Registry down, cannot update balena devices


#1

Hi,

When my devices is trying to update from registry2.balena-cloud.com, it just return packet loss. I tried using VPN from US, it returns the same packet loss error.


#17

@deep, thanks for reporting this. There are no recent recorded incidents with balenaCloud (https://status.balena.io/), whether automated monitoring or something reported to support agents. We have just tested deploying apps in the US and in the UK and it was successful. Could you provide some more details about how you are observing packet loss? Regarding the VPN, how are you setting it up? Is this a setup that had worked before? I am not aware of any recent platform changes that could explain the problem, but the more details you can give us, the more we should be able to help. Thanks!


#19

I tried pinging registry2.balena-cloud.com but there is no response.


#21

@deep ping is not enabled on the registry2 service. You may try running curl --verbose https://registry2.balena-cloud.com/ instead.

What are the specific errors you see when updating your application?


#22

@deep ping is not enabled on the registry2 service. You may try running curl --verbose https://registry2.balena-cloud.com/ instead.
What are the specific errors you see when updating your application?