# Device is offline all the time **URL:** \ **Category:** Product support\ **Tags:** raspberrypi3, network\ **Created:** [May 8, 2018, 9:57am UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101 "2018-05-08T09:57:12Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 8, 2018, 9:57am UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/1 "2018-05-08T09:57:12Z")
Dears, I run resin on Raspberry Pi 3 but the device is offline all the time as shown : [https://imgur.com/7ehEbgy](https://imgur.com/7ehEbgy) I logged in into the host and run : root@:~# journalctl -a -u openvpn-resin – Logs begin at Wed 2018-02-28 06:08:21 UTC, end at Tue 2018-05-08 09:55:11 UTC. – – No entries – Any help to get the pi connect to resin network? BTW I am from Egypt Thanks ---
**Author:** ![lucianbuzzo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/lucianbuzzo/32/615_2.png) [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo)\ **Post date:** [May 8, 2018, 11:23am UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/4 "2018-05-08T11:23:58Z")
Hi @m.nabil Did you access the host using the dashboard? ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 8, 2018, 11:56am UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/5 "2018-05-08T11:56:28Z")
Hi @lucianbuzzo Thanks for your reply, I access the host using resin cli, by the following command : sudo resin local ssh 192.168.1.167 -s Thanks ---
**Author:** ![lucianbuzzo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/lucianbuzzo/32/615_2.png) [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo)\ **Post date:** [May 8, 2018, 11:59am UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/6 "2018-05-08T11:59:16Z")
Hi @m.nabil can you send me a link to the device summary page and enable support access for the device? ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 8, 2018, 1:24pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/7 "2018-05-08T13:24:30Z")
Hi @lucianbuzzo Sure, here you are : [https://dashboard.resin.io/devices/a7b6c214e66bdb4e7e605d21e6fe9dff/summary](https://dashboard.resin.io/devices/a7b6c214e66bdb4e7e605d21e6fe9dff/summary) and I enabled the support access. Thanks in advance ---
**Author:** ![lucianbuzzo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/lucianbuzzo/32/615_2.png) [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo)\ **Post date:** [May 8, 2018, 1:40pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/8 "2018-05-08T13:40:03Z")
Is the device connected by ethernet or over Wifi? ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 8, 2018, 1:43pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/9 "2018-05-08T13:43:23Z")
the device is connected via ethernet ---
**Author:** ![lucianbuzzo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/lucianbuzzo/32/615_2.png) [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo)\ **Post date:** [May 8, 2018, 1:48pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/10 "2018-05-08T13:48:01Z")
Can you run the following commands from a device connected to the same network as the device and post the output here? ```auto curl https://api.resin.io/ping ``` and ```auto nmap -p 443 api.resin.io ``` ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 8, 2018, 2:01pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/11 "2018-05-08T14:01:50Z")
Hi @lucianbuzzo Thanks for your fast reply, here are the outputs of the commands from a device connected to the same network : > λ curl [https://api.resin.io/ping](https://api.resin.io/ping) > > OK > λ nmap -p 443 [api.resin.io](http://api.resin.io) > Starting Nmap 7.70 (\*\*\*\* ) at 2018-05-08 15:54 Egypt Standard Time > Nmap scan report for \*\*\*\*\* (34.202.104.136) > Host is up (0.15s latency). > Other addresses for \*\*\*\*\*\* (not scanned): 52.86.191.185 > rDNS record for 34.202.104.136: \*\*\*\*\*\*\*\*\* > > PORT STATE SERVICE > 443/tcp open https > > Nmap done: 1 IP address (1 host up) scanned in 11.30 seconds I replaced the urls with \* as forum lime me to post only 2 links in a single post Thanks in advance ---
**Author:** ![lucianbuzzo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/lucianbuzzo/32/615_2.png) [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo)\ **Post date:** [May 8, 2018, 2:23pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/12 "2018-05-08T14:23:35Z")
Can you log in to the Host OS and run the following command then post the output? ```auto journalctl -u resin-supervisor ``` ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 8, 2018, 2:57pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/13 "2018-05-08T14:57:54Z")
