# Etcher v1.5.33 can't find usb drive in windows 7

**URL:** <https://forums.balena.io/t/etcher-v1-5-33-cant-find-usb-drive-in-windows-7/7309>\
**Category:** balenaEtcher\
**Tags:** support\
**Created:** [May 3, 2019, 4:42pm UTC](https://forums.balena.io/t/etcher-v1-5-33-cant-find-usb-drive-in-windows-7/7309 "2019-05-03T16:42:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ianken51](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/ianken51/32/1869_2.png) [@ianken51](https://forums.balena.io/u/ianken51)\
**Post date:** [May 3, 2019, 4:42pm UTC](https://forums.balena.io/t/etcher-v1-5-33-cant-find-usb-drive-in-windows-7/7309/1 "2019-05-03T16:42:14Z")

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I have been using [Resin.IO](http://Resin.IO) Etcher 1.3.1 without any issues and like it very much. However, I recently installed Balena Etcher v1.5.33 and tried to flash a Linux image to a usb thumb drive and received the message that Etcher could not locate a portable USB drive.

So I proceeded to flash Linux using [Resin.IO](http://Resin.IO) Etcher v1.3.1 and it worked perfectly.

Only after this does v1.5.33 now see my portable USB drive. Is there some kind of issue with Windows 7?

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**Author:** ![imrehg](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/imrehg/32/36_2.png) [@imrehg](https://forums.balena.io/u/imrehg)\
**Post date:** [May 3, 2019, 5:00pm UTC](https://forums.balena.io/t/etcher-v1-5-33-cant-find-usb-drive-in-windows-7/7309/3 "2019-05-03T17:00:28Z")

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That’s very strange. Thanks for the report! Now etcher is able to discover your USB drive reliably? If it again cannot see the drive, can you try to check in the debug console if there’s any error? You can bring up the debug console with pressing Ctrl+Shift+I

I’ve also opened an issue on the Etcher issue tracker, feel free to add any details there if you have!

> <https://github.com/balena-io/etcher/issues/2763>

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**Author:** ![ianken51](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/ianken51/32/1869_2.png) [@ianken51](https://forums.balena.io/u/ianken51)\
**Post date:** [May 9, 2019, 2:09am UTC](https://forums.balena.io/t/etcher-v1-5-33-cant-find-usb-drive-in-windows-7/7309/5 "2019-05-09T02:09:01Z")

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Sorry to take so long to respond. Family commitments.

```
  Oddly enough it did the same thing today when I had just inserted

```

a USB stick into my PC. It showed as O: drive in Windows 7 File  
Manager, but not in Etcher v1.5.33. However, I had just  
re-installed a USB WiFi dongle and this may have caused some  
issues on my machine.

```
  I restarted to computer to finalize the WiFi installation and

```

this time Etcher located it and flashed Manjaro Linux with no  
issues.

```
  I can only assume that the problem was "user error" because I had

```

been trying to correct a WiFi connection issue I was having. I  
think Windows could not locate the dongle (USB) and this may be  
the cause.

```
  This is good news for me as I am an inveterate software tinkerer

```

(a retired IT professional) and really like Etcher. I also run a  
few Raspberry Pi and ASUS Tinker-board computers, so Etcher is my  
go to tool of choice.

```
  Thanks for your assistance and quick response. I'm currently

```

installing a fresh Windows 10 boot-able drive so Etcher has been  
useful once again.

So far things seem to be functioning as the should.

Cheers. Ian

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**Author:** ![dfunckt](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/dfunckt/32/56_2.png) [@dfunckt](https://forums.balena.io/u/dfunckt)\
**Post date:** [May 9, 2019, 10:18am UTC](https://forums.balena.io/t/etcher-v1-5-33-cant-find-usb-drive-in-windows-7/7309/6 "2019-05-09T10:18:17Z")

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Great, glad it works for you. Thanks for the update.