# Possible broken device **URL:** \ **Category:** balenaFin\ **Created:** [October 12, 2021, 7:12am UTC](https://forums.balena.io/t/possible-broken-device/349650 "2021-10-12T07:12:25Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![LoStevo](https://avatars.discourse-cdn.com/v4/letter/l/77aa72/32.png) [@LoStevo](https://forums.balena.io/u/LoStevo)\ **Post date:** [October 12, 2021, 7:12am UTC](https://forums.balena.io/t/possible-broken-device/349650/1 "2021-10-12T07:12:25Z")
Good morning, how we can have assistance on possible broken Fin 1.1 device? Thanx Stefano ---
**Author:** ![markcorbinuk](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/markcorbinuk/32/4771_2.png) [@markcorbinuk](https://forums.balena.io/u/markcorbinuk)\ **Post date:** [October 12, 2021, 10:26am UTC](https://forums.balena.io/t/possible-broken-device/349650/2 "2021-10-12T10:26:58Z")
Hello Stefano Please could you provide full details about the problems you are having with the Fin. Thanks - Mark ---
**Author:** ![jmakivic](https://avatars.discourse-cdn.com/v4/letter/j/e480ec/32.png) [@jmakivic](https://forums.balena.io/u/jmakivic)\ **Post date:** [October 27, 2021, 3:53pm UTC](https://forums.balena.io/t/possible-broken-device/349650/5 "2021-10-27T15:53:13Z")
Hello @lostevo, are you still experiencing problems with the Fin? If so could you please provide more details so that we may diagnose the issue? ---
**Author:** ![LoStevo](https://avatars.discourse-cdn.com/v4/letter/l/77aa72/32.png) [@LoStevo](https://forums.balena.io/u/LoStevo)\ **Post date:** [October 27, 2021, 4:09pm UTC](https://forums.balena.io/t/possible-broken-device/349650/7 "2021-10-27T16:09:25Z")
Hello, sorry for the late reply. I think it’s an hardware problem. If you gentle tap the ethernet connector with a finger the device stop working. I have a small video of this problem. Can I post a link here? Thanx ---
**Author:** ![mpous](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mpous/32/4742_2.png) [@mpous](https://forums.balena.io/u/mpous)\ **Post date:** [October 28, 2021, 9:26am UTC](https://forums.balena.io/t/possible-broken-device/349650/8 "2021-10-28T09:26:24Z")
Sure @LoStevo feel free to send us more details! In the meantime i will contact the fin team to see what’s next step here! ---
**Author:** ![LoStevo](https://avatars.discourse-cdn.com/v4/letter/l/77aa72/32.png) [@LoStevo](https://forums.balena.io/u/LoStevo)\ **Post date:** [October 28, 2021, 9:39am UTC](https://forums.balena.io/t/possible-broken-device/349650/10 "2021-10-28T09:39:29Z")
Many thanx. Here is the video [Balena Fin 1.1 problem](https://s3.eu-central-1.wasabisys.com/cdn.green-brain.it/temp/problema_balena.mp4) ---
**Author:** ![nmaas87](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/nmaas87/32/5570_2.png) [@nmaas87](https://forums.balena.io/u/nmaas87)\ **Post date:** [October 28, 2021, 9:42am UTC](https://forums.balena.io/t/possible-broken-device/349650/11 "2021-10-28T09:42:57Z")
Dear @LoStevo - does this problem also persists if you put the fin on some big cardboard or paper? (So to be sure that its completely electrically isolated from the ground?) Cheers ---
**Author:** ![LoStevo](https://avatars.discourse-cdn.com/v4/letter/l/77aa72/32.png) [@LoStevo](https://forums.balena.io/u/LoStevo)\ **Post date:** [October 28, 2021, 9:47am UTC](https://forums.balena.io/t/possible-broken-device/349650/13 "2021-10-28T09:47:04Z")
Yes. We have made some tests also with a plastic box ---
**Author:** ![mpous](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mpous/32/4742_2.png) [@mpous](https://forums.balena.io/u/mpous)\ **Post date:** [October 28, 2021, 9:47am UTC](https://forums.balena.io/t/possible-broken-device/349650/14 "2021-10-28T09:47:42Z")
@LoStevo Grazie for the video! Our fin team will check it out and contact you! ---
**Author:** ![ntzovanis](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/ntzovanis/32/1150_2.png) [@ntzovanis](https://forums.balena.io/u/ntzovanis)\ **Post date:** [November 2, 2021, 10:55am UTC](https://forums.balena.io/t/possible-broken-device/349650/15 "2021-11-02T10:55:20Z")
Hello @LoStevo Do you still see the same problem if you tap on the ethernet port with the board flipped (the CM pointing upwards)? It could be a problem where the CM4 is not properly fitted. If you still see the same issue, please send us an email to [store@balena.io](mailto:store@balena.io) with the order number so we can process your RMA. Regards,