# Connector Balenablock - ModuleNotFoundError: No module named 'pluginbase'

**URL:** <https://forums.balena.io/t/connector-balenablock-modulenotfounderror-no-module-named-pluginbase/365487>\
**Category:** Product support\
**Created:** [November 20, 2022, 10:13pm UTC](https://forums.balena.io/t/connector-balenablock-modulenotfounderror-no-module-named-pluginbase/365487 "2022-11-20T22:13:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![markysparks](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/markysparks/32/8086_2.png) [@markysparks](https://forums.balena.io/u/markysparks)\
**Post date:** [November 20, 2022, 10:13pm UTC](https://forums.balena.io/t/connector-balenablock-modulenotfounderror-no-module-named-pluginbase/365487/1 "2022-11-20T22:13:14Z")

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I’ve been using the excellent ‘Connector’ Balenablock for sometime without problems (Raspberry Pi4) - thanks Phil 👍. However since updating the image location to `bh.cr/balenalabs/connector-aarch64`, Connector won’t start up and this is the error message:

```auto
20.11.22 21:29:52 (+0000) connector balenaLabs connector version: 1.1.6
20.11.22 21:29:52 (+0000) connector Changing hostname to 7241598
20.11.22 21:29:52 (+0000) connector Generating config
20.11.22 21:29:52 (+0000) connector Traceback (most recent call last):
20.11.22 21:29:52 (+0000) connector File "/app/./autowire.py", line 6, in <module>
20.11.22 21:29:52 (+0000) connector from pluginbase import PluginBase
20.11.22 21:29:52 (+0000) connector ModuleNotFoundError: No module named 'pluginbase'

```

I tried going back to using `balenablocks/connector:raspberrypi4-64` as the image location but rather weirdly started seeing some other error messages from the Python `requests` module.

Just wondering if I’m missing something here?

One other small point/typo - on the Connector Balenablocks usage instructions, the docker-compose.yml block is named `browser` when I think `connector` was meant? (image attached).

 ![connector block image instructions](https://global.discourse-cdn.com/balena/original/2X/2/2ef66b0d19c7e1d8e5be3b4229700b3dfec7b2bf.png)

Many thanks  
Mark.

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**Author:** ![rcooke-warwick](https://avatars.discourse-cdn.com/v4/letter/r/ba9def/32.png) [@rcooke-warwick](https://forums.balena.io/u/rcooke-warwick)\
**Post date:** [November 21, 2022, 12:08pm UTC](https://forums.balena.io/t/connector-balenablock-modulenotfounderror-no-module-named-pluginbase/365487/3 "2022-11-21T12:08:13Z")

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hiya mark, looks like this might be a known issue at the moment, I found this on the github repo for the connector block: [ModuleNotFound on raspberry pi 4 · Issue #43 · balena-labs-projects/connector · GitHub](https://github.com/balena-labs-projects/connector/issues/43)

I’ll have a look and see if I can figure out what could be causing it

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**Author:** ![diverjoe](https://avatars.discourse-cdn.com/v4/letter/d/c89c15/32.png) [@diverjoe](https://forums.balena.io/u/diverjoe)\
**Post date:** [March 16, 2023, 2:10am UTC](https://forums.balena.io/t/connector-balenablock-modulenotfounderror-no-module-named-pluginbase/365487/5 "2023-03-16T02:10:50Z")

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