Hi [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo) > journalctl -u resin-supervisor here is the output : ```auto root@a7b6c21:~# journalctl -u resin-supervisor -- Logs begin at Wed 2018-02-28 06:08:21 UTC, end at Tue 2018-05-08 16:31:42 UTC. -- May 05 08:10:13 a7b6c21 systemd[1]: Starting Resin supervisor... May 05 08:10:13 a7b6c21 balena[993]: Error response from daemon: No such container: resin_supervisor May 05 08:10:13 a7b6c21 systemd[1]: Started Resin supervisor. May 05 08:10:13 a7b6c21 healthdog[1009]: Error: No such object: resin_supervisor May 05 08:10:13 a7b6c21 healthdog[1009]: Error: No such object: resin_supervisor May 05 08:10:14 a7b6c21 healthdog[1009]: Error response from daemon: No such container: resin_supervisor May 05 08:10:22 a7b6c21 healthdog[1009]: [2018-05-05T08:10:22.881Z] Event: Supervisor start {} May 05 08:10:22 a7b6c21 healthdog[1009]: [2018-05-05T08:10:22.964Z] Starting native logger May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.386Z] Connectivity check enabled: true May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.395Z] Starting periodic check for IP addresses May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.411Z] Reporting initial state, supervisor version and API info May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.423Z] Event: Loading preloaded apps failed {"error":{"message":""}} May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.430Z] Starting API server May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.466Z] Ensuring device is provisioned May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.476Z] Event: Device bootstrap {} May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.495Z] New device detected. Provisioning... May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.515Z] Applying target state May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.692Z] Internet Connectivity: OK May 05 08:10:24 a7b6c21 healthdog[1009]: [2018-05-05T08:10:24.171Z] Creating supervisor0 network May 05 08:10:24 a7b6c21 healthdog[1009]: [2018-05-05T08:10:24.661Z] Event: Device bootstrap success {} May 05 08:10:24 a7b6c21 healthdog[1009]: [2018-05-05T08:10:24.685Z] Reporting initial configuration May 05 08:10:25 a7b6c21 healthdog[1009]: [2018-05-05T08:10:25.334Z] Finished applying target state May 05 08:10:25 a7b6c21 healthdog[1009]: [2018-05-05T08:10:25.337Z] Apply success! May 05 08:10:30 a7b6c21 healthdog[1009]: [2018-05-05T08:10:30.589Z] Starting current state report May 05 08:10:30 a7b6c21 healthdog[1009]: [2018-05-05T08:10:30.608Z] Starting target state poll May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.693Z] Applying target state May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.903Z] Event: Apply config change in progress {} May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.964Z] Event: Apply config change success {} May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.969Z] Stopping native logger May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.971Z] Starting pubnub logger May 05 08:10:32 a7b6c21 healthdog[1009]: [2018-05-05T08:10:32.386Z] Event: Network creation {} May 05 08:10:33 a7b6c21 healthdog[1009]: [2018-05-05T08:10:33.310Z] Finished applying target state May 05 08:10:33 a7b6c21 healthdog[1009]: [2018-05-05T08:10:33.315Z] Apply success! May 08 15:34:57 a7b6c21 healthdog[1009]: [2018-05-08T15:34:57.728Z] Waiting for connectivity... May 08 15:35:07 a7b6c21 healthdog[1009]: [2018-05-08T15:35:07.899Z] Internet Connectivity: OK May 08 16:02:14 a7b6c21 healthdog[1009]: [2018-05-08T16:02:14.558Z] Waiting for connectivity... May 08 16:02:24 a7b6c21 healthdog[1009]: [2018-05-08T16:02:24.776Z] Internet Connectivity: OK ``` Thanks ---
**Author:** ![lucianbuzzo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/lucianbuzzo/32/615_2.png) [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo)\ **Post date:** [May 9, 2018, 11:53am UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/14 "2018-05-09T11:53:52Z")
The supervisor logs look healthy and normal. Can you run `curl https://api.resin.io/ping` from inside the device? ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 9, 2018, 11:58am UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/15 "2018-05-09T11:58:45Z")
> curl [https://api.resin.io/ping](https://api.resin.io/ping) Hi [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo) here is the output from the device : ```auto root@a7b6c21:~# curl https://api.resin.io/ping OK ``` ---
