Failed to determine device type

Product support
1

Hello,

Balena newbie here. I apologize if this is the wrong forum.

I’m trying to install balena on a new device: Azulle Byte4 Celeron N4020 with LTE. I have it plugged into ethernet for setup.

After startup it connects to our fleet and I can see the logs, but it hangs at the Balena splash screen. It’s hanging on device detection:

main  ==== DEVICE DETECT 09/02/22 17:20:46 =====
 main  Device Type:  none
 main  Network Device Group:  none
 main  ERROR: Failed to determine device type. Exiting.
 main  active
 main  Detect board name: exec [ grep -s  /sys/class/dmi/id/[pbs]* | grep -s board_name | sed -e 's#.*:\(\)#\1#' ]
 main  Board Name:  Rev PB01-GML-V30
 main  Board Vendor:  Azulle
 main  CPU Name:  Dual Core model: Intel Celeron N4020
 main  CPU Model Name:  Intel(R) Celeron(R) N4020 CPU @ 1.10GHz
 main  CPU Architecture:  x86_64
 main  CPU Vendor:  GenuineIntel
 main  CPU Family:  6
 main  CPU Model:  122
 main  ==== DEVICE DETECT 09/02/22 17:20:49 =====
 main  Device Type:  none
 main  Network Device Group:  none
 main  ERROR: Failed to determine device type. Exiting.

Any idea what I can try here?

Thank you!
Joe