# Balena Mail is flagged as spam

**URL:** <https://forums.balena.io/t/balena-mail-is-flagged-as-spam/350441>\
**Category:** General\
**Created:** [December 6, 2021, 8:28am UTC](https://forums.balena.io/t/balena-mail-is-flagged-as-spam/350441 "2021-12-06T08:28:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Markus.Kohn.GWA](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/markus.kohn.gwa/32/7507_2.png) [@Markus.Kohn.GWA](https://forums.balena.io/u/Markus.Kohn.GWA)\
**Post date:** [December 6, 2021, 8:28am UTC](https://forums.balena.io/t/balena-mail-is-flagged-as-spam/350441/1 "2021-12-06T08:28:15Z")

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Hi there,  
I just want to let you to know that your activation link Mail is flagged as spam from our provider.

Best Regards

Markus

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**Author:** ![mpous](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mpous/32/4742_2.png) [@mpous](https://forums.balena.io/u/mpous)\
**Post date:** [December 9, 2021, 1:01pm UTC](https://forums.balena.io/t/balena-mail-is-flagged-as-spam/350441/2 "2021-12-09T13:01:40Z")

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Thank you for mentioning this @Markus.Kohn.GWA we will check that. Could you please confirm who is your Mail provider?

BTW welcome to the balena community.

Let us know how more we can help you 🙂

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**Author:** ![mpous](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/mpous/32/4742_2.png) [@mpous](https://forums.balena.io/u/mpous)\
**Post date:** [December 9, 2021, 1:38pm UTC](https://forums.balena.io/t/balena-mail-is-flagged-as-spam/350441/3 "2021-12-09T13:38:54Z")

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BTW Markus, I tried to reproduce and we don’t have activation link in balenaCloud. Could you please confirm what is the e-mail you receive on spam? Thanks

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**Author:** ![Markus.Kohn.GWA](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/markus.kohn.gwa/32/7507_2.png) [@Markus.Kohn.GWA](https://forums.balena.io/u/Markus.Kohn.GWA)\
**Post date:** [January 17, 2022, 9:39am UTC](https://forums.balena.io/t/balena-mail-is-flagged-as-spam/350441/5 "2022-01-17T09:39:24Z")

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Hi there,

I’m back from exams and want to give you some more information.  
This is the mail displayed by outlook, it is the only one so far, flagged as spam though.

 ![Screenshot 2022-01-17 103711](https://global.discourse-cdn.com/balena/original/2X/a/a62d4ef98a28065f9bfcd6ca270f839f97189764.png)

Mail Provider is [strato.de](http://strato.de) (a german mail and web-provider)

Kind Regards,

Markus

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**Author:** ![dtischler](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/dtischler/32/2483_2.png) [@dtischler](https://forums.balena.io/u/dtischler)\
**Post date:** [January 19, 2022, 12:26am UTC](https://forums.balena.io/t/balena-mail-is-flagged-as-spam/350441/7 "2022-01-19T00:26:10Z")

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Thanks for the additional detail @Markus.Kohn.GWA – it’s actually a Discouse domain that has been flagged, so a bit beyond our control…but I’ll look for any other examples and reach out to them if need be. Thanks!

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<div class="post-metadata">

**Author:** ![Markus.Kohn.GWA](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/markus.kohn.gwa/32/7507_2.png) [@Markus.Kohn.GWA](https://forums.balena.io/u/Markus.Kohn.GWA)\
**Post date:** [January 21, 2022, 8:50am UTC](https://forums.balena.io/t/balena-mail-is-flagged-as-spam/350441/9 "2022-01-21T08:50:52Z")

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Hi @dtischler  
i just wanted to make sure that you are aware of this minor possibility of missing users’ reaction to a mail.  
For me, this thread can be closed here.

Have a nice weekend