# Product support **URL:** https://forums.balena.io/c/product-support/42.md?page=1 [Latest](https://forums.balena.io/latest.md) · [Categories](https://forums.balena.io/categories.md) · [Tags](https://forums.balena.io/tags.md) **Page:** 2 --- ## [USB3.0 on Rapsberry pi Compute Module 5](https://forums.balena.io/t/usb3-0-on-rapsberry-pi-compute-module-5/378209)
**Author:** [@antoineschmider](https://forums.balena.io/u/antoineschmider)\ **Replies:** 2\ **Last updated:** [July 2, 2026, 4:40pm UTC](https://forums.balena.io/t/usb3-0-on-rapsberry-pi-compute-module-5/378209 "2026-07-02T16:40:24Z")
Dear Support team, Board: Oratek Tofu5 with CM5 OS: balenaOS 6.12.61-v8-16k Comparison: Raspberry Pi OS 6.12.75+rpt-rpi-2712 Summary On the Tofu5 carrier, USB 3.0 devices plugged into a Microchip USB5744 hub (0424:… --- ## [Asking for the recommended architecture to pre-provision and preload an image on a backend (Node.js on GCP) and deliver it to an end user as a ready-to-flash file, with zero setup on their side.](https://forums.balena.io/t/asking-for-the-recommended-architecture-to-pre-provision-and-preload-an-image-on-a-backend-node-js-on-gcp-and-deliver-it-to-an-end-user-as-a-ready-to-flash-file-with-zero-setup-on-their-side/378212)
**Author:** [@e.zapata](https://forums.balena.io/u/e.zapata)\ **Replies:** 1\ **Last updated:** [July 2, 2026, 12:02pm UTC](https://forums.balena.io/t/asking-for-the-recommended-architecture-to-pre-provision-and-preload-an-image-on-a-backend-node-js-on-gcp-and-deliver-it-to-an-end-user-as-a-ready-to-flash-file-with-zero-setup-on-their-side/378212 "2026-07-02T12:02:22Z")
We’re designing a one-click onboarding flow for our end users and would like guidance on the right architecture before we commit to an approach. What we want the user to experience The user opens our web app and clic… --- ## [Orin Nano 8GB without NVME](https://forums.balena.io/t/orin-nano-8gb-without-nvme/378164)
**Author:** [@Tomlogan501](https://forums.balena.io/u/Tomlogan501)\ **Replies:** 2\ **Last updated:** [June 30, 2026, 8:16am UTC](https://forums.balena.io/t/orin-nano-8gb-without-nvme/378164 "2026-06-30T08:16:12Z")
Hi guys, I would like to test on a Jetson Orin Nano 8 Gb dev kit but without the NVME disk, I got a SD card. Is it the same setup to go for ? --- ## [Cannot update my FR24](https://forums.balena.io/t/cannot-update-my-fr24/377863)
**Author:** [@atoi68](https://forums.balena.io/u/atoi68)\ **Replies:** 2\ **Last updated:** [June 24, 2026, 2:12am UTC](https://forums.balena.io/t/cannot-update-my-fr24/377863 "2026-06-24T02:12:21Z")
i Cannot update my FR24. Please refer below. I’m using 6.3.23 2026-05-02T16:49:35+08:00 fr24feed Verifying settings… 2026-05-02T16:49:35+08:00 fr24feed 2026-05-02T16:49:37+08:00 fr24feed Flightradar24 key is set:… --- ## [iot-gate-imx8 4GB (IOTG-IMX8-D4) unbootable after flashing — bootloader DDR training fails](https://forums.balena.io/t/iot-gate-imx8-4gb-iotg-imx8-d4-unbootable-after-flashing-bootloader-ddr-training-fails/378097)
