# Hung at "Update UTMP about System Runlevel Changes" **URL:** \ **Category:** Fold for Covid\ **Created:** [April 18, 2020, 12:40pm UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314 "2020-04-18T12:40:25Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![amespuga](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@amespuga](https://forums.balena.io/u/amespuga)\ **Post date:** [April 18, 2020, 12:40pm UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/1 "2020-04-18T12:40:25Z")
It shows an [OK] but it is eternally hung there. I intend to flash my hard drive with a provided balena image. I read it has something to do with the video drivers. My graphic card is a nvidia quadro m2000. Any suggestions? Thank you! ---
**Author:** ![osde8info](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/osde8info/32/3319_2.png) [@osde8info](https://forums.balena.io/u/osde8info)\ **Post date:** [April 18, 2020, 8:00pm UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/2 "2020-04-18T20:00:26Z")
i dont know any IOT devices that use a quadro M2000 DO NOT FLASH YOUR DESKTOP with a balena image ---
**Author:** ![amespuga](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@amespuga](https://forums.balena.io/u/amespuga)\ **Post date:** [April 19, 2020, 8:58am UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/3 "2020-04-19T08:58:41Z")
Thank you for your insights @osde8info. Any reason why I should not do that? Balena encourages so in order to collaborate with the cause. “Pick your spare desktop and go on”, they say. Thank you very much! ---
**Author:** ![rahul-thakoor](https://avatars.discourse-cdn.com/v4/letter/r/9de053/32.png) [@rahul-thakoor](https://forums.balena.io/u/rahul-thakoor)\ **Post date:** [April 19, 2020, 12:57pm UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/4 "2020-04-19T12:57:35Z")
Hey @amespuga, Thanks for giving the project a try. Can you provide some more details regarding your current workflow and the device you are trying this on? Which image have you downloaded, the Generic x86\_64? > [@amespuga](#): > > It shows an [OK] but it is eternally hung there When do you see the above message? Thanks ---
**Author:** ![amespuga](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@amespuga](https://forums.balena.io/u/amespuga)\ **Post date:** [April 19, 2020, 3:09pm UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/5 "2020-04-19T15:09:25Z")
Thank you @rahul-thakoor. Everything went as you describe in your guide. I downloaded the generic x86\_64 image, flashed it with Balena Etcher into a pen drive. Plug the pen, the PC loads the Balena logo, the PC turns off. Unplug the pen, turn the PC on. Logo again. I pressed an arrow so I could see the command prompt. It goes on and stops at the message "Started Update UTMP about System Runlevel Changes”. Stuck there for hours. My desktop is a Dell Precision Tower 7810, as it comes. Thanks! ---
**Author:** ![senf\_topf](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@senf\_topf](https://forums.balena.io/u/senf_topf)\ **Post date:** [April 19, 2020, 5:37pm UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/6 "2020-04-19T17:37:57Z")
Hi, I had the same problem. When I booted first, it said could not move mount point: sys/firmware/efi/efivars no such file or directory A start job is running … It seemed to hang, so I rebooted the computer and had the same problem as described in the first post. So I reinstalled using the USB-Stick, but didn’t rebooted the computer when I saw the same message as before. After approx. 3 mins, it said FAILED to start Resin active root partition mount service DEPEND Dependency failed for Balena rollback checks health. A start job is running for Expand resin-data partition I have a HP Workstation Z210 and used the Generic x86\_x64 image. ---
**Author:** ![osde8info](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/osde8info/32/3319_2.png) [@osde8info](https://forums.balena.io/u/osde8info)\ **Post date:** [April 19, 2020, 9:03pm UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/7 "2020-04-19T21:03:51Z")
sorry my bad ! it seems that the balena mktg dept has completely redefined what balena is ! it used to be an OS for IOT devices they now seem to have secretly launched a ‘desktop’ edition that i know nothing about so please disregard any comments i made about desktops i know nothing about how the new balena desktop edition works ---
**Author:** ![marssystems](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/marssystems/32/3524_2.png) [@marssystems](https://forums.balena.io/u/marssystems)\ **Post date:** [April 21, 2020, 9:17am UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/8 "2020-04-21T09:17:02Z")
Hi! Any update on this issue? I have a Toshiba Tecra i5 laptop and I have the same problem. I know its not the laptop as this build works fine - balena-cloud-rosetta-at-home-amd64-genericx86-64-ext-2.48.0+rev5-v10.8.0.img - following the instructions here - > **[Fold for Covid - Donate spare compute capacity for COVID-19 research](https://foldforcovid.io/?utm_source=Balena%2BUsers%2B%28Newsletter%29&utm_campaign=b81849600a-fold-for-covid&utm_medium=email&utm_term=0_1c73cb7379-b81849600a-293826565&mc_cid=b81849600a&mc_eid=4eeaeae439)** > > Fold for Covid lets anyone join the fight against COVID-19 with their spare PCs, laptops, or single-board devices. Follow simple steps to contribute compute power toward finding a treatment. - although the keyboard and mouse don’t work but I can get access through the web interface. The Balena Cloud version - balena-cloud-Covi19-genericx86-64-ext-2.48.0+rev5-v10.8.0.img - although it looks the same, seems to have an issue. ---
**Author:** ![marssystems](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/marssystems/32/3524_2.png) [@marssystems](https://forums.balena.io/u/marssystems)\ **Post date:** [April 21, 2020, 5:35pm UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/9 "2020-04-21T17:35:32Z")
OK - I had a go at fixing this and I seem to have got it to work (sort of) - the keyboard still doesn’t work - but Hey!! - you can’t have it all!. I can now see my Toshiba Tecra in the Balena Cloud Desktop and shows up in my Boinc account - result! If anyone wants to try out my “fix” and maybe improve on it - you are very welcome! You can get it here- [https://github.com/marssystems/rosetta-at-home-master](https://github.com/marssystems/rosetta-at-home-master) Enjoy! ---
**Author:** ![amespuga](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@amespuga](https://forums.balena.io/u/amespuga)\ **Post date:** [April 22, 2020, 4:51pm UTC](https://forums.balena.io/t/hung-at-update-utmp-about-system-runlevel-changes/95314/10 "2020-04-22T16:51:11Z")
The linked page does not exist ☹