# Newbe issue - device does not show up

**URL:** <https://forums.balena.io/t/newbe-issue-device-does-not-show-up/38070>\
**Category:** Product support\
**Created:** [October 20, 2019, 10:43pm UTC](https://forums.balena.io/t/newbe-issue-device-does-not-show-up/38070 "2019-10-20T22:43:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![val](https://avatars.discourse-cdn.com/v4/letter/v/e56c9b/32.png) [@val](https://forums.balena.io/u/val)\
**Post date:** [October 20, 2019, 10:43pm UTC](https://forums.balena.io/t/newbe-issue-device-does-not-show-up/38070/1 "2019-10-20T22:43:18Z")

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I have followed the ‘getting started’ via balena cloud’s dashboard.  
[https://www.balena.io/docs/learn/getting-started/raspberrypi4/nodejs/#adding-your-first-device](https://www.balena.io/docs/learn/getting-started/raspberrypi4/nodejs/#adding-your-first-device)  
I configure and download and burn the SD card, put it in my Rpi-4 and power up the Rpi. Then, a device never shows up in the balena cloud dashboard.

How can I tell if the device was properly formed?

I have done this several times to no avail.

I guess I will try one via the wired ethernet instead of the wireless.

Any suggestions?  
Val Veirs  
San Juan Island, WA

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**Author:** ![GregorR1](https://avatars.discourse-cdn.com/v4/letter/g/e8c25b/32.png) [@GregorR1](https://forums.balena.io/u/GregorR1)\
**Post date:** [October 21, 2019, 8:44am UTC](https://forums.balena.io/t/newbe-issue-device-does-not-show-up/38070/2 "2019-10-21T08:44:52Z")

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What type of SD cards are you using? I had some issues using Kingston cards, and the issue was solved when I swapped to Sandisk.

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<div class="post-metadata">

**Author:** ![samothx](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@samothx](https://forums.balena.io/u/samothx)\
**Post date:** [October 21, 2019, 2:01pm UTC](https://forums.balena.io/t/newbe-issue-device-does-not-show-up/38070/4 "2019-10-21T14:01:18Z")

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Hi Val,  
in many cases this will be network related, so trying a wired connections sounds like a good idea.  
Otherwise you can monitor the LED lights to see what state the device ends up in or better connect a screen to the HDMI output or use a serial console to monitor the boot process.  
Using a Development version of balena might also help as you can easily connect to the device using `ssh root@<device-ip> -p 22222` or directly using screen and keyboard and check connectivity and syslogs. Also the dev version gives you more console output if you are using a screen or a serial console. Regarding the the RPi4 LED’s - they are actually quite meaningful , you can find a description here: [https://www.raspberrypi.org/forums/viewtopic.php?f=28&t=58151#p1485558](https://www.raspberrypi.org/forums/viewtopic.php?f=28&t=58151#p1485558)