# Device not downloading app

**URL:** <https://forums.balena.io/t/device-not-downloading-app/1223>\
**Category:** Product support\
**Created:** [June 13, 2017, 3:28pm UTC](https://forums.balena.io/t/device-not-downloading-app/1223 "2017-06-13T15:28:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![diegosucaria](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/diegosucaria/32/283_2.png) [@diegosucaria](https://forums.balena.io/u/diegosucaria)\
**Post date:** [June 13, 2017, 3:28pm UTC](https://forums.balena.io/t/device-not-downloading-app/1223/1 "2017-06-13T15:28:07Z")

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Hello!

[https://dashboard.resin.io/apps/390267/devices/599702/summary](https://dashboard.resin.io/apps/390267/devices/599702/summary)

This device is not downloading the app. disabled deltas but no luck either.

it seems it goes offline for a couple of seconds, it’s a dev device I have right here in my desk and the internet connection is stable.

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**Author:** ![floion](https://avatars.discourse-cdn.com/v4/letter/f/45deac/32.png) [@floion](https://forums.balena.io/u/floion)\
**Post date:** [June 13, 2017, 3:30pm UTC](https://forums.balena.io/t/device-not-downloading-app/1223/3 "2017-06-13T15:30:13Z")

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Hi. Can you disable deltas, let the device download the update and then re-enable delta updates please?

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**Author:** ![diegosucaria](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/diegosucaria/32/283_2.png) [@diegosucaria](https://forums.balena.io/u/diegosucaria)\
**Post date:** [June 13, 2017, 4:27pm UTC](https://forums.balena.io/t/device-not-downloading-app/1223/4 "2017-06-13T16:27:32Z")

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yes, I did that, but it is still failing…

and with different status:

- due to ‘read ECONNRESET’
- net/http: TLS handshake timeout’
- read: connection reset by peer’

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**Author:** ![lucianbuzzo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/lucianbuzzo/32/615_2.png) [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo)\
**Post date:** [June 13, 2017, 5:31pm UTC](https://forums.balena.io/t/device-not-downloading-app/1223/5 "2017-06-13T17:31:42Z")

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Hi, the error you were seeing was most likely caused by a patchy network connection.  
Deltas can be re-enabled, the incident affecting them has now been resolved.  
I can see that the device has now downloaded the application after a few failed attempts.  
Please let us know if you continue to have problems with this device.