# Never gets past STARTING? **URL:** \ **Category:** Product support\ **Created:** [January 30, 2020, 8:27pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545 "2020-01-30T20:27:16Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![SMCP8978](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@SMCP8978](https://forums.balena.io/u/SMCP8978)\ **Post date:** [January 30, 2020, 8:27pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/1 "2020-01-30T20:27:16Z")
Downloaded most recent version, tried two different MicroSD adapters and three different MicroSD cards. Tried running as administrator. It lets me choose the image, and choose the drive, and says its starting, but then it does absolutely nothing. I’ve tried multiple times today, leaving it alone for an hour or more with no change. Hoping someone has a fix, because this is a project for work and I need it to get moving. ---
**Author:** ![\_Page](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/_page/32/22_2.png) [@\_Page](https://forums.balena.io/u/_Page)\ **Post date:** [January 30, 2020, 8:34pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/2 "2020-01-30T20:34:59Z")
Hey, I’m assuming this is trying to flash an image with etcher? Can you let me know the versions of etcher and your OS please ---
**Author:** ![SMCP8978](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@SMCP8978](https://forums.balena.io/u/SMCP8978)\ **Post date:** [January 30, 2020, 8:48pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/3 "2020-01-30T20:48:05Z")
1.5.73, downloaded today, and Windows 10 ---
**Author:** ![SMCP8978](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@SMCP8978](https://forums.balena.io/u/SMCP8978)\ **Post date:** [January 30, 2020, 8:49pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/4 "2020-01-30T20:49:40Z")
and yes, Etcher - I just realized I posted on the wrong forum ---
**Author:** ![\_Page](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/_page/32/22_2.png) [@\_Page](https://forums.balena.io/u/_Page)\ **Post date:** [January 30, 2020, 9:02pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/5 "2020-01-30T21:02:24Z")
I was able to start a flash locally with the same etcher version, could you try using `ctrl+shift+i` to open up the inspector and then try to run the flash and paste the logs you see ---
**Author:** ![SMCP8978](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@SMCP8978](https://forums.balena.io/u/SMCP8978)\ **Post date:** [January 30, 2020, 9:05pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/6 "2020-01-30T21:05:02Z")
Thu Jan 30 2020 15:04:20 GMT-0600 (Central Standard Time) Flash error ({“image”:“C:\Users\smcphe201\Desktop\XMT2 Repair\xmt2-latest.img.gz”,“drives”:[{“size”:15931539456,“isVirtual”:false,“enumerator”:“USBSTOR”,“logicalBlockSize”:512,“raw”:"\\.\PhysicalDrive1",“error”:null,“isReadOnly”:false,“displayName”:“D:\”,“blockSize”:512,“isSCSI”:false,“isRemovable”:true,“device”:"\\.\PhysicalDrive1",“busVersion”:“2.0”,“isSystem”:false,“busType”:“USB”,“isCard”:false,“isUSB”:true,“devicePath”:null,“mountpoints”:[{“path”:“D:\”}],“description”:“Generic- SD Card USB Device”,“isUAS”:false}],“driveCount”:1,“uuid”:“af91cafc-2cd7-4c82-ac60-8d681064b026”,“flashInstanceUuid”:“af91cafc-2cd7-4c82-ac60-8d681064b026”,“unmountOnSuccess”:true,“validateWriteOnSuccess”:true,“trim”:false,“applicationSessionUuid”:“36ad01f8-1fd9-4508-bf7e-4b9d74d3a824”,“flashingWorkflowUuid”:“2b0cd268-6cfa-49ad-a865-13dbb4f89a10”,“error”:{“name”:“Error”,“message”:“Couldn’t clean the drive, Command failed: diskpart s n (code 2147942405)”,“stack”:“Error: Couldn’t clean the drive, Command failed: diskpart s n (code 2147942405)\n at n at Generator.throw ()\n at rejected (C:\Users\smcphe201\AppData\Local\Programs\balena-etcher\resources\app.asar\node\_modules\etcher-sdk\build\diskpart.js:21:65)”},“sample”:0.1}) C:\Users\smcphe201\A…js\dist\raven.js:58 Finish: 0 C:\Users\smcphe201\A…js\dist\raven.js:58 Terminating