# Unable to complete account creation on dashboard.balena-cloud.com

**URL:** <https://forums.balena.io/t/unable-to-complete-account-creation-on-dashboard-balena-cloud-com/373479>\
**Category:** Product support\
**Created:** [January 30, 2025, 3:41pm UTC](https://forums.balena.io/t/unable-to-complete-account-creation-on-dashboard-balena-cloud-com/373479 "2025-01-30T15:41:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![AlexFLIntelcom](https://avatars.discourse-cdn.com/v4/letter/a/b19c9b/32.png) [@AlexFLIntelcom](https://forums.balena.io/u/AlexFLIntelcom)\
**Post date:** [January 30, 2025, 3:41pm UTC](https://forums.balena.io/t/unable-to-complete-account-creation-on-dashboard-balena-cloud-com/373479/1 "2025-01-30T15:41:44Z")

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Hello Balena Team,

I’m trying to create an account and whenever I click on the email verification link, it opens the fleet page for a brief moment then forwards me back to the verify email page. No matter how many times I click the email verification link, I always get forwarded back to the verify email page in the dashboard.

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**Author:** ![rahul-thakoor](https://avatars.discourse-cdn.com/v4/letter/r/9de053/32.png) [@rahul-thakoor](https://forums.balena.io/u/rahul-thakoor)\
**Post date:** [January 30, 2025, 6:04pm UTC](https://forums.balena.io/t/unable-to-complete-account-creation-on-dashboard-balena-cloud-com/373479/2 "2025-01-30T18:04:31Z")

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hello

Thanks for reporting this. We were able to reproduce the issue and are looking into it.  
In the meantime, can you try the following workaround: Open the link in the email in incognito mode and see if it works for you?

Thanks

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**Author:** ![AlexFLIntelcom](https://avatars.discourse-cdn.com/v4/letter/a/b19c9b/32.png) [@AlexFLIntelcom](https://forums.balena.io/u/AlexFLIntelcom)\
**Post date:** [January 30, 2025, 9:22pm UTC](https://forums.balena.io/t/unable-to-complete-account-creation-on-dashboard-balena-cloud-com/373479/3 "2025-01-30T21:22:48Z")

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Hello,

Opening in incognito made it work, thanks!

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**Author:** ![myarmolinsky](https://avatars.discourse-cdn.com/v4/letter/m/9dc877/32.png) [@myarmolinsky](https://forums.balena.io/u/myarmolinsky)\
**Post date:** [February 4, 2025, 7:50pm UTC](https://forums.balena.io/t/unable-to-complete-account-creation-on-dashboard-balena-cloud-com/373479/4 "2025-02-04T19:50:39Z")

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Hi, just an update, this issue should be fixed as of dashboard version 28.15.4.