# BalenaSound can not install

**URL:** <https://forums.balena.io/t/balenasound-can-not-install/20620>\
**Category:** Product support\
**Created:** [July 17, 2019, 6:58pm UTC](https://forums.balena.io/t/balenasound-can-not-install/20620 "2019-07-17T18:58:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Benni1123](https://avatars.discourse-cdn.com/v4/letter/b/91b2a8/32.png) [@Benni1123](https://forums.balena.io/u/Benni1123)\
**Post date:** [July 17, 2019, 6:58pm UTC](https://forums.balena.io/t/balenasound-can-not-install/20620/1 "2019-07-17T18:58:48Z")

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Hello!  
I would like to use Balena sound, but unfortunately that does not work. When I enter the Windows CMD “balena push pi-sound” comes only one mistake (see screenshot). What am I doing wrong?

 ![Unbenannt](https://global.discourse-cdn.com/balena/original/2X/4/4d4ec2330b1f50fc1d73934b6d7aa534b5e2a13b.png)

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**Author:** ![xginn8](https://avatars.discourse-cdn.com/v4/letter/x/8baadc/32.png) [@xginn8](https://forums.balena.io/u/xginn8)\
**Post date:** [July 17, 2019, 7:05pm UTC](https://forums.balena.io/t/balenasound-can-not-install/20620/2 "2019-07-17T19:05:44Z")

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Hi there,

As the output notes, have you tried running that command from a prompt as administrator?

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<div class="post-metadata">

**Author:** ![Benni1123](https://avatars.discourse-cdn.com/v4/letter/b/91b2a8/32.png) [@Benni1123](https://forums.balena.io/u/Benni1123)\
**Post date:** [July 18, 2019, 7:15am UTC](https://forums.balena.io/t/balenasound-can-not-install/20620/4 "2019-07-18T07:15:04Z")

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> [@xginn8](#):
>
> As the output notes, have you tried running that command from a prompt as administrator?

Yes, I started CMD as an administrator

I found the problem. now it work