# "Something went wrong, no polkit identification found error

**URL:** <https://forums.balena.io/t/something-went-wrong-no-polkit-identification-found-error/266427>\
**Category:** Product support\
**Created:** [March 7, 2021, 9:59pm UTC](https://forums.balena.io/t/something-went-wrong-no-polkit-identification-found-error/266427 "2021-03-07T21:59:09Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Leo](https://avatars.discourse-cdn.com/v4/letter/l/c2a13f/32.png) [@Leo](https://forums.balena.io/u/Leo)\
**Post date:** [March 7, 2021, 9:59pm UTC](https://forums.balena.io/t/something-went-wrong-no-polkit-identification-found-error/266427/1 "2021-03-07T21:59:10Z")

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I’m trying to use balena for the first time, practicing on Iso files that I know are good, and have flashed using rufus. The error I’m getting is the same for all the iso’s I’ve tried: “Something went wrong, if it is a compressed image please check that the image is not corrupted. No polkit identification agent found.” I’m running version 1.5.109 on ubuntu 12.04.

Could somebody please advise? Thanks, Leo

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**Author:** ![rahul-thakoor](https://avatars.discourse-cdn.com/v4/letter/r/9de053/32.png) [@rahul-thakoor](https://forums.balena.io/u/rahul-thakoor)\
**Post date:** [March 10, 2021, 11:22am UTC](https://forums.balena.io/t/something-went-wrong-no-polkit-identification-found-error/266427/4 "2021-03-10T11:22:23Z")

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Hello,

It is a bit unclear what you are trying to achieve. Can you please clarify so I can better understand your use case and help.

Are you trying to flash a balenaOS image using rufus?

Perhaps you need to install polkit via `sudo apt install policykit-1-gnome` ?

Have you tried using balenaEtcher instead for flashing the OS image?

Thanks

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<div class="post-metadata">

**Author:** ![Leo](https://avatars.discourse-cdn.com/v4/letter/l/c2a13f/32.png) [@Leo](https://forums.balena.io/u/Leo)\
**Post date:** [March 10, 2021, 9:13pm UTC](https://forums.balena.io/t/something-went-wrong-no-polkit-identification-found-error/266427/6 "2021-03-10T21:13:53Z")

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![ss.png](https://global.discourse-cdn.com/balena/original/2X/f/f58ee1a9908b051d82e25411be3ffaaabccc1e0c.png)

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<div class="post-metadata">

**Author:** ![Leo](https://avatars.discourse-cdn.com/v4/letter/l/c2a13f/32.png) [@Leo](https://forums.balena.io/u/Leo)\
**Post date:** [March 10, 2021, 9:19pm UTC](https://forums.balena.io/t/something-went-wrong-no-polkit-identification-found-error/266427/7 "2021-03-10T21:19:29Z")

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Hi, I tried a couple of times to send you screenshots to be clear about what I’m trying to do, but it appears it won’t let me include them, I keep getting this error message

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**Author:** ![zwhitchcox](https://avatars.discourse-cdn.com/v4/letter/z/8e7dd6/32.png) [@zwhitchcox](https://forums.balena.io/u/zwhitchcox)\
**Post date:** [March 12, 2021, 4:56pm UTC](https://forums.balena.io/t/something-went-wrong-no-polkit-identification-found-error/266427/9 "2021-03-12T16:56:39Z")

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Hi, Leo, this is a [known bug](https://bugs.launchpad.net/ubuntu/+source/xfce4/+bug/1821364) in Ubuntu. You just need to run the command Rahul mentioned:

```auto
sudo apt install policykit-1-gnome 

```