IPC server C:\Users\smcphe201\A…js\dist\raven.js:58 Flash results {results: {…}, cancelled: false} C:\Users\smcphe201\A…js\dist\raven.js:58 {“stack”:“Error: The writer process ended unexpectedly\n at createError (file:///C:/Users/smcphe201/AppData/Local/Programs/balena-etcher/resources/app.asar/generated/gui.js:1113:19)\n at Object.createUserError (file:///C:/Users/smcphe201/AppData/Local/Programs/balena-etcher/resources/app.asar/generated/gui.js:1134:12)\n at Server. (file:///C:/Users/smcphe201/AppData/Local/Programs/balena-etcher/resources/app.asar/generated/gui.js:5520:30)”,“message”:“The writer process ended unexpectedly”,“description”:“Please try again, and contact the Etcher team if the problem persists”,“report”:false,“code”:“ECHILDDIED”}  ​ ---
**Author:** ![\_Page](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/_page/32/22_2.png) [@\_Page](https://forums.balena.io/u/_Page)\ **Post date:** [January 30, 2020, 9:09pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/7 "2020-01-30T21:09:34Z")
Could you try the commands from [https://github.com/balena-io/etcher/issues/2812#issuecomment-498358093](https://github.com/balena-io/etcher/issues/2812#issuecomment-498358093) as you seem to have the exact same error ---
**Author:** ![SMCP8978](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@SMCP8978](https://forums.balena.io/u/SMCP8978)\ **Post date:** [January 30, 2020, 9:26pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/8 "2020-01-30T21:26:33Z")
My IT is limiting my access to the Diskpart function. I am unable to attempt this. ---
**Author:** ![\_Page](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/_page/32/22_2.png) [@\_Page](https://forums.balena.io/u/_Page)\ **Post date:** [January 30, 2020, 9:43pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/9 "2020-01-30T21:43:09Z")
That will be the problem, etcher needs to run those diskpart commands in order to get the device into a state ready to flash ---
**Author:** ![SMCP8978](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@SMCP8978](https://forums.balena.io/u/SMCP8978)\ **Post date:** [January 30, 2020, 9:44pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/11 "2020-01-30T21:44:48Z")
At least we know why! Thanks for your help! ---
**Author:** ![spex](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/spex/32/3068_2.png) [@spex](https://forums.balena.io/u/spex)\ **Post date:** [January 31, 2020, 4:49pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/13 "2020-01-31T16:49:36Z")
C:\Users\dad\AppData…js\dist\raven.js:58 {“stack”:“Error: The writer process ended unexpectedly\n at createError (file:///C:/Users/dad/AppData/Local/Programs/balena-etcher/resources/app.asar/generated/gui.js:1113:19)\n at Object.createUserError (file:///C:/Users/dad/AppData/Local/Programs/balena-etcher/resources/app.asar/generated/gui.js:1134:12)\n at Server. (file:///C:/Users/dad/AppData/Local/Programs/balena-etcher/resources/app.asar/generated/gui.js:5520:30)\n at processTicksAndRejections (internal/process/task\_queues.js:85:5)”,“message”:“The writer process ended unexpectedly”,“description”:“Please try again, and contact the Etcher team if the problem persists”,“report”:false,“code”:“ECHILDDIED”} ---
**Author:** ![alexgg](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@alexgg](https://forums.balena.io/u/alexgg)\ **Post date:** [January 31, 2020, 6:45pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/14 "2020-01-31T18:45:59Z")
Hi, is the above a new error or is it still the same PC with the IT policies restricitons? Could you please provide some context? ---