**Author:** [@pieterjandevolder](https://forums.balena.io/u/pieterjandevolder)\ **Replies:** 4\ **Last updated:** [June 15, 2026, 9:46am UTC](https://forums.balena.io/t/iot-gate-imx8-4gb-iotg-imx8-d4-unbootable-after-flashing-bootloader-ddr-training-fails/378097 "2026-06-15T09:46:10Z")
Device: CompuLab IOT-GATE-iMX8 (Mini), part number IOTG-IMX8-D4 — 4 GB LPDDR4 (Etron). balena device type: iot-gate-imx8 balenaOS version flashed: Flash method: official USB-key getting-started procedure. Summary: A… --- ## [anyone has advice about my situation now i have downloaded tails and balenaetcher then i started the flash thing on my sd card but i forget that my data is on the sd card so now i cant get back my data or run tails](https://forums.balena.io/t/anyone-has-advice-about-my-situation-now-i-have-downloaded-tails-and-balenaetcher-then-i-started-the-flash-thing-on-my-sd-card-but-i-forget-that-my-data-is-on-the-sd-card-so-now-i-cant-get-back-my-data-or-run-tails/378116)
**Author:** [@111italyfguelwo](https://forums.balena.io/u/111italyfguelwo)\ **Replies:** 0\ **Last updated:** [June 12, 2026, 12:22pm UTC](https://forums.balena.io/t/anyone-has-advice-about-my-situation-now-i-have-downloaded-tails-and-balenaetcher-then-i-started-the-flash-thing-on-my-sd-card-but-i-forget-that-my-data-is-on-the-sd-card-so-now-i-cant-get-back-my-data-or-run-tails/378116 "2026-06-12T12:22:38Z")
--- ## [\`balena preload\` fails in GitHub Action with \`umount: /tmp/tmp3fib5u3l: target is busy.\`](https://forums.balena.io/t/balena-preload-fails-in-github-action-with-umount-tmp-tmp3fib5u3l-target-is-busy/378096)
**Author:** [@benfrancis](https://forums.balena.io/u/benfrancis)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 6:23pm UTC](https://forums.balena.io/t/balena-preload-fails-in-github-action-with-umount-tmp-tmp3fib5u3l-target-is-busy/378096 "2026-06-08T18:23:00Z")
I have a GitHub Action which generates a new balenaOS image with my application preloaded each time a tag is pushed to the repository. Last week it was working, but I tagged a release today and the balena preload stage f… --- ## [Security question for multi port devices](https://forums.balena.io/t/security-question-for-multi-port-devices/377996)
**Author:** [@pinter](https://forums.balena.io/u/pinter)\ **Replies:** 1\ **Last updated:** [May 26, 2026, 1:13pm UTC](https://forums.balena.io/t/security-question-for-multi-port-devices/377996 "2026-05-26T13:13:13Z")
Hi all, I’m trying to write up a little whitepaper for our BalenaOS based devices. All of our devices have multiple ethernet ports. Basic question, does BalenaOS, out of the box, forward or bridge interfaces in any way? … --- ## [RPI CM5 + Picamera2: switch\_config results in Failed to queue buffer 0: Invalid argument ERROR RPISTREAM rpi\_stream.cpp:276 Failed to queue buffer for CFE Image](https://forums.balena.io/t/rpi-cm5-picamera2-switch-config-results-in-failed-to-queue-buffer-0-invalid-argument-error-rpistream-rpi-stream-cpp-276-failed-to-queue-buffer-for-cfe-image/377874)
**Author:** [@antoineschmider](https://forums.balena.io/u/antoineschmider)\ **Replies:** 5\ **Last updated:** [May 22, 2026, 11:19am UTC](https://forums.balena.io/t/rpi-cm5-picamera2-switch-config-results-in-failed-to-queue-buffer-0-invalid-argument-error-rpistream-rpi-stream-cpp-276-failed-to-queue-buffer-for-cfe-image/377874 "2026-05-22T11:19:25Z")
Hello, I’m running balenaOS with kernel 6.12.61-v8-16k on a Raspberry Pi 5 with an IMX477 camera. I need to switch between picamera2 configurations at runtime (to change sensor mode/resolution). On RPi OS 6.6.74+rpt-rpi… --- ## [Support for Jetson Thor](https://forums.balena.io/t/support-for-jetson-thor/375276)
