# Failed to download image.. 500.. i/o timeout

**URL:** <https://forums.balena.io/t/failed-to-download-image-500-i-o-timeout/350131>\
**Category:** Product support\
**Created:** [November 16, 2021, 12:24am UTC](https://forums.balena.io/t/failed-to-download-image-500-i-o-timeout/350131 "2021-11-16T00:24:19Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![builder555](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@builder555](https://forums.balena.io/u/builder555)\
**Post date:** [December 21, 2021, 5:32pm UTC](https://forums.balena.io/t/failed-to-download-image-500-i-o-timeout/350131/2 "2021-12-21T17:32:15Z")

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Hello,

It seems like it could be a networking problem, I don’t think downloading one service at a time will resolve the issue.

Can you please paste the output of `curl -v https://registry2.balena-cloud.com` here?

In the mean time, please take a look at this thread as well: [NUC cannot download my app](https://forums.balena.io/t/nuc-cannot-download-my-app/2124)

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