Hi there – there are a few things to check here:
- Check your router’s admin interface to see if your device is showing up.
- Have a look at the Troubleshooting page (https://www.balena.io/docs/faq/troubleshooting/troubleshooting/#unable-to-connect-to-the-internet); in particular, check your Pi to see if the LED is flashing a repeated pattern of four blinks, which indicates problems connecting to the Internet.
- It might be worth checking the iPhones to make sure they’re not sharing their network connections (unlikely, but worth ruling out).
- Are you able to open a Terminal session to your device from the Balena Cloud dashboard? If so, what happens when you run the curl command given above?
All the best,
Hugh