# BalenaCam Problem…!!!

**URL:** <https://forums.balena.io/t/balenacam-problem/114406>\
**Category:** Product support\
**Created:** [May 15, 2020, 6:01am UTC](https://forums.balena.io/t/balenacam-problem/114406 "2020-05-15T06:01:29Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![VictorThiago](https://avatars.discourse-cdn.com/v4/letter/v/df788c/32.png) [@VictorThiago](https://forums.balena.io/u/VictorThiago)\
**Post date:** [May 15, 2020, 6:01am UTC](https://forums.balena.io/t/balenacam-problem/114406/1 "2020-05-15T06:01:29Z")

</div>

Sorry, this is my first post and idrk where to put this so here’s a link to my post) . Please help me out, my BalenaCam does not work. Appreciate it! [Tweakbox](https://tweakbox.mobi/) [Appvalley](https://getappvalley.com/)

---

<div class="post-metadata">

**Author:** ![shaunmulligan](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shaunmulligan/32/34_2.png) [@shaunmulligan](https://forums.balena.io/u/shaunmulligan)\
**Post date:** [May 15, 2020, 7:20am UTC](https://forums.balena.io/t/balenacam-problem/114406/2 "2020-05-15T07:20:29Z")

</div>

Hi @VictorThiago this is a good place to post 🙂 . Can you describe your what device setup you have for balena Cam, describing the device type and OS version you are using. Can you also indicate where you are seeing those log errors?

---

<div class="post-metadata">

**Author:** ![shaunmulligan](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shaunmulligan/32/34_2.png) [@shaunmulligan](https://forums.balena.io/u/shaunmulligan)\
**Post date:** [May 15, 2020, 8:27am UTC](https://forums.balena.io/t/balenacam-problem/114406/4 "2020-05-15T08:27:01Z")

</div>

I just tried this on my Pi3 A+ and seems I hit the same issue, let me check with the project maintainer, thanks for the report!

---

<div class="post-metadata">

**Author:** ![shaunmulligan](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shaunmulligan/32/34_2.png) [@shaunmulligan](https://forums.balena.io/u/shaunmulligan)\
**Post date:** [May 15, 2020, 8:35am UTC](https://forums.balena.io/t/balenacam-problem/114406/5 "2020-05-15T08:35:15Z")

</div>

Hi @VictorThiago , are you using Chrome browser? I believe the issue is that the latest chrome browsers anonymize local IPs exposed by WebRTC, so this makes balena-cam unable to establish the webRTC link with your browser. To fix this you need to disable this setting in the `chrome://flags/` settings page as shown in the screen shot below

---

<div class="post-metadata">

**Author:** ![shaunmulligan](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/shaunmulligan/32/34_2.png) [@shaunmulligan](https://forums.balena.io/u/shaunmulligan)\
**Post date:** [May 15, 2020, 8:40am UTC](https://forums.balena.io/t/balenacam-problem/114406/7 "2020-05-15T08:40:16Z")

</div>

![Screenshot 2020-05-15 at 10.32.01](https://global.discourse-cdn.com/balena/original/2X/8/88b8efebc9bf2d915fb1275bd1f853a1c1bb3eb3.png)