# Provisioning a board for a customer who will have their own Balena Cloud account

**URL:** <https://forums.balena.io/t/provisioning-a-board-for-a-customer-who-will-have-their-own-balena-cloud-account/374851>\
**Category:** General\
**Created:** [September 25, 2025, 12:30pm UTC](https://forums.balena.io/t/provisioning-a-board-for-a-customer-who-will-have-their-own-balena-cloud-account/374851 "2025-09-25T12:30:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![chrisruk](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@chrisruk](https://forums.balena.io/u/chrisruk)\
**Post date:** [September 25, 2025, 12:30pm UTC](https://forums.balena.io/t/provisioning-a-board-for-a-customer-who-will-have-their-own-balena-cloud-account/374851/1 "2025-09-25T12:30:29Z")

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Is it possible to flash our boards in such a way they will appear on a customer’s Balena Cloud account. If I use the website to download an image and use that to flash a board, it will be associated with my fleet.

Or is there a way via the cloud to transfer devices from my fleet to someone else’s fleet?

Note this question relates to a balena flasher image (which flashes balena to an emmc).

Many thanks

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**Author:** ![rosswesleyporter](https://avatars.discourse-cdn.com/v4/letter/r/bc79bd/32.png) [@rosswesleyporter](https://forums.balena.io/u/rosswesleyporter)\
**Post date:** [September 25, 2025, 11:01pm UTC](https://forums.balena.io/t/provisioning-a-board-for-a-customer-who-will-have-their-own-balena-cloud-account/374851/2 "2025-09-25T23:01:26Z")

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Hi @chrisruk , two general options:

1. Use a single fleet that both you and your customer have access to. Thus no moving required.
2. Use [Move device to another Fleet](https://docs.balena.io/learn/manage/actions/#move-device-to-another-fleet). But note that this will purge the app & volumes (if any) that were present on the device and then download / install the app & volumes from the target fleet. Also, you will need access to both fleets.

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**Author:** ![chrisruk](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@chrisruk](https://forums.balena.io/u/chrisruk)\
**Post date:** [September 26, 2025, 7:46am UTC](https://forums.balena.io/t/provisioning-a-board-for-a-customer-who-will-have-their-own-balena-cloud-account/374851/3 "2025-09-26T07:46:15Z")

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Regarding “Use a single fleet that both you and your customer have access to. Thus no moving required” - does that mean sharing an account? Could you explain how to do that?

Edit: I think I understand how to do that now, by adding members to my fleet.

I can see there is a transfer fleet ownership which looks good too, and can now see that I don’t need admin rights on the other account, just developer access.

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**Author:** ![rosswesleyporter](https://avatars.discourse-cdn.com/v4/letter/r/bc79bd/32.png) [@rosswesleyporter](https://forums.balena.io/u/rosswesleyporter)\
**Post date:** [September 26, 2025, 6:02pm UTC](https://forums.balena.io/t/provisioning-a-board-for-a-customer-who-will-have-their-own-balena-cloud-account/374851/4 "2025-09-26T18:02:56Z")

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Hi @chrisruk, you are correct on both counts. FYI, option #1 is more popular among our customers, but either can work.