# balenaEtcher stop working on Windows 10

**URL:** <https://forums.balena.io/t/balenaetcher-stop-working-on-windows-10/360124>\
**Category:** balenaEtcher\
**Tags:** support\
**Created:** [July 30, 2022, 1:03am UTC](https://forums.balena.io/t/balenaetcher-stop-working-on-windows-10/360124 "2022-07-30T01:03:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![brandostefano](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@brandostefano](https://forums.balena.io/u/brandostefano)\
**Post date:** [July 30, 2022, 1:03am UTC](https://forums.balena.io/t/balenaetcher-stop-working-on-windows-10/360124/1 "2022-07-30T01:03:04Z")

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Hi. I’m new at this  
Trying to start Etcher (installed and the portabe versions) it start but immediatily freeze and appears the windows message “balenaEtcher stop working” .  
My antivirus is turned off and the OS is Windows 10 Home single language v. 21H2

 ![balenaetcherno funca](https://global.discourse-cdn.com/balena/original/2X/0/0ad23c8029eaac10a58688148172c356b3680116.jpeg)

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**Author:** ![mcraa](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mcraa/32/6648_2.png) [@mcraa](https://forums.balena.io/u/mcraa)\
**Post date:** [August 2, 2022, 11:54am UTC](https://forums.balena.io/t/balenaetcher-stop-working-on-windows-10/360124/2 "2022-08-02T11:54:33Z")

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Hello, thanks for letting us know. It is very strange indeed.  
If you can extend the information that would be helpful.

- Do you use 64 or 32 bit version of Windows?
- Do you have the chance to open the devtools (Ctrl + Alt + i) and see some logs (if yes please attach them) or it freezes immediately?