**Author:** [@GeorgePearse](https://forums.balena.io/u/GeorgePearse)\ **Replies:** 6\ **Last updated:** [May 11, 2026, 11:24pm UTC](https://forums.balena.io/t/support-for-jetson-thor/375276 "2026-05-11T23:24:02Z")
We want to deploy our systems on Jetson Thor devices, and I think we’re currently only blocked by balena support for them (though I’m a bit new to the ecosystem and still figuring things out). Currently got a fleet of J… --- ## [Link GitHub Login to Existing Email Account?](https://forums.balena.io/t/link-github-login-to-existing-email-account/377890)
**Author:** [@Schuby](https://forums.balena.io/u/Schuby)\ **Replies:** 2\ **Last updated:** [May 8, 2026, 1:59am UTC](https://forums.balena.io/t/link-github-login-to-existing-email-account/377890 "2026-05-08T01:59:35Z")
Is there currently a way to associate a GitHub login/auth to an existing email based account? I would like to use GitHub to login to the Balena Dashboard, but I can’t find a way to link it to the email account that I us… --- ## [balena\_cli 32 bit version](https://forums.balena.io/t/balena-cli-32-bit-version/108716)
**Author:** [@lewey47](https://forums.balena.io/u/lewey47)\ **Replies:** 3\ **Last updated:** [May 5, 2026, 10:20am UTC](https://forums.balena.io/t/balena-cli-32-bit-version/108716 "2026-05-05T10:20:12Z")
Hi, Is there version of this compatible with 32 bit? Cheers --- ## [Skip UEFI Boot Screen and Logs on Jetson Orin Nano (BalenaOS 6.10.26 / L4T 36.4.7)](https://forums.balena.io/t/skip-uefi-boot-screen-and-logs-on-jetson-orin-nano-balenaos-6-10-26-l4t-36-4-7/377327)
**Author:** [@EnzoGhisoni](https://forums.balena.io/u/EnzoGhisoni)\ **Replies:** 4\ **Last updated:** [May 5, 2026, 10:09am UTC](https://forums.balena.io/t/skip-uefi-boot-screen-and-logs-on-jetson-orin-nano-balenaos-6-10-26-l4t-36-4-7/377327 "2026-05-05T10:09:09Z")
Hi everyone, I’m developing an application for production (for a fleet) on a Jetson Orin Nano devKit and I need to completely skip the UEFI boot screen (NVIDIA logo, “Press ESC” prompt, and all boot log messages). I hav… --- ## [Standalone balena-cli installation path interferes with Node.js nvm/npm](https://forums.balena.io/t/standalone-balena-cli-installation-path-interferes-with-node-js-nvm-npm/377872)
**Author:** [@jaan513](https://forums.balena.io/u/jaan513)\ **Replies:** 0\ **Last updated:** [May 5, 2026, 9:35am UTC](https://forums.balena.io/t/standalone-balena-cli-installation-path-interferes-with-node-js-nvm-npm/377872 "2026-05-05T09:35:23Z")
I’m using Opensuse Linux with Balena Cli. When I first install nvm (Node Version Manager), then install Balena Cli as standalone, I get a weird situation where all npm packages are installed into the balena-cli bin fold… --- ## [Link to Dashboard in CLI is incorrect](https://forums.balena.io/t/link-to-dashboard-in-cli-is-incorrect/377850)
**Author:** [@alexrosen](https://forums.balena.io/u/alexrosen)\ **Replies:** 9\ **Last updated:** [May 4, 2026, 5:53pm UTC](https://forums.balena.io/t/link-to-dashboard-in-cli-is-incorrect/377850 "2026-05-04T17:53:04Z")
I’m on my first day with Balena. I may be sharing this in the wrong spot, but I thought someone should know. I did my first build and clicked the link after “\[Info\] Dashboard link:” in the CLI but that produces… --- ## [Jetson: Support Nvidia Docker Images](https://forums.balena.io/t/jetson-support-nvidia-docker-images/340483)
