# first update times out

**URL:** <https://forums.balena.io/t/first-update-times-out/252131>\
**Category:** balenaOS\
**Tags:** jetson\
**Created:** [February 9, 2021, 4:19pm UTC](https://forums.balena.io/t/first-update-times-out/252131 "2021-02-09T16:19:59Z")\
**Posts on this page:** 12\
**Page:** 1

<div class="post-metadata">

**Author:** ![jap937](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@jap937](https://forums.balena.io/u/jap937)\
**Post date:** [February 9, 2021, 4:19pm UTC](https://forums.balena.io/t/first-update-times-out/252131/1 "2021-02-09T16:19:59Z")

</div>

hi,

I am currently attempting to push a first basic version of my application from the balena cloud to my jetson nano-sd. when reaching about 75% it seems to time out and restart. is it possible to increase the timeout?  
i tried adding RESIN\_SUPERVISOR\_HANDOVER\_TIMEOUT as device configuration, but no result

> 09.02.21 17:13:45 (+0100) Failed to download image '[registry2.balena-cloud.com/‘stuff’](http://registry2.balena-cloud.com/'stuff') due to ‘connect ECONNREFUSED /var/run/balena-engine.sock’

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<div class="post-metadata">

**Author:** ![dfunckt](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/dfunckt/32/56_2.png) [@dfunckt](https://forums.balena.io/u/dfunckt)\
**Post date:** [February 10, 2021, 11:18am UTC](https://forums.balena.io/t/first-update-times-out/252131/4 "2021-02-10T11:18:14Z")

</div>

That config var only has any effect with the “handover” update strategy, which is _not_ the default. It looks like balena-engine crashes on the device – what device is it? What OS version? Does it eventually succeed? Does rebooting help?

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<div class="post-metadata">

**Author:** ![jap937](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@jap937](https://forums.balena.io/u/jap937)\
**Post date:** [February 10, 2021, 2:04pm UTC](https://forums.balena.io/t/first-update-times-out/252131/6 "2021-02-10T14:04:45Z")

</div>

I am using a jetson nano with sd card. i tried rebooting and purging data, but now it remains somewhere between 0-45% with the same message.

the os is jetson-nano-2.67.3+rev2-dev-v12.3.0  
depoying locally also works fine

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<div class="post-metadata">

**Author:** ![alexgg](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@alexgg](https://forums.balena.io/u/alexgg)\
**Post date:** [February 10, 2021, 4:39pm UTC](https://forums.balena.io/t/first-update-times-out/252131/7 "2021-02-10T16:39:02Z")

</div>

Hi, could you paste the output from running `journalctl --no-pager -u balena`on the hostOS?

---

<div class="post-metadata">

**Author:** ![jap937](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@jap937](https://forums.balena.io/u/jap937)\
**Post date:** [February 11, 2021, 7:51am UTC](https://forums.balena.io/t/first-update-times-out/252131/9 "2021-02-11T07:51:18Z")

