# VPN issue - many devices HeartbeatOnly

**URL:** <https://forums.balena.io/t/vpn-issue-many-devices-heartbeatonly/356849>\
**Category:** Product support\
**Created:** [April 18, 2022, 7:46pm UTC](https://forums.balena.io/t/vpn-issue-many-devices-heartbeatonly/356849 "2022-04-18T19:46:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kathryn.forsythe](https://avatars.discourse-cdn.com/v4/letter/k/48db29/32.png) [@kathryn.forsythe](https://forums.balena.io/u/kathryn.forsythe)\
**Post date:** [April 18, 2022, 7:46pm UTC](https://forums.balena.io/t/vpn-issue-many-devices-heartbeatonly/356849/1 "2022-04-18T19:46:18Z")

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We are currently seeing a significant percentage of our devices, all at different locations across the country, reporting Online(Heartbeat Only). Is there currently an issue with Balena’s VPN?  
Our devices are all either rPi 3B+ or rPi4s, on balenaCloud. I’d appreciate any word on what might be happening, as the balena vpn connection to our devices is critical for our operations.

Thanks for any help.  
Kathryn Forsythe

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**Author:** ![nghiant2710](https://avatars.discourse-cdn.com/v4/letter/n/90db22/32.png) [@nghiant2710](https://forums.balena.io/u/nghiant2710)\
**Post date:** [April 19, 2022, 7:18am UTC](https://forums.balena.io/t/vpn-issue-many-devices-heartbeatonly/356849/2 "2022-04-19T07:18:53Z")

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Hi there,

There was an issue with our VPN service (more details can be found here [Balena.io Status - Elevated Device URLs/VPN Errors](https://status.balena.io/incidents/bwch52bss9n5)) and it has been resolved. Your devices should be working fine now, please let us know if you have any questions.

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**Author:** ![kathryn.forsythe](https://avatars.discourse-cdn.com/v4/letter/k/48db29/32.png) [@kathryn.forsythe](https://forums.balena.io/u/kathryn.forsythe)\
**Post date:** [April 26, 2022, 7:51pm UTC](https://forums.balena.io/t/vpn-issue-many-devices-heartbeatonly/356849/4 "2022-04-26T19:51:22Z")

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Hi [nghiant2710](https://forums.balena.io/u/nghiant2710),

While the resolution you noted worked last week, the VPN problem seems to be occurring again - we have about 40 devices in various locations across the country reporting Heartbeat Only.

Is there a better way than the forums to ask about this kind of issue?

Thank you,  
Kathryn