# Unable to download

**URL:** <https://forums.balena.io/t/unable-to-download/4259>\
**Category:** openBalena\
**Created:** [October 30, 2018, 10:43am UTC](https://forums.balena.io/t/unable-to-download/4259 "2018-10-30T10:43:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mko](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mko/32/1250_2.png) [@mko](https://forums.balena.io/u/mko)\
**Post date:** [October 30, 2018, 10:43am UTC](https://forums.balena.io/t/unable-to-download/4259/1 "2018-10-30T10:43:58Z")

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probably related to name/domain changes.

unable to download balenaOS images needed for openBalena

including  
[https://files.balena-cloud.com/resinos/raspberry-pi/2.24.0%2Brev1.dev/image/resin.img.zip](https://files.balena-cloud.com/resinos/raspberry-pi/2.24.0%2Brev1.dev/image/resin.img.zip)

with error “**[files.balena-cloud.com](http://files.balena-cloud.com)** redirected you too many times.”

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**Author:** ![imrehg](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/imrehg/32/36_2.png) [@imrehg](https://forums.balena.io/u/imrehg)\
**Post date:** [October 30, 2018, 10:49am UTC](https://forums.balena.io/t/unable-to-download/4259/2 "2018-10-30T10:49:02Z")

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Hi, we are checking this out, and update you when the link is fixed!

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**Author:** ![pm.jenik](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pm.jenik](https://forums.balena.io/u/pm.jenik)\
**Post date:** [October 30, 2018, 6:39pm UTC](https://forums.balena.io/t/unable-to-download/4259/4 "2018-10-30T18:39:54Z")

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Hi,  
I have similar problem,

using [https://github.com/balena-io-playground/kernel-module-build](https://github.com/balena-io-playground/kernel-module-build)

I replaced in build.sh  
files\_url=‘h t t p s : / / files .resin .io’  
with  
files\_url=‘h t t p s : / / r e s i n - p r o d u c t ion-img-cloudformation .s3 .amazonaws .com/’  
since it is the address I get redirected to when following ’ h t t p s : / / f i l es .resin .io’.  
(Sorry for writing links this way, but new users can put only 2 links in their post)

The script subsequently fails to download  
[https://resin-production-img-cloudformation.s3.amazonaws.com//images/raspberrypi3/2.13.6+rev1.prod/kernel\_modules\_headers.tar.gz](https://resin-production-img-cloudformation.s3.amazonaws.com//images/raspberrypi3/2.13.6+rev1.prod/kernel_modules_headers.tar.gz)

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**Author:** ![dfunckt](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/dfunckt/32/56_2.png) [@dfunckt](https://forums.balena.io/u/dfunckt)\
**Post date:** [October 31, 2018, 6:57pm UTC](https://forums.balena.io/t/unable-to-download/4259/5 "2018-10-31T18:57:57Z")

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Indeed, it was due to bad configuration and this issue has now been resolved. Thanks for the report!