**Author:** ![lucianbuzzo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/lucianbuzzo/32/615_2.png) [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo)\ **Post date:** [May 9, 2018, 12:19pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/16 "2018-05-09T12:19:21Z")
I think we can rule out issues with the network the device is connected to. Can you try restarting the openvpn service and the supervisor? ```auto systemctl restart openvpn-resin && systemctl restart resin-supervisor ``` ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 9, 2018, 12:31pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/17 "2018-05-09T12:31:09Z")
Hi @lucianbuzzo here is the output : ```auto root@a7b6c21:~# systemctl restart openvpn-resin && systemctl restart resin-supervisor root@a7b6c21:~# journalctl -u resin-supervisor -- Logs begin at Sat 2018-05-05 08:10:02 UTC, end at Wed 2018-05-09 12:28:07 UTC. -- May 05 08:10:13 a7b6c21 systemd[1]: Starting Resin supervisor... May 05 08:10:13 a7b6c21 balena[993]: Error response from daemon: No such container: resin_supervisor May 05 08:10:13 a7b6c21 systemd[1]: Started Resin supervisor. May 05 08:10:13 a7b6c21 healthdog[1009]: Error: No such object: resin_supervisor May 05 08:10:13 a7b6c21 healthdog[1009]: Error: No such object: resin_supervisor May 05 08:10:14 a7b6c21 healthdog[1009]: Error response from daemon: No such container: resin_supervisor May 05 08:10:22 a7b6c21 healthdog[1009]: [2018-05-05T08:10:22.881Z] Event: Supervisor start {} May 05 08:10:22 a7b6c21 healthdog[1009]: [2018-05-05T08:10:22.964Z] Starting native logger May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.386Z] Connectivity check enabled: true May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.395Z] Starting periodic check for IP addresses May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.411Z] Reporting initial state, supervisor version and API info May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.423Z] Event: Loading preloaded apps failed {"error":{"message":""}} May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.430Z] Starting API server May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.466Z] Ensuring device is provisioned May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.476Z] Event: Device bootstrap {} May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.495Z] New device detected. Provisioning... May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.515Z] Applying target state May 05 08:10:23 a7b6c21 healthdog[1009]: [2018-05-05T08:10:23.692Z] Internet Connectivity: OK May 05 08:10:24 a7b6c21 healthdog[1009]: [2018-05-05T08:10:24.171Z] Creating supervisor0 network May 05 08:10:24 a7b6c21 healthdog[1009]: [2018-05-05T08:10:24.661Z] Event: Device bootstrap success {} May 05 08:10:24 a7b6c21 healthdog[1009]: [2018-05-05T08:10:24.685Z] Reporting initial configuration May 05 08:10:25 a7b6c21 healthdog[1009]: [2018-05-05T08:10:25.334Z] Finished applying target state May 05 08:10:25 a7b6c21 healthdog[1009]: [2018-05-05T08:10:25.337Z] Apply success! May 05 08:10:30 a7b6c21 healthdog[1009]: [2018-05-05T08:10:30.589Z] Starting current state report May 05 08:10:30 a7b6c21 healthdog[1009]: [2018-05-05T08:10:30.608Z] Starting target state poll May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.693Z] Applying target state May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.903Z] Event: Apply config change in progress {} May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.964Z] Event: Apply config change success {} May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.969Z] Stopping native logger May 05 08:10:31 a7b6c21 healthdog[1009]: [2018-05-05T08:10:31.971Z] Starting pubnub logger May 05 08:10:32 a7b6c21 healthdog[1009]: [2018-05-05T08:10:32.386Z] Event: Network creation {} May 05 08:10:33 a7b6c21 healthdog[1009]: [2018-05-05T08:10:33.310Z] Finished applying target state May 05 08:10:33 a7b6c21 healthdog[1009]: [2018-05-05T08:10:33.315Z] Apply success! May 08 15:34:57 a7b6c21 healthdog[1009]: [2018-05-08T15:34:57.728Z] Waiting for connectivity... May 08 15:35:07 a7b6c21 healthdog[1009]: [2018-05-08T15:35:07.899Z] Internet Connectivity: OK May 08 16:02:14 a7b6c21 healthdog[1009]: [2018-05-08T16:02:14.558Z] Waiting for connectivity... May 08 16:02:24 a7b6c21 healthdog[1009]: [2018-05-08T16:02:24.776Z] Internet Connectivity: OK May 08 17:19:51 a7b6c21 healthdog[1009]: [2018-05-08T17:19:51.624Z] Waiting for