# New device not showing up in console

**URL:** <https://forums.balena.io/t/new-device-not-showing-up-in-console/82622>\
**Category:** Product support\
**Tags:** raspberrypi3\
**Created:** [March 20, 2020, 2:39pm UTC](https://forums.balena.io/t/new-device-not-showing-up-in-console/82622 "2020-03-20T14:39:50Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![TheJeff](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@TheJeff](https://forums.balena.io/u/TheJeff)\
**Post date:** [March 20, 2020, 2:39pm UTC](https://forums.balena.io/t/new-device-not-showing-up-in-console/82622/1 "2020-03-20T14:39:50Z")

</div>

Wifi connection, is up. Connected to router, so everything should be communicating. However, device is not showing up in balenaCloud.

## sudo balena scan Password: Reporting scan results

host: a38be24.local  
address: 192.168.1.30  
dockerInfo:  
Containers: 1  
ContainersRunning: 1  
ContainersPaused: 0  
ContainersStopped: 0  
Images: 2  
Driver: aufs  
SystemTime: 2020-03-20T14:35:49.817152422Z  
KernelVersion: 4.19.71  
OperatingSystem: balenaOS 2.47.0+rev1  
Architecture: aarch64  
dockerVersion:  
Version: 18.09.10-dev  
ApiVersion: 1.39

---

<div class="post-metadata">

**Author:** ![srlowe](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/srlowe/32/2638_2.png) [@srlowe](https://forums.balena.io/u/srlowe)\
**Post date:** [March 20, 2020, 2:52pm UTC](https://forums.balena.io/t/new-device-not-showing-up-in-console/82622/2 "2020-03-20T14:52:47Z")

</div>

Hello, Please could you confirm that your network allows traffic on the following ports:  
[https://www.balena.io/docs/faq/troubleshooting/faq/#what-network-ports-are-required](https://www.balena.io/docs/faq/troubleshooting/faq/#what-network-ports-are-required)

---

<div class="post-metadata">

**Author:** ![TheJeff](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@TheJeff](https://forums.balena.io/u/TheJeff)\
**Post date:** [March 20, 2020, 2:56pm UTC](https://forums.balena.io/t/new-device-not-showing-up-in-console/82622/4 "2020-03-20T14:56:20Z")

</div>

Hi, Wide open home network. I was running 64bit OS and everything registered fine. Switched to 32bit and doesn’t seem to be working.

---

<div class="post-metadata">

**Author:** ![TheJeff](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@TheJeff](https://forums.balena.io/u/TheJeff)\
**Post date:** [March 20, 2020, 2:59pm UTC](https://forums.balena.io/t/new-device-not-showing-up-in-console/82622/5 "2020-03-20T14:59:17Z")

</div>

Downloaded and re-imaged the sdcard one more time. Looks to be registering now and showing up in console.

---

<div class="post-metadata">

**Author:** ![srlowe](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/srlowe/32/2638_2.png) [@srlowe](https://forums.balena.io/u/srlowe)\
**Post date:** [March 20, 2020, 3:30pm UTC](https://forums.balena.io/t/new-device-not-showing-up-in-console/82622/6 "2020-03-20T15:30:21Z")

</div>

Ah, glad it’s working! Strange that the same procedure lead to different results. It could be that your sd card is reaching the end of it’s life.