# Using Balena cloud image and then What happned ? **URL:** \ **Category:** Product support\ **Created:** [March 4, 2020, 9:27am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156 "2020-03-04T09:27:10Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Shibo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shibo/32/3253_2.png) [@Shibo](https://forums.balena.io/u/Shibo)\ **Post date:** [March 4, 2020, 9:27am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/1 "2020-03-04T09:27:10Z")
Waited very continuously, did not enter the system… How to solve it ? [https://i.postimg.cc/4xWZ7bQv/Annotation-2020-03-04-172412.png](https://i.postimg.cc/4xWZ7bQv/Annotation-2020-03-04-172412.png) ---
**Author:** ![iamsolankiamit](https://avatars.discourse-cdn.com/v4/letter/i/a88e4f/32.png) [@iamsolankiamit](https://forums.balena.io/u/iamsolankiamit)\ **Post date:** [March 4, 2020, 9:33am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/2 "2020-03-04T09:33:42Z")
Hey Shibo, what guide are you following? ---
**Author:** ![Shibo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shibo/32/3253_2.png) [@Shibo](https://forums.balena.io/u/Shibo)\ **Post date:** [March 4, 2020, 9:35am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/3 "2020-03-04T09:35:12Z")
[https://www.balena.io/docs/learn/getting-started/jetson-nano/python/](https://www.balena.io/docs/learn/getting-started/jetson-nano/python/) here ---
**Author:** ![iamsolankiamit](https://avatars.discourse-cdn.com/v4/letter/i/a88e4f/32.png) [@iamsolankiamit](https://forums.balena.io/u/iamsolankiamit)\ **Post date:** [March 4, 2020, 9:37am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/4 "2020-03-04T09:37:41Z")
Hey, how are you connecting it to the internet? via ethernet? since Jetson nano doesn’t have WiFi on board! ---
**Author:** ![Shibo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shibo/32/3253_2.png) [@Shibo](https://forums.balena.io/u/Shibo)\ **Post date:** [March 4, 2020, 9:58am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/5 "2020-03-04T09:58:15Z")
yes ,i know . but,I used a wifi receive devices. ![Annotation 2020-03-04 175722](https://global.discourse-cdn.com/balena/original/2X/4/41f52ccb447897894410bab266aa569f34c50f0a.jpeg) ---
**Author:** ![iamsolankiamit](https://avatars.discourse-cdn.com/v4/letter/i/a88e4f/32.png) [@iamsolankiamit](https://forums.balena.io/u/iamsolankiamit)\ **Post date:** [March 4, 2020, 10:06am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/6 "2020-03-04T10:06:52Z")
Hey, we don’t support all the WiFi dongles and it won’t be possible to add drivers for it on BalenaOs. The first step would be to see if we are actually connected to the internet, I can see that you have connected an ethernet cable, so you should be able to see the device on [balena-cloud-dashboard](https://dashboard.balena-cloud.com/). Also you will only be able to see an image on the screen, but you can interact with the Jetson via [balena-cli](https://www.balena.io/docs/reference/balena-cli/) or directly via balena-cloud-dashboard. ---
**Author:** ![Shibo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shibo/32/3253_2.png) [@Shibo](https://forums.balena.io/u/Shibo)\ **Post date:** [March 4, 2020, 10:25am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/7 "2020-03-04T10:25:04Z")
yes, i can see the device ![Annotation 2020-03-04 182402](https://global.discourse-cdn.com/balena/original/2X/b/b8916e0d8c26003a937c2de20f4ecf246c8f9ac6.png) but, how to solve it ? ref-lash the image of Nano ? or ? ---
**Author:** ![iamsolankiamit](https://avatars.discourse-cdn.com/v4/letter/i/a88e4f/32.png) [@iamsolankiamit](https://forums.balena.io/u/iamsolankiamit)\ **Post date:** [March 4, 2020, 10:35am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/10 "2020-03-04T10:35:19Z")
Hey, it looks like the device is connected to the internet so you can see it on dashboard, but the VPN is not connected which is why the device is inactive, this is probably because of some firewall settings on you network is blocking port 443. What we can do to debug this, is to ssh into the device `ssh root@ -p22222` once inside the device, we can check the status of the vpn service using `systemctl status openvpn.service `. [Networking requirements to run balenaOS](https://www.balena.io/docs/reference/OS/network/2.x/#network-requirements) ---
**Author:** ![Shibo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shibo/32/3253_2.png) [@Shibo](https://forums.balena.io/u/Shibo)\ **Post date:** [March 5, 2020, 1:41am UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/12 "2020-03-05T01:41:57Z")
Thanks guys ！ I will be testing it . ---
**Author:** ![jtonello](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/jtonello/32/3246_2.png) [@jtonello](https://forums.balena.io/u/jtonello)\ **Post date:** [March 23, 2020, 6:16pm UTC](https://forums.balena.io/t/using-balena-cloud-image-and-then-what-happned/71156/14 "2020-03-23T18:16:08Z")
Hi @Shibo, Were you able to check the firewall in regard to port 443? Please let us know if there’s anything we can do to help from our end. John