connectivity... May 08 17:20:01 a7b6c21 healthdog[1009]: [2018-05-08T17:20:01.788Z] Internet Connectivity: OK May 08 23:46:09 a7b6c21 healthdog[1009]: [2018-05-08T23:46:09.028Z] Waiting for connectivity... May 08 23:46:19 a7b6c21 healthdog[1009]: [2018-05-08T23:46:19.186Z] Internet Connectivity: OK May 09 01:41:20 a7b6c21 healthdog[1009]: [2018-05-09T01:41:20.269Z] Waiting for connectivity... May 09 01:41:30 a7b6c21 healthdog[1009]: [2018-05-09T01:41:30.555Z] Internet Connectivity: OK May 09 07:26:18 a7b6c21 healthdog[1009]: [2018-05-09T07:26:18.106Z] Waiting for connectivity... May 09 07:26:28 a7b6c21 healthdog[1009]: [2018-05-09T07:26:28.271Z] Internet Connectivity: OK May 09 12:20:25 a7b6c21 systemd[1]: Stopping Resin supervisor... May 09 12:20:36 a7b6c21 balena[1144]: resin_supervisor May 09 12:20:36 a7b6c21 systemd[1]: resin-supervisor.service: Main process exited, code=exited, status=137/n/a May 09 12:20:36 a7b6c21 systemd[1]: Stopped Resin supervisor. May 09 12:20:36 a7b6c21 systemd[1]: resin-supervisor.service: Unit entered failed state. May 09 12:20:36 a7b6c21 systemd[1]: resin-supervisor.service: Failed with result 'exit-code'. May 09 12:20:36 a7b6c21 systemd[1]: Starting Resin supervisor... May 09 12:20:36 a7b6c21 balena[1191]: resin_supervisor May 09 12:20:36 a7b6c21 systemd[1]: Started Resin supervisor. May 09 12:20:42 a7b6c21 healthdog[1199]: [2018-05-09T12:20:42.963Z] Event: Supervisor start {} May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.017Z] Starting pubnub logger May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.276Z] Connectivity check enabled: true May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.286Z] Starting periodic check for IP addresses May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.300Z] Reporting initial state, supervisor version and API info May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.305Z] Starting API server May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.343Z] Ensuring device is provisioned May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.360Z] Applying target state May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.381Z] VPN status path exists. May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.459Z] Starting current state report May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.471Z] Starting target state poll May 09 12:20:43 a7b6c21 healthdog[1199]: [2018-05-09T12:20:43.569Z] Internet Connectivity: OK May 09 12:20:44 a7b6c21 healthdog[1199]: [2018-05-09T12:20:44.133Z] Finished applying target state May 09 12:20:44 a7b6c21 healthdog[1199]: [2018-05-09T12:20:44.135Z] Apply success! May 09 12:20:45 a7b6c21 healthdog[1199]: [2018-05-09T12:20:45.896Z] Applying target state May 09 12:20:46 a7b6c21 healthdog[1199]: [2018-05-09T12:20:46.173Z] Finished applying target state May 09 12:20:46 a7b6c21 healthdog[1199]: [2018-05-09T12:20:46.176Z] Apply success! May 09 12:20:52 a7b6c21 systemd[1]: Stopping Resin supervisor... May 09 12:21:03 a7b6c21 balena[1364]: resin_supervisor May 09 12:21:03 a7b6c21 systemd[1]: Stopped Resin supervisor. May 09 12:21:03 a7b6c21 systemd[1]: Starting Resin supervisor... May 09 12:21:03 a7b6c21 balena[1394]: resin_supervisor May 09 12:21:03 a7b6c21 systemd[1]: Started Resin supervisor. May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.144Z] Event: Supervisor start {} May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.194Z] Starting pubnub logger May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.464Z] Connectivity check enabled: true May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.473Z] Starting periodic check for IP addresses May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.489Z] Reporting initial state, supervisor version and API info May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.493Z] Starting API server May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.536Z] Ensuring device is provisioned May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.553Z] Applying target state May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.586Z] VPN status path exists. May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.664Z] Starting current state report May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.678Z] Starting target state poll May 09 12:21:10 a7b6c21 healthdog[1401]: [2018-05-09T12:21:10.771Z] Internet Connectivity: OK May 09 12:21:11 a7b6c21 healthdog[1401]: [2018-05-09T12:21:11.363Z] Finished applying target state May 09 12:21:11 a7b6c21 