# Updating... forever? **URL:** \ **Category:** balenaSound\ **Created:** [November 16, 2020, 10:30am UTC](https://forums.balena.io/t/updating-forever/212481 "2020-11-16T10:30:54Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![wtb](https://avatars.discourse-cdn.com/v4/letter/w/53a042/32.png) [@wtb](https://forums.balena.io/u/wtb)\ **Post date:** [November 16, 2020, 10:30am UTC](https://forums.balena.io/t/updating-forever/212481/1 "2020-11-16T10:30:54Z")
Hi, This is my first time installing balenasound. I’m using a RASPBERRY PI 3 MODEL B+ (64 bit). Everything seems to be OK but it has now been “updating” for more than an hour, is that normal? I’m using balenaOS 2.47.0+rev1 (64 bit) in development mode. Here is the lines in the log that seem to be coming over and over again: 16.11.20 11:17:56 (+0100) Downloading image ‘[registry2.balena-cloud.com/v2/bd067b52e1220ac8693b2d3175ee4ad8@sha256:1b4d6edf2f138b3ada3ac293f44415dab3f6c4f7349c6b72a9bf2c1097e0df9c](http://registry2.balena-cloud.com/v2/bd067b52e1220ac8693b2d3175ee4ad8@sha256:1b4d6edf2f138b3ada3ac293f44415dab3f6c4f7349c6b72a9bf2c1097e0df9c)’ Could you please help? Shall I wait or is it struggling to install the services? Thanks! ---
**Author:** ![mpous](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mpous/32/4742_2.png) [@mpous](https://forums.balena.io/u/mpous)\ **Post date:** [November 16, 2020, 12:35pm UTC](https://forums.balena.io/t/updating-forever/212481/5 "2020-11-16T12:35:39Z")
Hello, thank you for contacting on the forums. Did it work finally? ---
**Author:** ![wtb](https://avatars.discourse-cdn.com/v4/letter/w/53a042/32.png) [@wtb](https://forums.balena.io/u/wtb)\ **Post date:** [November 16, 2020, 12:50pm UTC](https://forums.balena.io/t/updating-forever/212481/7 "2020-11-16T12:50:09Z")
Nope, I tried to re-build the SD, also to do it through Ethernet. Same behaviour. Just granted support access to c417c61e9d76b77d4e8a1ba1dc85194b in case you might want to take a look. Thanks! ---
**Author:** ![mpous](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mpous/32/4742_2.png) [@mpous](https://forums.balena.io/u/mpous)\ **Post date:** [November 16, 2020, 1:06pm UTC](https://forums.balena.io/t/updating-forever/212481/11 "2020-11-16T13:06:23Z")
It looks like your SD is not working properly as we detect on the Health diagnostics that there is a `Slow disk write detected`. Could you please try another SD card? ---
**Author:** ![wtb](https://avatars.discourse-cdn.com/v4/letter/w/53a042/32.png) [@wtb](https://forums.balena.io/u/wtb)\ **Post date:** [November 16, 2020, 1:22pm UTC](https://forums.balena.io/t/updating-forever/212481/13 "2020-11-16T13:22:36Z")
Yep, just changed the SD and seems to be progressing adequately. The former card seems to be working fine in other environments, do you know why it does not here? Thanks!! ---
**Author:** ![wtb](https://avatars.discourse-cdn.com/v4/letter/w/53a042/32.png) [@wtb](https://forums.balena.io/u/wtb)\ **Post date:** [November 16, 2020, 1:27pm UTC](https://forums.balena.io/t/updating-forever/212481/14 "2020-11-16T13:27:22Z")
Well, now the services are running but I have no sound through the jack? ---
**Author:** ![rcooke-warwick](https://avatars.discourse-cdn.com/v4/letter/r/ba9def/32.png) [@rcooke-warwick](https://forums.balena.io/u/rcooke-warwick)\ **Post date:** [November 16, 2020, 3:21pm UTC](https://forums.balena.io/t/updating-forever/212481/16 "2020-11-16T15:21:06Z")
Hi there, here is something you could try (taken from here: [https://github.com/balena-io/balena-supervisor/issues/1245](https://github.com/balena-io/balena-supervisor/issues/1245)) - - go to the dashboard, to the device configuration tab on the right hand side, and look for ‘Define DT overlays’. Change `"vc4-kms-v3d"` to `"vc4-kms-v3d,audio=off",""` and then reboot - if this still doesn’t work, then you can try using the 32-bit rather than 64-bit OS. ---
**Author:** ![wtb](https://avatars.discourse-cdn.com/v4/letter/w/53a042/32.png) [@wtb](https://forums.balena.io/u/wtb)\ **Post date:** [November 16, 2020, 3:55pm UTC](https://forums.balena.io/t/updating-forever/212481/18 "2020-11-16T15:55:50Z")
Hasn’t worked, will try 32-bit. Thanks. ---
**Author:** ![wtb](https://avatars.discourse-cdn.com/v4/letter/w/53a042/32.png) [@wtb](https://forums.balena.io/u/wtb)\ **Post date:** [November 16, 2020, 4:07pm UTC](https://forums.balena.io/t/updating-forever/212481/19 "2020-11-16T16:07:44Z")
I’ m not able to add the device with the 32-bit version. Never appears in the dashboard. ---
**Author:** ![chrisys](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/chrisys/32/1731_2.png) [@chrisys](https://forums.balena.io/u/chrisys)\ **Post date:** [November 16, 2020, 4:30pm UTC](https://forums.balena.io/t/updating-forever/212481/26 "2020-11-16T16:30:10Z")
@wtb please can you give us an idea of the steps you have tried? If the device doesn’t appear in the dashboard it’s likely that it simply doesn’t have a network connection. ---
**Author:** ![wtb](https://avatars.discourse-cdn.com/v4/letter/w/53a042/32.png) [@wtb](https://forums.balena.io/u/wtb)\ **Post date:** [November 16, 2020, 4:34pm UTC](https://forums.balena.io/t/updating-forever/212481/28 "2020-11-16T16:34:59Z")
Same steps but selecting Raspberry 3 instead of Raspberry 3 with 64 bits. Tried with wired connection, nothing happens. ---
**Author:** ![chrisys](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/chrisys/32/1731_2.png) [@chrisys](https://forums.balena.io/u/chrisys)\ **Post date:** [November 16, 2020, 4:39pm UTC](https://forums.balena.io/t/updating-forever/212481/29 "2020-11-16T16:39:44Z")
OK, here are some troubleshooting steps you can take a look at: [https://www.balena.io/docs/faq/troubleshooting/troubleshooting/](https://www.balena.io/docs/faq/troubleshooting/troubleshooting/) It may also be useful to plug a monitor into the device and check the output on screen. If you can give us more detail on what’s going wrong we may be able to help more.