# BalenaSound Bluetooth Error Raspberry pi3 **URL:** \ **Category:** Project help\ **Tags:** bluetooth, raspberrypi3\ **Created:** [April 10, 2020, 3:38pm UTC](https://forums.balena.io/t/balenasound-bluetooth-error-raspberry-pi3/92962 "2020-04-10T15:38:06Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![fabiojrsantos](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/fabiojrsantos/32/3455_2.png) [@fabiojrsantos](https://forums.balena.io/u/fabiojrsantos)\ **Post date:** [April 10, 2020, 3:38pm UTC](https://forums.balena.io/t/balenasound-bluetooth-error-raspberry-pi3/92962/1 "2020-04-10T15:38:06Z")
I loved the project, I used to do it with a notebook and KDE. Now I can do it with my raspberry, however, I can’t get it to run the bluetooth service, it always fails and I can’t go any further, can you help me? The log is this: 10.04.20 12:22:24 (-0300) bluetooth-audio Bluetooth agent registered 10.04.20 12:22:25 (-0300) bluetooth-audio Can’t get device info: No such device 10.04.20 12:22:25 (-0300) bluetooth-audio Can’t get device info: No such device 10.04.20 12:22:25 (-0300) bluetooth-audio /usr/bin/bluealsa: No HCI device available 10.04.20 12:22:25 (-0300) bluetooth-audio Can’t get device info: No such device 10.04.20 12:22:25 (-0300) bluetooth-audio Starting bluetooth agent in Secure Simple Pairing Mode (SSPM) - No PIN code provided or invalid 10.04.20 12:22:29 (-0300) bluetooth-audio Device is discoverable as “balenaSound 7a42” 10.04.20 12:22:29 (-0300) bluetooth-audio /usr/bin/bluealsa-aplay: BlueALSA connection failed: No such file or directory 10.04.20 12:24:44 (-0300) bluetooth-audio Setting output volume to 75% 10.04.20 12:24:44 (-0300) bluetooth-audio Connection notify volume is 75% 10.04.20 12:24:44 (-0300) bluetooth-audio amixer: Unable to find simple control ‘Digital’,0 10.04.20 12:24:44 (-0300) bluetooth-audio 10.04.20 12:25:10 (-0300) bluetooth-audio Error org.freedesktop.DBus.Error.TimedOut: Failed to activate service ‘org.bluez’: timed out (service\_start\_timeout=25000ms) The problem is that i can’t connect with device. The version that i use is BalenaOS 2.47.0 Developer and Supervisor 10.6.27. Thanks for your time. ---
**Author:** ![shaunmulligan](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shaunmulligan/32/34_2.png) [@shaunmulligan](https://forums.balena.io/u/shaunmulligan)\ **Post date:** [April 10, 2020, 7:02pm UTC](https://forums.balena.io/t/balenasound-bluetooth-error-raspberry-pi3/92962/2 "2020-04-10T19:02:34Z")
Hi @fabiojrsantos welcome to the community! What type of raspberry pi are you running on? it can’t seem to find any bluetooth device on your raspberry pi. Could you open a webterminal session to the `hostOS` using your balenaCloud dashboard and run the following command: ` systemctl status bluetooth`, it should out put something like this: ```auto root@0d2db81:~# systemctl status bluetooth ● bluetooth.service - Bluetooth service Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor preset: enabled) Active: active (running) since Fri 2020-04-10 15:21:19 UTC; 3h 39min ago Docs: man:bluetoothd(8) Main PID: 891 (bluetoothd) Status: "Running" Memory: 1.0M CGroup: /system.slice/bluetooth.service └─891 /usr/libexec/bluetooth/bluetoothd --experimental Apr 10 15:21:19 0d2db81 systemd[1]: Starting Bluetooth service... Apr 10 15:21:19 0d2db81 systemd[1]: Started Bluetooth service. ``` ---
**Author:** ![fabiojrsantos](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/fabiojrsantos/32/3455_2.png) [@fabiojrsantos](https://forums.balena.io/u/fabiojrsantos)\ **Post date:** [April 12, 2020, 5:44pm UTC](https://forums.balena.io/t/balenasound-bluetooth-error-raspberry-pi3/92962/4 "2020-04-12T17:44:35Z")
This is the result: root@7a424e7:~# systemctl status bluetooth ● bluetooth.service - Bluetooth service Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor preset: enabled) Drop-In: /etc/systemd/system/bluetooth.service.d └─bluetooth.conf Active: inactive (dead) Docs: man:bluetoothd(8) After obtain the output, i type: systemctl restart bluetooth systemctl status bluetooth ● bluetooth.service - Bluetooth service Loaded: loaded (/lib/systemd/system/bluetooth.service; enabled; vendor preset: enabled) Drop-In: /etc/systemd/system/bluetooth.service.d └─bluetooth.conf Active: active (running) since Sun 2020-04-12 17:46:39 UTC; 6s ago Docs: man:bluetoothd(8) Main PID: 2643 (bluetoothd) Status: “Running” Tasks: 1 (limit: 2305) Memory: 1.1M CGroup: /system.slice/bluetooth.service └─2643 /usr/libexec/bluetooth/bluetoothd --experimental But i still not find in scan by phone. ---
**Author:** ![iamsolankiamit](https://avatars.discourse-cdn.com/v4/letter/i/a88e4f/32.png) [@iamsolankiamit](https://forums.balena.io/u/iamsolankiamit)\ **Post date:** [April 13, 2020, 10:11am UTC](https://forums.balena.io/t/balenasound-bluetooth-error-raspberry-pi3/92962/5 "2020-04-13T10:11:43Z")
Hi, since the bluetooth service was inactive, balenaSound couldn’t register it. Can you try restarting the balenaSound service and then try to connect? ---
**Author:** ![fabiojrsantos](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/fabiojrsantos/32/3455_2.png) [@fabiojrsantos](https://forums.balena.io/u/fabiojrsantos)\ **Post date:** [April 14, 2020, 2:18pm UTC](https://forums.balena.io/t/balenasound-bluetooth-error-raspberry-pi3/92962/7 "2020-04-14T14:18:15Z")
Hi, thanks for reply. I think that problem was with Bluetooth in device. I try another software for this, but not responder in Bluetooth, another services it ok. The only that not work is Bluetooth. I’ll trie with another RPi and post the result in this topic. ---
**Author:** ![tmigone](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/tmigone/32/2814_2.png) [@tmigone](https://forums.balena.io/u/tmigone)\ **Post date:** [April 14, 2020, 2:24pm UTC](https://forums.balena.io/t/balenasound-bluetooth-error-raspberry-pi3/92962/8 "2020-04-14T14:24:19Z")
Fabio, thanks for the heads up. Let us know how it goes.