</div>

```
root@bdded57:~# journalctl --no-pager -u balena
-- Logs begin at Wed 2021-02-10 15:00:18 UTC, end at Thu 2021-02-11 07:48:55 UTC. --
Feb 10 15:00:25 bdded57 balenad[4044]: time="2021-02-10T15:00:25.885575915Z" level=info msg="Starting up"
Feb 10 15:00:25 bdded57 balenad[4044]: time="2021-02-10T15:00:25.885685084Z" level=warning msg="Running experimental build"
Feb 10 15:00:25 bdded57 balenad[4044]: time="2021-02-10T15:00:25.887586011Z" level=warning msg="[!] DON'T BIND ON ANY IP ADDRESS WITHOUT setting --tlsverify IF YOU DON'T KNOW WHAT YOU'RE DOING [!]"
Feb 10 15:00:25 bdded57 balenad[4044]: time="2021-02-10T15:00:25.904177309Z" level=info msg="libcontainerd: started new balena-engine-containerd process" pid=4086
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.094154982Z" level=info msg="starting containerd" revision= version=1.2.0+unknown
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.095049794Z" level=info msg="loading plugin \"io.containerd.content.v1.content\"..." type=io.containerd.content.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.095704131Z" level=info msg="loading plugin \"io.containerd.snapshotter.v1.aufs\"..." type=io.containerd.snapshotter.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.107762987Z" level=info msg="skip loading plugin \"io.containerd.snapshotter.v1.aufs\"..." error="modprobe aufs failed: \"modprobe: FATAL: Module aufs not found in directory /lib/modules/4.9.140-l4t-r32.4\\n\": exit status 1: skip plugin" type=io.containerd.snapshotter.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.107865228Z" level=info msg="loading plugin \"io.containerd.snapshotter.v1.native\"..." type=io.containerd.snapshotter.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.108701913Z" level=info msg="loading plugin \"io.containerd.snapshotter.v1.overlayfs\"..." type=io.containerd.snapshotter.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.109459221Z" level=info msg="loading plugin \"io.containerd.metadata.v1.bolt\"..." type=io.containerd.metadata.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.109549276Z" level=info msg="metadata content store policy set" policy=shared
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113042476Z" level=info msg="loading plugin \"io.containerd.differ.v1.walking\"..." type=io.containerd.differ.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113128051Z" level=info msg="loading plugin \"io.containerd.gc.v1.scheduler\"..." type=io.containerd.gc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113232585Z" level=info msg="loading plugin \"io.containerd.service.v1.containers-service\"..." type=io.containerd.service.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113286336Z" level=info msg="loading plugin \"io.containerd.service.v1.content-service\"..." type=io.containerd.service.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113335295Z" level=info msg="loading plugin \"io.containerd.service.v1.diff-service\"..." type=io.containerd.service.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113395661Z" level=info msg="loading plugin \"io.containerd.service.v1.images-service\"..." type=io.containerd.service.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113443371Z" level=info msg="loading plugin \"io.containerd.service.v1.leases-service\"..." type=io.containerd.service.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113490195Z" level=info msg="loading plugin \"io.containerd.service.v1.namespaces-service\"..." type=io.containerd.service.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113536810Z" level=info msg="loading plugin \"io.containerd.service.v1.snapshots-service\"..." type=io.containerd.service.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113583634Z" level=info msg="loading plugin \"io.containerd.runtime.v1.linux\"..." type=io.containerd.runtime.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.113862442Z" level=info msg="loading plugin \"io.containerd.runtime.v2.task\"..." type=io.containerd.runtime.v2