**Author:** ![spex](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/spex/32/3068_2.png) [@spex](https://forums.balena.io/u/spex)\ **Post date:** [February 4, 2020, 5:05pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/16 "2020-02-04T17:05:46Z")
C:\Users\dad\AppData…js\dist\raven.js:58 {“stack”:“Error: The writer process ended unexpectedly\n at createError (file:///C:/Users/dad/AppData/Local/Programs/balena-etcher/resources/app.asar/generated/gui.js:1113:19)\n at Object.createUserError (file:///C:/Users/dad/AppData/Local/Programs/balena-etcher/resources/app.asar/generated/gui.js:1134:12)\n at Server. (file:///C:/Users/dad/AppData/Local/Programs/balena-etcher/resources/app.asar/generated/gui.js:5520:30)\n at processTicksAndRejections (internal/process/task\_queues.js:85:5)”,“message”:“The writer process ended unexpectedly”,“description”:“Please try again, and contact the Etcher team if the problem persists”,“report”:false,“code”:“ECHILDDIED”} This is todays, so I would say yes. its on win10 64, Balena version 1.5. 73.0 with admin rights set. Stuck at the start. ---
**Author:** ![alexgg](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@alexgg](https://forums.balena.io/u/alexgg)\ **Post date:** [February 4, 2020, 5:22pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/17 "2020-02-04T17:22:01Z")
Hi, are you now able to run the diskparts commands at [https://github.com/balena-io/etcher/issues/2812#issuecomment-498358093](https://github.com/balena-io/etcher/issues/2812#issuecomment-498358093)? ---
**Author:** ![spex](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/spex/32/3068_2.png) [@spex](https://forums.balena.io/u/spex)\ **Post date:** [February 4, 2020, 6:20pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/19 "2020-02-04T18:20:31Z")
Yes I can run that with no problems. It still hung at the start on the next attempt. [-1580840306631.log](https://forums.balena.io/uploads/short-url/8dvbCsbueM31LGWVFoajNaY7aZw.log) (995 Bytes) ---
**Author:** ![alexgg](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@alexgg](https://forums.balena.io/u/alexgg)\ **Post date:** [February 4, 2020, 6:41pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/22 "2020-02-04T18:41:10Z")
Hi, could you please provide us with the complete log? You have only provided the last part of the error. Thanks, ---
**Author:** ![spex](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/spex/32/3068_2.png) [@spex](https://forums.balena.io/u/spex)\ **Post date:** [February 7, 2020, 8:58am UTC](https://forums.balena.io/t/never-gets-past-starting/60545/24 "2020-02-07T08:58:37Z")
[-2580842339016.log](https://forums.balena.io/uploads/short-url/uNnEoT3gmfRIXhGxros1vmd2Ytd.log) (8.0 KB) ---
**Author:** ![spex](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/spex/32/3068_2.png) [@spex](https://forums.balena.io/u/spex)\ **Post date:** [February 7, 2020, 9:02am UTC](https://forums.balena.io/t/never-gets-past-starting/60545/25 "2020-02-07T09:02:29Z")
I put EPERM problem in a search engine and came across a post in the balena forum on folder permissions in update and security/ virus and threat protection/manage settings/ controlled folder access/ and then I turned that off. Balena worked straight away. ---
**Author:** ![nospam](https://avatars.discourse-cdn.com/v4/letter/n/c0e974/32.png) [@nospam](https://forums.balena.io/u/nospam)\ **Post date:** [February 15, 2020, 8:15pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/30 "2020-02-15T20:15:20Z")
I also had the same error. It was only resolved when disabling windows defender (using up to date windows 10) This seems like a few major issues: 1. Defender preventing the program from working 2. It get’s stuck on starting with no failure indication (only in dev console) ---
**Author:** ![zvin](https://avatars.discourse-cdn.com/v4/letter/z/a5b964/32.png) [@zvin](https://forums.balena.io/u/zvin)\ **Post date:** [February 17, 2020, 1:07pm UTC](https://forums.balena.io/t/never-gets-past-starting/60545/31 "2020-02-17T13:07:24Z")
I can confirm the error is not being shown and the progress bar stays on “Starting…”, Issue created on github [https://github.com/balena-io/etcher/issues/3070](https://github.com/balena-io/etcher/issues/3070) [Next page](https://forums.balena.io/t/never-gets-past-starting/60545.md?page=2)