# Stuck on 0% updating on Balena-OS

**URL:** <https://forums.balena.io/t/stuck-on-0-updating-on-balena-os/15745>\
**Category:** balenaOS\
**Tags:** support\
**Created:** [June 18, 2019, 12:05pm UTC](https://forums.balena.io/t/stuck-on-0-updating-on-balena-os/15745 "2019-06-18T12:05:23Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Masked-Pi](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@Masked-Pi](https://forums.balena.io/u/Masked-Pi)\
**Post date:** [June 18, 2019, 12:05pm UTC](https://forums.balena.io/t/stuck-on-0-updating-on-balena-os/15745/1 "2019-06-18T12:05:23Z")

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Hello. I’m new to BalenaCloud and BalenaOS, and I’m having some troubles. I’m stuck on 0% on updating on all of my devices (After pushing). It won’t go up at all, although if I look in the logs, the update seems to show no errors, it’s just stuck. I would love it if somebody could help me out, thanks in advance.

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**Author:** ![Masked-Pi](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@Masked-Pi](https://forums.balena.io/u/Masked-Pi)\
**Post date:** [June 18, 2019, 12:35pm UTC](https://forums.balena.io/t/stuck-on-0-updating-on-balena-os/15745/2 "2019-06-18T12:35:06Z")

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It just went up. Guess it just takes a while.

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**Author:** ![\_Page](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/_page/32/22_2.png) [@\_Page](https://forums.balena.io/u/_Page)\
**Post date:** [June 18, 2019, 12:36pm UTC](https://forums.balena.io/t/stuck-on-0-updating-on-balena-os/15745/3 "2019-06-18T12:36:27Z")

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Hey, if it was a delta download then it would take some time to generate the delta before the download can start

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**Author:** ![Masked-Pi](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@Masked-Pi](https://forums.balena.io/u/Masked-Pi)\
**Post date:** [June 18, 2019, 12:52pm UTC](https://forums.balena.io/t/stuck-on-0-updating-on-balena-os/15745/4 "2019-06-18T12:52:53Z")

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Now I’m back to zero. It wasn’t delta.

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<div class="post-metadata">

**Author:** ![Masked-Pi](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@Masked-Pi](https://forums.balena.io/u/Masked-Pi)\
**Post date:** [June 18, 2019, 12:55pm UTC](https://forums.balena.io/t/stuck-on-0-updating-on-balena-os/15745/5 "2019-06-18T12:55:20Z")

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The dashboard now shows that the raspberry pi is offline, but it isn’t.

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**Author:** ![telphan](https://avatars.discourse-cdn.com/v4/letter/t/ba9def/32.png) [@telphan](https://forums.balena.io/u/telphan)\
**Post date:** [June 18, 2019, 1:37pm UTC](https://forums.balena.io/t/stuck-on-0-updating-on-balena-os/15745/7 "2019-06-18T13:37:54Z")

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Hi,  
What type of power supply are us using?  
Kind regards,  
Theodor

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**Author:** ![zrzka](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/zrzka/32/1612_2.png) [@zrzka](https://forums.balena.io/u/zrzka)\
**Post date:** [June 18, 2019, 5:46pm UTC](https://forums.balena.io/t/stuck-on-0-updating-on-balena-os/15745/9 "2019-06-18T17:46:51Z")

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Can you also please share your device UUID & enable support for this device? Then we can check what’s wrong with this device. Thanks.