this command `journalctl -a --no-pager`? I also noticed that you are running balenaSound 2.x version. We just released version 3 with a bunch of improvements, and going forward in general will be easier to focus on the latest version for troubleshooting. If you can update to the latest version that would help. [Previous page](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872.md?page=2) [Next page](https://forums.balena.io/t/wifi-not-connecting-pi-zero-w/177872.md?page=4)