# Device Status Online (Heartbeat only)

**URL:** <https://forums.balena.io/t/device-status-online-heartbeat-only/362389>\
**Category:** Product support\
**Tags:** network, raspberrypi4\
**Created:** [September 14, 2022, 5:49pm UTC](https://forums.balena.io/t/device-status-online-heartbeat-only/362389 "2022-09-14T17:49:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Moneim](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@Moneim](https://forums.balena.io/u/Moneim)\
**Post date:** [September 14, 2022, 5:49pm UTC](https://forums.balena.io/t/device-status-online-heartbeat-only/362389/1 "2022-09-14T17:49:09Z")

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Hi!

My device shows a status Online (Heartbeat only), I already made sure the ports 443, 123, and 53 are open, also verified by running lsof -i:443 after SSH into the device, here is the output I got

COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME  
node 3589 root 23u IPv4 24914 0t0 TCP a5ad506:52460-\>[ec2-54-85-4-194.compute-1.amazonaws.com](http://ec2-54-85-4-194.compute-1.amazonaws.com):https (ESTABLISHED)

I am wondering if there are any country limitations set on Balena VPN server, I am connecting from Egypt.

Thanks!

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<div class="post-metadata">

**Author:** ![wolvi-lataniere](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/wolvi-lataniere/32/8352_2.png) [@wolvi-lataniere](https://forums.balena.io/u/wolvi-lataniere)\
**Post date:** [September 15, 2022, 10:13am UTC](https://forums.balena.io/t/device-status-online-heartbeat-only/362389/2 "2022-09-15T10:13:18Z")

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Hi Moneim,

I am not aware of any geo-restrictions on balenaCloud.

The issue is most probably due to local network setup or router/firewall filtering.

A few questions:

- What hardware are you running balenaOS on?
- What version of the OS and supervisor are you running?
- When SSH into your device, can you check the network?
  - What are its IP addresses ? check with `ip a`
  - Is an IPv6 route configured? There can be troubles if a default route is setup by the router and no proper forwarding is done as IPv6 will be preferred over IPv4 (check with `route -A inet6` if a default route is present)
  - You can try to `ping` and `ping6`some public domains to check what passes or not.

From these information we will be able to understand a bit more what’s appending,

Aurélien