healthdog[1401]: [2018-05-09T12:21:11.365Z] Apply success! May 09 12:21:11 a7b6c21 healthdog[1401]: [2018-05-09T12:21:11.950Z] Applying target state May 09 12:21:12 a7b6c21 healthdog[1401]: [2018-05-09T12:21:12.287Z] Finished applying target state May 09 12:21:12 a7b6c21 healthdog[1401]: [2018-05-09T12:21:12.288Z] Apply success! May 09 12:24:53 a7b6c21 systemd[1]: Stopping Resin supervisor... May 09 12:25:04 a7b6c21 balena[1801]: resin_supervisor May 09 12:25:04 a7b6c21 systemd[1]: resin-supervisor.service: Main process exited, code=exited, status=137/n/a May 09 12:25:04 a7b6c21 systemd[1]: Stopped Resin supervisor. May 09 12:25:04 a7b6c21 systemd[1]: resin-supervisor.service: Unit entered failed state. May 09 12:25:04 a7b6c21 systemd[1]: resin-supervisor.service: Failed with result 'exit-code'. May 09 12:25:04 a7b6c21 systemd[1]: Starting Resin supervisor... May 09 12:25:04 a7b6c21 balena[1830]: resin_supervisor May 09 12:25:04 a7b6c21 systemd[1]: Started Resin supervisor. May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.433Z] Event: Supervisor start {} May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.482Z] Starting pubnub logger May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.740Z] Connectivity check enabled: true May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.749Z] Starting periodic check for IP addresses May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.768Z] Reporting initial state, supervisor version and API info May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.773Z] Starting API server May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.814Z] Ensuring device is provisioned May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.827Z] Applying target state May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.846Z] VPN status path exists. May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.923Z] Starting current state report May 09 12:25:11 a7b6c21 healthdog[1839]: [2018-05-09T12:25:11.938Z] Starting target state poll May 09 12:25:12 a7b6c21 healthdog[1839]: [2018-05-09T12:25:12.607Z] Finished applying target state May 09 12:25:12 a7b6c21 healthdog[1839]: [2018-05-09T12:25:12.609Z] Apply success! May 09 12:25:13 a7b6c21 healthdog[1839]: [2018-05-09T12:25:13.005Z] Internet Connectivity: OK May 09 12:25:14 a7b6c21 healthdog[1839]: [2018-05-09T12:25:14.351Z] Applying target state May 09 12:25:14 a7b6c21 healthdog[1839]: [2018-05-09T12:25:14.688Z] Finished applying target state May 09 12:25:14 a7b6c21 healthdog[1839]: [2018-05-09T12:25:14.689Z] Apply success! root@a7b6c21:~# journalctl -u openvpn-resin -- Logs begin at Sat 2018-05-05 08:10:02 UTC, end at Wed 2018-05-09 12:30:26 UTC. -- -- No entries -- root@a7b6c21:~# ``` ---
**Author:** ![lucianbuzzo](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/lucianbuzzo/32/615_2.png) [@lucianbuzzo](https://forums.balena.io/u/lucianbuzzo)\ **Post date:** [May 9, 2018, 2:27pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/22 "2018-05-09T14:27:22Z")
Ok, it appears that the device is able to report its initial state. Can you post the output of `dmesg` perhaps we can find more debugging information there. ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 9, 2018, 3:09pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/23 "2018-05-09T15:09:37Z")
hi @lucianbuzzo here is the outpout of ` dmesg ` : [https://pastebin.com/rtwVip0b](https://pastebin.com/rtwVip0b) Thanks ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 10, 2018, 1:47pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/26 "2018-05-10T13:47:40Z")
surprisingly, the device went online for almost 16 hours and then goes to offline again! ---
**Author:** ![zvin](https://avatars.discourse-cdn.com/v4/letter/z/a5b964/32.png) [@zvin](https://forums.balena.io/u/zvin)\ **Post date:** [May 11, 2018, 4:12pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/28 "2018-05-11T16:12:45Z")
Hello @m.nabil Could you please paste the `openvpn-resin` logs here? ---
**Author:** ![m.nabil](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@m.nabil](https://forums.balena.io/u/m.nabil)\ **Post date:** [May 13, 2018, 2:38pm UTC](https://forums.balena.io/t/device-is-offline-all-the-time/3101/29 "2018-05-13T14:38:20Z")
Hi @zvin I ran the following command : ```auto root@a7b6c21:~# journalctl -a -u openvpn-resin -- Logs begin at Sat 2018-05-12 09:44:47 UTC, end at Sun 2018-05-13 14:34:29 UTC. -- -- No entries -- ``` [Next page](https://forums.balena.io/t/device-is-offline-all-the-time/3101.md?page=2)