# Host OS version == unkown

**URL:** <https://forums.balena.io/t/host-os-version-unkown/15290>\
**Category:** Product support\
**Tags:** raspberrypi3\
**Created:** [June 13, 2019, 5:14pm UTC](https://forums.balena.io/t/host-os-version-unkown/15290 "2019-06-13T17:14:40Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Craigson](https://avatars.discourse-cdn.com/v4/letter/c/85f322/32.png) [@Craigson](https://forums.balena.io/u/Craigson)\
**Post date:** [June 13, 2019, 5:14pm UTC](https://forums.balena.io/t/host-os-version-unkown/15290/1 "2019-06-13T17:14:40Z")

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I’m unable to connect to my Raspberry Pi 3 via the Balena Cloud. The device comes online initially (connects via Wifi) and provisions itself, but then I’m unable to access any of the containers, or the Host OS.

 ![35%20AM](https://global.discourse-cdn.com/balena/original/2X/a/aea22cfa81fd0a41a0b136d68b2cc0b6218b0333.png)

Has anyone else experienced this issue?

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**Author:** ![chrisys](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/chrisys/32/1731_2.png) [@chrisys](https://forums.balena.io/u/chrisys)\
**Post date:** [June 13, 2019, 5:32pm UTC](https://forums.balena.io/t/host-os-version-unkown/15290/2 "2019-06-13T17:32:03Z")

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Hey there @Craigson and welcome to the forums. We’ve been able to reproduce the same issue here too and so we’re currently investigating.

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**Author:** ![Craigson](https://avatars.discourse-cdn.com/v4/letter/c/85f322/32.png) [@Craigson](https://forums.balena.io/u/Craigson)\
**Post date:** [June 13, 2019, 5:50pm UTC](https://forums.balena.io/t/host-os-version-unkown/15290/4 "2019-06-13T17:50:01Z")

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Thanks @chrisys, good to know it’s not just me. I’ll keep my ear to the ground and hopefully a solution will present itself.

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**Author:** ![chrisys](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/chrisys/32/1731_2.png) [@chrisys](https://forums.balena.io/u/chrisys)\
**Post date:** [June 13, 2019, 6:23pm UTC](https://forums.balena.io/t/host-os-version-unkown/15290/5 "2019-06-13T18:23:05Z")

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@Craigson this issue very briefly was affecting newly deployed devices but should correct itself if you reboot the device. Additionally the system is now patched so it won’t happen again.

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**Author:** ![Craigson](https://avatars.discourse-cdn.com/v4/letter/c/85f322/32.png) [@Craigson](https://forums.balena.io/u/Craigson)\
**Post date:** [June 13, 2019, 7:31pm UTC](https://forums.balena.io/t/host-os-version-unkown/15290/7 "2019-06-13T19:31:03Z")

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@chrisys not sure if it’s related, but hitting the “reboot” button from the Balena dashboard doesn’t not reboot my physical device. It shows the device goes offline, but the device sitting next to me does not reboot.

I tried manually power cycling the device several times and the issue did not correct. I had to create a new app, and burn a new disk image to get the device online.

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**Author:** ![chrisys](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/chrisys/32/1731_2.png) [@chrisys](https://forums.balena.io/u/chrisys)\
**Post date:** [June 13, 2019, 7:34pm UTC](https://forums.balena.io/t/host-os-version-unkown/15290/8 "2019-06-13T19:34:47Z")

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That could be related, the `reboot` button should definitely do what it says on the tin! I’d be interested to know if the reboot was is working now you’ve flashed the device again.

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**Author:** ![Craigson](https://avatars.discourse-cdn.com/v4/letter/c/85f322/32.png) [@Craigson](https://forums.balena.io/u/Craigson)\
**Post date:** [June 13, 2019, 8:50pm UTC](https://forums.balena.io/t/host-os-version-unkown/15290/10 "2019-06-13T20:50:42Z")

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Yes, works as expected.