# balenasense with Enviro+

**URL:** <https://forums.balena.io/t/balenasense-with-enviro/97612>\
**Category:** Product support\
**Created:** [April 22, 2020, 4:02pm UTC](https://forums.balena.io/t/balenasense-with-enviro/97612 "2020-04-22T16:02:25Z")\
**Posts on this page:** 1\
**Showing post:** 37

<div class="post-metadata">

**Author:** ![georgiats](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/georgiats/32/2571_2.png) [@georgiats](https://forums.balena.io/u/georgiats)\
**Post date:** [April 24, 2020, 3:12pm UTC](https://forums.balena.io/t/balenasense-with-enviro/97612/37 "2020-04-24T15:12:11Z")

</div>

Hi there! It seems that support access is expired. If you extend the support access on this device we’ll be happy to work on that.  
In case you’d like to work on the troubleshooting I can give you some instructions on how to proceed. Please notice that this action will delete every image and any container that ever ran and any data associated with the container engine. This way the supervisor will be forced to download all images again.  
You can either ssh to the device or use the terminal from your dashboard and run the following commands:

> systemctl stop resin-supervisor  
> systemctl stop docker  
> rm -rf /var/lib/docker/{aufs,overlay,containers,image,tmp}  
> systemctl start docker  
> update-resin-supervisor

Please let me know how it works for you or confirm the support access.

---

_[View the full topic](https://forums.balena.io/t/balenasense-with-enviro/97612)._