# RMA? Non-Functional SIM slot

**URL:** <https://forums.balena.io/t/rma-non-functional-sim-slot/5517>\
**Category:** balenaFin\
**Tags:** support\
**Created:** [March 4, 2019, 2:57pm UTC](https://forums.balena.io/t/rma-non-functional-sim-slot/5517 "2019-03-04T14:57:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![aferm](https://avatars.discourse-cdn.com/v4/letter/a/ac8455/32.png) [@aferm](https://forums.balena.io/u/aferm)\
**Post date:** [March 4, 2019, 2:57pm UTC](https://forums.balena.io/t/rma-non-functional-sim-slot/5517/1 "2019-03-04T14:57:22Z")

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Hi, we recently ordered 2 Fin starter kits. We’ve been pretty happy with them, except one of them does not recognize any SIM card inserted into the SIM slot. The same modem and SIM cards work in the other Fin we received. Looking at the SIM slot on the problem board it appears to be raised up from the board on one side. Cellular connectivity is critical for our application. How do I go about requesting an RMA replacement?

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**Author:** ![ntzovanis](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/ntzovanis/32/1150_2.png) [@ntzovanis](https://forums.balena.io/u/ntzovanis)\
**Post date:** [March 4, 2019, 3:47pm UTC](https://forums.balena.io/t/rma-non-functional-sim-slot/5517/10 "2019-03-04T15:47:12Z")

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Hi @aferm, I’d be glad to help you out with the SIM slot issue. In order to give you proper support we would need you to send us an email to [store@balena.io](mailto:store@balena.io) with the following information:

- Order Number
- Brief description of the issue.
- Pictures (if relevant to the issue)

Cheers,

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<div class="post-metadata">

**Author:** ![ntzovanis](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/ntzovanis/32/1150_2.png) [@ntzovanis](https://forums.balena.io/u/ntzovanis)\
**Post date:** [March 4, 2019, 3:47pm UTC](https://forums.balena.io/t/rma-non-functional-sim-slot/5517/11 "2019-03-04T15:47:19Z")

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Hi @aferm, I’d be glad to help you out with the SIM slot issue. In order to give you proper support we would need you to send us an email to [store@balena.io](mailto:store@balena.io) with the following information:

Order Number

Brief description of the issue.

Pictures (if relevant to the issue)

Cheers,