# no device detection on Balena Cloud

**URL:** <https://forums.balena.io/t/no-device-detection-on-balena-cloud/195382>\
**Category:** balenaOS\
**Created:** [October 1, 2020, 5:44am UTC](https://forums.balena.io/t/no-device-detection-on-balena-cloud/195382 "2020-10-01T05:44:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![george](https://avatars.discourse-cdn.com/v4/letter/g/71e660/32.png) [@george](https://forums.balena.io/u/george)\
**Post date:** [October 1, 2020, 5:44am UTC](https://forums.balena.io/t/no-device-detection-on-balena-cloud/195382/1 "2020-10-01T05:44:41Z")

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Hi there,

I tried to setup Balena Fin and followed the link:

> **[Get started with Balena Fin (CM3) and Python - Balena Documentation](https://www.balena.io/docs/learn/getting-started/fincm3/python/)**

i have successfully tested out Balena CLI, and it is like this:

 ![Screen Shot 2020-10-01 at 3.07.44 pm](https://global.discourse-cdn.com/balena/original/2X/1/1e51a53d44040928734c5c74661fbd235b04b433.jpeg)

after that , I tried to reload the Balena Cloud page, but there is no device detected, i tried multiple times, could you help me solve out what problem it might be.

regards.

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**Author:** ![JuanFRidano](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/juanfridano/32/3934_2.png) [@JuanFRidano](https://forums.balena.io/u/JuanFRidano)\
**Post date:** [October 1, 2020, 8:04am UTC](https://forums.balena.io/t/no-device-detection-on-balena-cloud/195382/4 "2020-10-01T08:04:43Z")

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Hello George,

If you had no issues provisioning the device with Etcher, and it all went like in the link you send us, it could be a connectivity problem, try using an Ethernet cable.

If on the other hand you are not sure is the provisioning was successful, check that:

- the compute module is properly inserted.
- If you are on windows you need the **usbboot** drivers to expose the eMMC installed
- try another USB cable
- errors during flashing in balenaEtcher can also be seen in the console (pressing Ctrl + Shift + I)

If that is also not the case, can you let us know which Fin version you have and what do the LEDs do when/after flashing?

I hope any of these tips help

Juan