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.114086458Z" level=info msg="loading plugin \"io.containerd.monitor.v1.cgroups\"..." type=io.containerd.monitor.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.115536489Z" level=info msg="loading plugin \"io.containerd.service.v1.tasks-service\"..." type=io.containerd.service.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.115622376Z" level=info msg="loading plugin \"io.containerd.internal.v1.restart\"..." type=io.containerd.internal.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.115741858Z" level=info msg="loading plugin \"io.containerd.grpc.v1.containers\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.115795557Z" level=info msg="loading plugin \"io.containerd.grpc.v1.content\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.115843787Z" level=info msg="loading plugin \"io.containerd.grpc.v1.diff\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.115888945Z" level=info msg="loading plugin \"io.containerd.grpc.v1.events\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.115932279Z" level=info msg="loading plugin \"io.containerd.grpc.v1.healthcheck\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.115984988Z" level=info msg="loading plugin \"io.containerd.grpc.v1.images\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.116031760Z" level=info msg="loading plugin \"io.containerd.grpc.v1.leases\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.116074209Z" level=info msg="loading plugin \"io.containerd.grpc.v1.namespaces\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.116117283Z" level=info msg="loading plugin \"io.containerd.internal.v1.opt\"..." type=io.containerd.internal.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.116993135Z" level=warning msg="failed to load plugin io.containerd.internal.v1.opt" error="mkdir /opt/containerd: read-only file system"
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.117056158Z" level=info msg="loading plugin \"io.containerd.grpc.v1.snapshots\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.117117513Z" level=info msg="loading plugin \"io.containerd.grpc.v1.tasks\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.117167514Z" level=info msg="loading plugin \"io.containerd.grpc.v1.version\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.117212671Z" level=info msg="loading plugin \"io.containerd.grpc.v1.introspection\"..." type=io.containerd.grpc.v1
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.117646587Z" level=info msg=serving... address=/var/run/balena-engine/containerd/balena-engine-containerd-debug.sock
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.117812841Z" level=info msg=serving... address=/var/run/balena-engine/containerd/balena-engine-containerd.sock.ttrpc
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.117951489Z" level=info msg=serving... address=/var/run/balena-engine/containerd/balena-engine-containerd.sock
Feb 10 15:00:26 bdded57 balenad[4086]: time="2021-02-10T15:00:26.117994720Z" level=info msg="containerd successfully booted in 0.027910s"
Feb 10 15:00:28 bdded57 balenad[4044]: time="2021-02-10T15:00:28.952446000Z" level=error msg="refusing to remove empty link for layer 1cd83e2d7e606317194a5b26ae46a0017b8f8e5f7f750303de30f886e55d4081" storage-driver=overlay2
Feb 10 15:00:28 bdded57 balenad[4044]: time="2021-02-10T15:00:28.957437932Z" level=info msg="Pruned 2 unused graph driver layers"
Feb 10 15:00:29 bdded57 balenad[4044]: time="2021-02-10T15:00:29.142989520Z" level=warning msg="Your kernel does not support cgroup rt period"
Feb 10 15:00:29 bdded57 balenad[4044]: time="2021-02-10T15:00:29.143048896Z" level=warning msg="Your kernel does not support cgroup rt runtime"
Feb 10 15:00:29 bdded57 balenad[4044]: time="2021-02-10T15:00:29.143073896Z" level=warning msg="Your kernel does not support cgroup blkio weight"
Feb 10 15:00:29 bdded57 balenad[4044]: time="2021-02-10T15:00:29.143096970Z" level=warning msg="Your kernel does not support cgroup blkio weight_device"
Feb 10 15:00:29 bdded57 balenad[4044]: time="2021-02-10T15:00:29.143454217Z" level=info msg="Loading containers: start."
Feb 10 15:00:31 bdded57 balenad[4044]: time="2021-02-10T15:00:31.840887779Z" level=info msg="Removing stale sandbox 865d1372e0cd83abbb2619405c3b3a7af8ddbe9d6557b96d7339149e8077371f (d8f5543895ea4ee215c42c9eb887ce9542477714ffcc798979a3189baeff5892)"
Feb 10 15:00:31 bdded57 balenad[4044]: time="2021-02-10T15:00:31.879101839Z" level=warning msg="Error (Unable to complete atomic operation, key modified) deleting object [endpoint dba3bde3f88fbbb38aef46ded9bc1de16579408107f72d1baeb388cc6995b4fb 86afbd5f65f20cd70501e9c2bdefe0c2ff25c2d15ac85bc456e4173db1153128], retrying...."
Feb 10 15:00:34 bdded57 balenad[4086]: time="2021-02-10T15:00:34.465196885Z" level=info msg="shim balena-engine-containerd-shim started" address=/containerd-shim/ffd911136ef793fe494aa7dc967466596474bd76125719495fb3f0cfd018dee7.sock debug=false pid=4341
Feb 10 15:00:34 bdded57 balenad[4086]: time="2021-02-10T15:00:34.983052731Z" level=info msg="shim reaped" id=d8f5543895ea4ee215c42c9eb887ce9542477714ffcc798979a3189baeff5892
