# Please solve this problem, thank you

**URL:** <https://forums.balena.io/t/please-solve-this-problem-thank-you/368397>\
**Category:** Product support\
**Tags:** support\
**Created:** [July 24, 2023, 2:40am UTC](https://forums.balena.io/t/please-solve-this-problem-thank-you/368397 "2023-07-24T02:40:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Lucien](https://avatars.discourse-cdn.com/v4/letter/l/278dde/32.png) [@Lucien](https://forums.balena.io/u/Lucien)\
**Post date:** [July 24, 2023, 2:40am UTC](https://forums.balena.io/t/please-solve-this-problem-thank-you/368397/1 "2023-07-24T02:40:59Z")

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![Annotation 2023-07-24 104005](https://global.discourse-cdn.com/balena/original/2X/d/d2a4483b6f4559b029ea414adb738e999fc45157.png)

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**Author:** ![klutchell](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/klutchell/32/861_2.png) [@klutchell](https://forums.balena.io/u/klutchell)\
**Post date:** [July 25, 2023, 8:11pm UTC](https://forums.balena.io/t/please-solve-this-problem-thank-you/368397/2 "2023-07-25T20:11:11Z")

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Hello there, and welcome to the forums!

It looks like you are having trouble flashing with Etcher? Could you please describe what you were attempting to do, and what were the results? Also it would be helpful to know the version of balenaEtcher and your operating system.

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**Author:** ![myarmolinsky](https://avatars.discourse-cdn.com/v4/letter/m/9dc877/32.png) [@myarmolinsky](https://forums.balena.io/u/myarmolinsky)\
**Post date:** [August 9, 2023, 7:42pm UTC](https://forums.balena.io/t/please-solve-this-problem-thank-you/368397/4 "2023-08-09T19:42:39Z")

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Hi, following up and reiterating my colleague’s request: could you please describe what you were attempting to do and what the results were? Please also let us know what version of balenaEtcher you are using, as well as your Operating System