# Brand New EtcherPro Failing to Boot **URL:** \ **Category:** balenaEtcher\ **Tags:** support\ **Created:** [October 20, 2023, 6:09pm UTC](https://forums.balena.io/t/brand-new-etcherpro-failing-to-boot/369174 "2023-10-20T18:09:54Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![rleugers](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@rleugers](https://forums.balena.io/u/rleugers)\ **Post date:** [October 20, 2023, 6:09pm UTC](https://forums.balena.io/t/brand-new-etcherpro-failing-to-boot/369174/1 "2023-10-20T18:09:54Z")
I just received my EP unit today. It is failing to boot. I plugged in the power – the LED screen powers up and it seems to start to boot. Then after a few seconds depowers itself. I have tried a couple of cables, in addition to the provided with the same results. This unit is plugged into a 120 AC wall outlet. ---
**Author:** ![the-real-kenna](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/the-real-kenna/32/9598_2.png) [@the-real-kenna](https://forums.balena.io/u/the-real-kenna)\ **Post date:** [October 20, 2023, 10:10pm UTC](https://forums.balena.io/t/brand-new-etcherpro-failing-to-boot/369174/2 "2023-10-20T22:10:28Z")
Hi @rleugers, I believe you’ve run into a known-issue with our EtcherPro units: > [@Does your EtcherPro fail to boot up? Here's what to do!](https://forums.balena.io/t/does-your-etcherpro-fail-to-boot-up-heres-what-to-do/362416): > > We have noticed that some EtcherPro devices fail to boot up and are stuck on the boot splash screen with the balenaEtcher logo. If you are an owner of an EtcherPro and you see similar behavior - this topic will have updates on how you can go about getting in touch, and fixing your device! Can you try the steps shared there to see if it resolves the issue for you? If it doesn’t please send us an email so that we can continue troubleshooting with you via email and provide an RMA replacement if needed. ---
**Author:** ![rleugers](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@rleugers](https://forums.balena.io/u/rleugers)\ **Post date:** [October 23, 2023, 7:05pm UTC](https://forums.balena.io/t/brand-new-etcherpro-failing-to-boot/369174/4 "2023-10-23T19:05:54Z")
I located and tried plugging in an Ethernet/USB cable. It is connected to the Internet. The devices tries to boot for 2 sec then goes dark. I don’t even get a splash screen. The unit is dead! ---
**Author:** ![rleugers](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@rleugers](https://forums.balena.io/u/rleugers)\ **Post date:** [October 24, 2023, 2:17pm UTC](https://forums.balena.io/t/brand-new-etcherpro-failing-to-boot/369174/5 "2023-10-24T14:17:57Z")
Emails are getting bounced trying again. The unit is dead and requires an RMA. ---
**Author:** ![rleugers](https://avatars.discourse-cdn.com/v4/letter/r/df788c/32.png) [@rleugers](https://forums.balena.io/u/rleugers)\ **Post date:** [October 26, 2023, 2:30pm UTC](https://forums.balena.io/t/brand-new-etcherpro-failing-to-boot/369174/6 "2023-10-26T14:30:48Z")
Can someone help? I am about to contact the company who sold me the device for a return/repacement with them. I need to get this unit working! It has been almost a week since last contact with support. ---
**Author:** ![mpous](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mpous/32/4742_2.png) [@mpous](https://forums.balena.io/u/mpous)\ **Post date:** [October 26, 2023, 2:53pm UTC](https://forums.balena.io/t/brand-new-etcherpro-failing-to-boot/369174/7 "2023-10-26T14:53:19Z")
Hello @rleugers let me contact the Etcher Pro team to assist you! ---
**Author:** ![kostikar](https://avatars.discourse-cdn.com/v4/letter/k/3ec8ea/32.png) [@kostikar](https://forums.balena.io/u/kostikar)\ **Post date:** [October 26, 2023, 3:11pm UTC](https://forums.balena.io/t/brand-new-etcherpro-failing-to-boot/369174/8 "2023-10-26T15:11:04Z")
Hello @rleugers , please contact us at [store@balena.io](mailto:store@balena.io) with your order reference and device serial number (the QR sticker is located on the bottom of your device), despite the black screen it is possible for us to remotely reset your device and update it, thank you.