Feb 10 15:00:34 bdded57 balenad[4044]: time="2021-02-10T15:00:34.997218872Z" level=error msg="stream copy error: reading from a closed fifo"
Feb 10 15:00:34 bdded57 balenad[4044]: time="2021-02-10T15:00:34.998007848Z" level=error msg="stream copy error: reading from a closed fifo"
Feb 10 15:00:36 bdded57 balenad[4044]: time="2021-02-10T15:00:36.408398105Z" level=error msg="d8f5543895ea4ee215c42c9eb887ce9542477714ffcc798979a3189baeff5892 cleanup: failed to delete container from containerd: no such container"
Feb 10 15:00:36 bdded57 balenad[4044]: time="2021-02-10T15:00:36.408515608Z" level=error msg="Failed to start container d8f5543895ea4ee215c42c9eb887ce9542477714ffcc798979a3189baeff5892: OCI runtime create failed: container_linux.go:349: starting container process caused \"process_linux.go:449: container init caused \\\"rootfs_linux.go:58: mounting \\\\\\\"/var/log/supervisor-log\\\\\\\" to rootfs \\\\\\\"/var/lib/docker/overlay2/515eca391047203e8e6ba2d11c49e89e429c90f218f6ccf8915b21ace4dc55c3/merged\\\\\\\" at \\\\\\\"/var/log\\\\\\\" caused \\\\\\\"stat /var/log/supervisor-log: no such file or directory\\\\\\\"\\\"\": unknown"
Feb 10 15:00:36 bdded57 balenad[4044]: time="2021-02-10T15:00:36.408669778Z" level=info msg="Loading containers: done."
Feb 10 15:00:36 bdded57 balenad[4044]: time="2021-02-10T15:00:36.576839477Z" level=info msg="Docker daemon" commit=074a481789174b4b6fd2d706086e8ffceb72e924 graphdriver(s)=overlay2 version=19.03.13-dev
Feb 10 15:00:36 bdded57 balenad[4044]: time="2021-02-10T15:00:36.576993699Z" level=info msg="Daemon has completed initialization"
Feb 10 15:00:36 bdded57 balenad[4044]: time="2021-02-10T15:00:36.614871450Z" level=info msg="API listen on [::]:2375"
Feb 10 15:00:36 bdded57 balenad[4044]: time="2021-02-10T15:00:36.615127966Z" level=info msg="API listen on /var/run/balena.sock"
Feb 10 15:00:36 bdded57 balenad[4044]: time="2021-02-10T15:00:36.615205416Z" level=info msg="API listen on /run/balena-engine.sock"
Feb 10 15:00:36 bdded57 balenad[4044]: time="2021-02-10T15:00:36.615309324Z" level=info msg="API listen on /var/run/balena-engine.sock"
Feb 11 07:48:27 bdded57 balenad[4086]: time="2021-02-11T07:48:27.558336116Z" level=info msg="shim balena-engine-containerd-shim started" address=/containerd-shim/ffd911136ef793fe494aa7dc967466596474bd76125719495fb3f0cfd018dee7.sock debug=false pid=4534
Feb 11 07:48:27 bdded57 balenad[4086]: time="2021-02-11T07:48:27.608327151Z" level=info msg="shim balena-engine-containerd-shim started" address=/containerd-shim/e3ea837029ed6f73286e4375d4eae74179efae11f071c9b19eaa7887fac3f764.sock debug=false pid=4540
Feb 11 07:48:29 bdded57 balenad[4086]: time="2021-02-11T07:48:29.375734548Z" level=info msg="shim reaped" id=6845e344449966efe7c13c689f02499b1fe5033cc2eff261913798204b5766b8
Feb 11 07:48:29 bdded57 balenad[4044]: time="2021-02-11T07:48:29.384372548Z" level=info msg="ignoring event" module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Feb 11 07:48:34 bdded57 d8f5543895ea[4044]: [info] Supervisor v12.3.0 starting up...
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] Setting host to discoverable
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [warn] Invalid firewall mode: . Reverting to state: off
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] 🔥 Applying firewall mode: off
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [debug] Starting logging infrastructure
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [debug] Performing database cleanup for container log timestamps
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] Starting firewall
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] Previous engine snapshot was not stored. Skipping cleanup.
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [debug] Handling of local mode switch is completed
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: (node:1) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] API Binder bound to: https://api.balena-cloud.com/v6/
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [success] 🔥 Firewall mode applied
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [debug] Starting api binder
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [event] Event: Supervisor start {}
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [debug] Connectivity check enabled: true
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [debug] Starting periodic check for IP addresses
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] Reporting initial state, supervisor version and API info
