# Permissions Bug on Balena Cloud IMPORTANT **URL:** \ **Category:** Product support\ **Created:** [July 8, 2020, 12:45pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220 "2020-07-08T12:45:55Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![suporte](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@suporte](https://forums.balena.io/u/suporte)\ **Post date:** [July 8, 2020, 12:45pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/1 "2020-07-08T12:45:55Z")
Hi, I will first explain behaviour of this problem that happens on Balena Cloud. 1 - I have an application where the account user A is owner 2 - I decided to add a 2nd user B as developer 3 - User receives mail/link and when it clicks it is looged in as A 4 - Application \>members instead of having user A (owner) and B (developper) presents on table members A (owner) and A (developper) 5 - I proceed to delete A (developper) so that i can go through the process of creating again a user developer 6 - Balena deletes both A (owner) and A (developer) This is the 1st problem. 7 - Now for some reason A which is owner of the account can’t create new applications because everytime he tries to create a new application in the Dialog box the option “Application Type” doesn’t appear to be filled. This is the 2nd problem. It’s worse because i cannot carry on with using the platform. The 1st just leaves an orphan Application. Can you help me support. If you need more informatio let me know, i can give you the account A i was talking about. ---
**Author:** ![zvin](https://avatars.discourse-cdn.com/v4/letter/z/a5b964/32.png) [@zvin](https://forums.balena.io/u/zvin)\ **Post date:** [July 8, 2020, 12:48pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/4 "2020-07-08T12:48:26Z")
Hello, what is the name of the A account ? ---
**Author:** ![suporte](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@suporte](https://forums.balena.io/u/suporte)\ **Post date:** [July 8, 2020, 12:50pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/5 "2020-07-08T12:50:18Z")
[masked email] Application in question is wisebox2020-test, it should have inside a user C that i didn’t mentioned for simplication reasons ---
**Author:** ![zvin](https://avatars.discourse-cdn.com/v4/letter/z/a5b964/32.png) [@zvin](https://forums.balena.io/u/zvin)\ **Post date:** [July 8, 2020, 12:52pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/8 "2020-07-08T12:52:41Z")
Thanks for reporting this, I’ve asked the team about this. ---
**Author:** ![zvin](https://avatars.discourse-cdn.com/v4/letter/z/a5b964/32.png) [@zvin](https://forums.balena.io/u/zvin)\ **Post date:** [July 8, 2020, 1:07pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/10 "2020-07-08T13:07:46Z")
For the first problem: we are currently working on a fix, in the meantime, please make sure to log out before clicking an invitation link. Do you need us to add [masked email] back to wisebox2020-test ? About the second problem: - Does it only happen with that specific user ? - Do you see anything when you click on the dropdown button ? ---
**Author:** ![suporte](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@suporte](https://forums.balena.io/u/suporte)\ **Post date:** [July 8, 2020, 1:21pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/11 "2020-07-08T13:21:16Z")
If you are able to add me to wisebox2020-test i will do the testing. To see if the 2nd problem persists. Apparently i would say it is a backend issue, related with the deletion and that is only related with that user. I will give you feedback ---
**Author:** ![suporte](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@suporte](https://forums.balena.io/u/suporte)\ **Post date:** [July 8, 2020, 1:22pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/12 "2020-07-08T13:22:23Z")
When adding, add support as OWNER please ---
**Author:** ![suporte](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@suporte](https://forums.balena.io/u/suporte)\ **Post date:** [July 8, 2020, 1:33pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/13 "2020-07-08T13:33:25Z")
![image](https://global.discourse-cdn.com/balena/original/2X/8/8e4d3f650ad809b8e2e6710f5899a061d5fc19b0.png) ---
**Author:** ![suporte](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@suporte](https://forums.balena.io/u/suporte)\ **Post date:** [July 8, 2020, 5:33pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/14 "2020-07-08T17:33:34Z")
When do you think you will be able to add the owner to the wisebox2020-test again? ---
**Author:** ![saintaardvark](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/saintaardvark/32/3390_2.png) [@saintaardvark](https://forums.balena.io/u/saintaardvark)\ **Post date:** [July 9, 2020, 5:55pm UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/20 "2020-07-09T17:55:32Z")
Hi there – thanks again for getting in touch with us. We believe we have resolved this problem with your account; can you please check that it looks good at your end? In addition, we are adding a change to our API that should prevent this from happening again. All the best, Hugh ---
**Author:** ![suporte](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@suporte](https://forums.balena.io/u/suporte)\ **Post date:** [July 10, 2020, 9:09am UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/22 "2020-07-10T09:09:28Z")
No Problem! Thank you for the quick response! Quick question, did you solve the issue with the verification link? ---
**Author:** ![georgiats](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/georgiats/32/2571_2.png) [@georgiats](https://forums.balena.io/u/georgiats)\ **Post date:** [July 10, 2020, 9:48am UTC](https://forums.balena.io/t/permissions-bug-on-balena-cloud-important/152220/24 "2020-07-10T09:48:57Z")
Hi @suporte, We have a PR in progress to prevent this kind of thing from happening again, it will take a couple of days until we have it tested and deployed. Please let us know if you encounter any similar issues in the future. Georgia