# Problem with SSH access

**URL:** <https://forums.balena.io/t/problem-with-ssh-access/5841>\
**Category:** Product support\
**Created:** [April 1, 2019, 2:01pm UTC](https://forums.balena.io/t/problem-with-ssh-access/5841 "2019-04-01T14:01:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mario](https://avatars.discourse-cdn.com/v4/letter/m/8e7dd6/32.png) [@mario](https://forums.balena.io/u/mario)\
**Post date:** [April 1, 2019, 2:01pm UTC](https://forums.balena.io/t/problem-with-ssh-access/5841/1 "2019-04-01T14:01:44Z")

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Since a few hours ago we have been having problems with SSH access, both via the web console and via `balena ssh`. We get the following on all the hosts I’ve tried so far:

```auto
$ balena ssh <UUID>
Connecting to: <UUID>
$ balena ssh 5de59198a62ebf37df7d4da74dcef91c
Connecting to: 5de59198a62ebf37df7d4da74dcef91c
BalenaRequestError: Request error: tunneling socket could not be established, cause=socket hang up
    at /home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/balena-request/build/request.js:197:17
    at tryCatcher (/home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/bluebird/js/release/util.js:16:23)
    at Promise._settlePromiseFromHandler (/home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/bluebird/js/release/promise.js:512:31)
    at Promise._settlePromise (/home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/bluebird/js/release/promise.js:569:18)
    at Promise._settlePromise0 (/home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/bluebird/js/release/promise.js:614:10)
    at Promise._settlePromises (/home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/bluebird/js/release/promise.js:694:18)
    at _drainQueueStep (/home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/bluebird/js/release/async.js:138:12)
    at _drainQueue (/home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/bluebird/js/release/async.js:131:9)
    at Async._drainQueues (/home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/bluebird/js/release/async.js:147:5)
    at Immediate.Async.drainQueues (/home/mario/.nvm/versions/node/v8.11.1/lib/node_modules/balena-cli/node_modules/bluebird/js/release/async.js:17:14)
    at runCallback (timers.js:794:20)
    at tryOnImmediate (timers.js:752:5)
    at processImmediate [as _immediateCallback] (timers.js:729:5)

If you need help, don't hesitate in contacting us at:

  Forums: https://forums.balena.io
  GitHub: https://github.com/balena-io/balena-cli/issues/new

```

---

<div class="post-metadata">

**Author:** ![imrehg](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/imrehg/32/36_2.png) [@imrehg](https://forums.balena.io/u/imrehg)\
**Post date:** [April 1, 2019, 3:01pm UTC](https://forums.balena.io/t/problem-with-ssh-access/5841/4 "2019-04-01T15:01:57Z")

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Hi, we had a short VPN outage, that should be resolved now, and your ssh access should work now. See the incident on our status page: [https://status.balena.io/incidents/g6619x7st0gb](https://status.balena.io/incidents/g6619x7st0gb)

Let us know if you have any further issues!