# Balena Chat broken **URL:** \ **Category:** Product support\ **Created:** [August 24, 2020, 12:50pm UTC](https://forums.balena.io/t/balena-chat-broken/177087 "2020-08-24T12:50:28Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![hugh\_at\_hoxtonanalyt](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/hugh_at_hoxtonanalyt/32/3919_2.png) [@hugh\_at\_hoxtonanalyt](https://forums.balena.io/u/hugh_at_hoxtonanalyt)\ **Post date:** [August 24, 2020, 12:50pm UTC](https://forums.balena.io/t/balena-chat-broken/177087/1 "2020-08-24T12:50:28Z")
I’m not sure if this is the right place to report this issue, but Balena Chat (where I would normally request paid support) it itself broken right now. I get a lot of spinning loading indicators, or sometimes the message ‘Network Error’. Sometimes this is as soon as I open the chat window, sometimes it’s later after I click ‘Start conversation’. But I haven’t been able to get as far as reporting the original issue I had – or the unreliability of the chat system. ---
**Author:** ![georgiats](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/georgiats/32/2571_2.png) [@georgiats](https://forums.balena.io/u/georgiats)\ **Post date:** [August 24, 2020, 2:41pm UTC](https://forums.balena.io/t/balena-chat-broken/177087/2 "2020-08-24T14:41:13Z")
Hi Hugh, Thanks for bringing this to our attention. We’ve had [this issue](https://status.jel.ly.fish/incidents/3f84pk25d0zy) earlier today, which has been now resolved. Please try again to report us the issue you are facing and we’ll be happy to assist you further. Best, Georgia ---
**Author:** ![hugh\_at\_hoxtonanalyt](https://sea2.discourse-cdn.com/balena/user_avatar/forums.balena.io/hugh_at_hoxtonanalyt/32/3919_2.png) [@hugh\_at\_hoxtonanalyt](https://forums.balena.io/u/hugh_at_hoxtonanalyt)\ **Post date:** [August 24, 2020, 5:06pm UTC](https://forums.balena.io/t/balena-chat-broken/177087/4 "2020-08-24T17:06:04Z")
Yes it seems to be working again. Consider this case closed. Thanks.