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [debug] Skipping preloading
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] VPN connection is not active.
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] Waiting for connectivity...
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] Starting API server
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] Supervisor API successfully started on port 48484
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [info] Applying target state
Feb 11 07:48:36 bdded57 d8f5543895ea[4044]: [debug] Ensuring device is provisioned
Feb 11 07:48:37 bdded57 d8f5543895ea[4044]: [debug] Starting current state report
Feb 11 07:48:37 bdded57 d8f5543895ea[4044]: [debug] Starting target state poll
Feb 11 07:48:37 bdded57 d8f5543895ea[4044]: [debug] Spawning journald with: chroot /mnt/root journalctl -a --follow -o json _SYSTEMD_UNIT=balena.service
Feb 11 07:48:37 bdded57 d8f5543895ea[4044]: [error] LogBackend: server responded with status code: 404
Feb 11 07:48:37 bdded57 d8f5543895ea[4044]: [event] Event: Docker image download {"image":{"name":"registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437@sha256:5093b20662286f4cfd125a3cd3690d8b8fbc4995f9587d1d7c6e4623cb872d94","appId":1774169,"serviceId":835637,"serviceName":"main","imageId":3264933,"releaseId":1691920,"dependent":0,"dockerImageId":null}}
Feb 11 07:48:39 bdded57 balenad[4044]: time="2021-02-11T07:48:39.261881537Z" level=error msg="Not continuing with pull after error: errors:\ndenied: requested access to the resource is denied\nunauthorized: authentication required\n"
Feb 11 07:48:39 bdded57 balenad[4044]: time="2021-02-11T07:48:39.262333579Z" level=info msg="Ignoring extra error returned from registry: unauthorized: authentication required"
Feb 11 07:48:39 bdded57 d8f5543895ea[4044]: [event] Event: Image download error {"error":{"message":"(HTTP code 404) unexpected - pull access denied for registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437, repository does not exist or may require 'docker login': denied: requested access to the resource is denied ","stack":"Error: (HTTP code 404) unexpected - pull access denied for registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437, repository does not exist or may require 'docker login': denied: requested access to the resource is denied \n at /usr/src/app/dist/app.js:10:2302614\n at IncomingMessage.<anonymous> (/usr/src/app/dist/app.js:10:2302501)\n at IncomingMessage.emit (events.js:322:22)\n at endReadableNT (_stream_readable.js:1187:12)\n at processTicksAndRejections (internal/process/task_queues.js:84:21)"},"image":{"name":"registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437@sha256:5093b20662286f4cfd125a3cd3690d8b8fbc4995f9587d1d7c6e4623cb872d94","appId":1774169,"serviceId":835637,"serviceName":"main","imageId":3264933,"releaseId":1691920,"dependent":0,"dockerImageId":null}}
Feb 11 07:48:39 bdded57 d8f5543895ea[4044]: [error] Scheduling another update attempt in 1000ms due to failure: Error: Failed to apply state transition steps. Steps:["fetch"]
Feb 11 07:48:39 bdded57 d8f5543895ea[4044]: [error] at fn (/usr/src/app/dist/app.js:6:8488)
Feb 11 07:48:39 bdded57 d8f5543895ea[4044]: [error] Device state apply error Error: Failed to apply state transition steps. Steps:["fetch"]
Feb 11 07:48:39 bdded57 d8f5543895ea[4044]: [error] at fn (/usr/src/app/dist/app.js:6:8488)
Feb 11 07:48:41 bdded57 d8f5543895ea[4044]: [info] Applying target state
Feb 11 07:48:41 bdded57 d8f5543895ea[4044]: [event] Event: Docker image download {"image":{"name":"registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437@sha256:5093b20662286f4cfd125a3cd3690d8b8fbc4995f9587d1d7c6e4623cb872d94","appId":1774169,"serviceId":835637,"serviceName":"main","imageId":3264933,"releaseId":1691920,"dependent":0,"dockerImageId":null}}
Feb 11 07:48:46 bdded57 balenad[4044]: time="2021-02-11T07:48:46.274236755Z" level=error msg="Not continuing with pull after error: errors:\ndenied: requested access to the resource is denied\nunauthorized: authentication required\n"
Feb 11 07:48:46 bdded57 balenad[4044]: time="2021-02-11T07:48:46.274574627Z" level=info msg="Ignoring extra error returned from registry: unauthorized: authentication required"
Feb 11 07:48:46 bdded57 d8f5543895ea[4044]: [event] Event: Image download error {"error":{"message":"(HTTP code 404) unexpected - pull access denied for registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437, repository does not exist or may require 'docker login': denied: requested access to the resource is denied ","stack":"Error: (HTTP code 404) unexpected - pull access denied for registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437, repository does not exist or may require 'docker login': denied: requested access to the resource is denied \n at /usr/src/app/dist/app.js:10:2302614\n at IncomingMessage.<anonymous> (/usr/src/app/dist/app.js:10:2302501)\n at IncomingMessage.emit (events.js:322:22)\n at endReadableNT (_stream_readable.js:1187:12)\n at processTicksAndRejections (internal/process/task_queues.js:84:21)"},"image":{"name":"registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437@sha256:5093b20662286f4cfd125a3cd3690d8b8fbc4995f9587d1d7c6e4623cb872d94","appId":1774169,"serviceId":835637,"serviceName":"main","imageId":3264933,"releaseId":1691920,"dependent":0,"dockerImageId":null}}
Feb 11 07:48:46 bdded57 d8f5543895ea[4044]: [error] LogBackend: server responded with status code: 404
Feb 11 07:48:46 bdded57 d8f5543895ea[4044]: [error] Scheduling another update attempt in 2000ms due to failure: Error: Failed to apply state transition steps. Steps:["fetch"]
Feb 11 07:48:46 bdded57 d8f5543895ea[4044]: [error] at fn (/usr/src/app/dist/app.js:6:8488)
Feb 11 07:48:46 bdded57 d8f5543895ea[4044]: [error] Device state apply error Error: Failed to apply state transition steps. Steps:["fetch"]
Feb 11 07:48:46 bdded57 d8f5543895ea[4044]: [error] at fn (/usr/src/app/dist/app.js:6:8488)
Feb 11 07:48:48 bdded57 d8f5543895ea[4044]: [info] Applying target state
Feb 11 07:48:49 bdded57 d8f5543895ea[4044]: [event] Event: Docker image download {"image":{"name":"registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437@sha256:5093b20662286f4cfd125a3cd3690d8b8fbc4995f9587d1d7c6e4623cb872d94","appId":1774169,"serviceId":835637,"serviceName":"main","imageId":3264933,"releaseId":1691920,"dependent":0,"dockerImageId":null}}
Feb 11 07:48:49 bdded57 d8f5543895ea[4044]: [error] LogBackend: server responded with status code: 404
Feb 11 07:48:50 bdded57 balenad[4044]: time="2021-02-11T07:48:50.500466638Z" level=error msg="Not continuing with pull after error: errors:\ndenied: requested access to the resource is denied\nunauthorized: authentication required\n"
Feb 11 07:48:50 bdded57 balenad[4044]: time="2021-02-11T07:48:50.500896596Z" level=info msg="Ignoring extra error returned from registry: unauthorized: authentication required"
Feb 11 07:48:50 bdded57 d8f5543895ea[4044]: [event] Event: Image download error {"error":{"message":"(HTTP code 404) unexpected - pull access denied for registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437, repository does not exist or may require 'docker login': denied: requested access to the resource is denied ","stack":"Error: (HTTP code 404) unexpected - pull access denied for registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437, repository does not exist or may require 'docker login': denied: requested access to the resource is denied \n at /usr/src/app/dist/app.js:10:2302614\n at IncomingMessage.<anonymous> (/usr/src/app/dist/app.js:10:2302501)\n at IncomingMessage.emit (events.js:322:22)\n at endReadableNT (_stream_readable.js:1187:12)\n at processTicksAndRejections (internal/process/task_queues.js:84:21)"},"image":{"name":"registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437@sha256:5093b20662286f4cfd125a3cd3690d8b8fbc4995f9587d1d7c6e4623cb872d94","appId":1774169,"serviceId":835637,"serviceName":"main","imageId":3264933,"releaseId":1691920,"dependent":0,"dockerImageId":null}}
Feb 11 07:48:51 bdded57 d8f5543895ea[4044]: [error] Scheduling another update attempt in 4000ms due to failure: Error: Failed to apply state transition steps. Steps:["fetch"]
Feb 11 07:48:51 bdded57 d8f5543895ea[4044]: [error] at fn (/usr/src/app/dist/app.js:6:8488)
Feb 11 07:48:51 bdded57 d8f5543895ea[4044]: [error] Device state apply error Error: Failed to apply state transition steps. Steps:["fetch"]
Feb 11 07:48:51 bdded57 d8f5543895ea[4044]: [error] at fn (/usr/src/app/dist/app.js:6:8488)
Feb 11 07:48:54 bdded57 d8f5543895ea[4044]: [error] LogBackend: server responded with status code: 404
Feb 11 07:48:55 bdded57 d8f5543895ea[4044]: [info] Applying target state
Feb 11 07:48:55 bdded57 d8f5543895ea[4044]: [event] Event: Docker image download {"image":{"name":"registry2.balena-cloud.com/v2/03e5f274d5d6e177f40554788db09437@sha256:5093b20662286f4cfd125a3cd3690d8b8fbc4995f9587d1d7c6e4623cb872d94","appId":1774169,"serviceId":835637,"serviceName":"main","imageId":3264933,"releaseId":1691920,"dependent":0,"dockerImageId":null}}
```

---

<div class="post-metadata">

**Author:** ![jap937](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@jap937](https://forums.balena.io/u/jap937)\
**Post date:** [February 11, 2021, 11:56am UTC](https://forums.balena.io/t/first-update-times-out/252131/10 "2021-02-11T11:56:58Z")

</div>

I just flashed a new os on a different sd-card with a preloaded image, and it seems to work now.

---

<div class="post-metadata">

**Author:** ![dtischler](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/dtischler/32/2483_2.png) [@dtischler](https://forums.balena.io/u/dtischler)\
**Post date:** [February 13, 2021, 12:18am UTC](https://forums.balena.io/t/first-update-times-out/252131/11 "2021-02-13T00:18:43Z")

</div>

Hi Jasper, thanks for those logs. I will pass them over to the Engine maintainer to have a look at. In the meantime however, can you tell me how large this container that you are building is? I am curious to know it’s built size.

Additionally, how is this device connected? Are you using WiFi or Ethernet? Thanks!

---

<div class="post-metadata">

**Author:** ![jap937](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@jap937](https://forums.balena.io/u/jap937)\
**Post date:** [February 15, 2021, 10:57am UTC](https://forums.balena.io/t/first-update-times-out/252131/14 "2021-02-15T10:57:17Z")

</div>

the image size is around 1.8 Gb and the device was connected via ethernet

---

<div class="post-metadata">

**Author:** ![mbalamat](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mbalamat/32/1245_2.png) [@mbalamat](https://forums.balena.io/u/mbalamat)\
**Post date:** [February 15, 2021, 1:15pm UTC](https://forums.balena.io/t/first-update-times-out/252131/16 "2021-02-15T13:15:35Z")

</div>

Hello can you enable support access for this device and share with me in a PM the device UUID so I can take a quick look. By the logs it seems that the device can’t authenticate with the registry.

---

<div class="post-metadata">

**Author:** ![mbalamat](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mbalamat/32/1245_2.png) [@mbalamat](https://forums.balena.io/u/mbalamat)\
**Post date:** [February 15, 2021, 1:55pm UTC](https://forums.balena.io/t/first-update-times-out/252131/18 "2021-02-15T13:55:18Z")

</div>

Ping us when you do.

---

<div class="post-metadata">

**Author:** ![jap937](https://avatars.discourse-cdn.com/v4/letter/j/f04885/32.png) [@jap937](https://forums.balena.io/u/jap937)\
**Post date:** [February 15, 2021, 2:49pm UTC](https://forums.balena.io/t/first-update-times-out/252131/19 "2021-02-15T14:49:25Z")

</div>

as i mentioned, i re flashed the module on a different sd, and it works fine now. the jetson devkits seem to be acting up sometimes in different ways, but switching to production modules have shown no issues so far.

---

<div class="post-metadata">

**Author:** ![gelbal](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/gelbal/32/1109_2.png) [@gelbal](https://forums.balena.io/u/gelbal)\
**Post date:** [February 15, 2021, 4:37pm UTC](https://forums.balena.io/t/first-update-times-out/252131/20 "2021-02-15T16:37:19Z")

</div>

Good to hear that it works fine now. It’s hard to tell but judging from the logs, a connection hiccup might have caused this. Let us know if you experience this issue again and we could help out debugging it.  
Cheers…