**Author:** [@scarlyon](https://forums.balena.io/u/scarlyon)\ **Replies:** 40\ **Last updated:** [May 1, 2026, 3:19pm UTC](https://forums.balena.io/t/jetson-support-nvidia-docker-images/340483 "2026-05-01T15:19:11Z")
@alanb128 Here is detailed issue we would like to solve. We were able to install the docker & Nvidia container toolkit inside a service that is running on Jetson Device. Here is our Docker file: FROM balenalib/jetson… --- ## [I have a problem with balena etcher](https://forums.balena.io/t/i-have-a-problem-with-balena-etcher/377860)
**Author:** [@sergio](https://forums.balena.io/u/sergio)\ **Replies:** 0\ **Last updated:** [May 1, 2026, 3:04pm UTC](https://forums.balena.io/t/i-have-a-problem-with-balena-etcher/377860 "2026-05-01T15:04:59Z")
I’m having problems. I wanted to create a bootable USB drive with Kali Linux 2026.1 in live mode on a 2013 MacBook Pro Big Sur running Linux 11.7.11. I used Balena Etcher, and everything seemed fine, but when I started… --- ## [Newbie issue: Cannot open BalenaEtcher file ](https://forums.balena.io/t/newbie-issue-cannot-open-balenaetcher-file/377848)
**Author:** [@Hondo87](https://forums.balena.io/u/Hondo87)\ **Replies:** 0\ **Last updated:** [April 30, 2026, 7:45am UTC](https://forums.balena.io/t/newbie-issue-cannot-open-balenaetcher-file/377848 "2026-04-30T07:45:29Z")
I have a Newbie user issue; I cannot trigger the zipped file to open the Balena App. Tried several times reloaded BalenaEther file from the Zorin website as instructed, and on two different HP devices both are WIN10 ma… --- ## [HostOS socket access from Balena containers](https://forums.balena.io/t/hostos-socket-access-from-balena-containers/377624)
**Author:** [@Guzman](https://forums.balena.io/u/Guzman)\ **Replies:** 1\ **Last updated:** [April 28, 2026, 10:08am UTC](https://forums.balena.io/t/hostos-socket-access-from-balena-containers/377624 "2026-04-28T10:08:30Z")
Dear Balena Support Team, I am reaching out to ask for guidance regarding container-to-host communication on BalenaOS. We are currently upgrading a project targeting the owa5X device. In order to properly control the s… --- ## [How to reuse a balena-etched usb drive without destroing it?](https://forums.balena.io/t/how-to-reuse-a-balena-etched-usb-drive-without-destroing-it/39833)
**Author:** [@mab](https://forums.balena.io/u/mab)\ **Replies:** 12\ **Last updated:** [April 22, 2026, 7:10pm UTC](https://forums.balena.io/t/how-to-reuse-a-balena-etched-usb-drive-without-destroing-it/39833 "2026-04-22T19:10:35Z")
Hi, already destroyed 3 USB drives by trying to re-format them after having them used with balena Images. I could not reactivate them, allthough I tried all options as described in the “how to recover broken usb drive” … --- ## [BalenaEtcher Freezes up after selecting ISO](https://forums.balena.io/t/balenaetcher-freezes-up-after-selecting-iso/370731)
**Author:** [@mwguitars](https://forums.balena.io/u/mwguitars)\ **Replies:** 2\ **Last updated:** [April 21, 2026, 5:05pm UTC](https://forums.balena.io/t/balenaetcher-freezes-up-after-selecting-iso/370731 "2026-04-21T17:05:25Z")
BalenaEtcher Freezes up after selecting the ISO file. I have tried to download everything several times. Rebooted, Run as administrator, still This software freezes up. I’m running Windows 11 and would like to try ano… --- ## [kenel build flags for networking on Jetson Orin series](https://forums.balena.io/t/kenel-build-flags-for-networking-on-jetson-orin-series/375797)
**Author:** [@msherman](https://forums.balena.io/u/msherman)\ **Replies:** 0\ **Last updated:** [April 21, 2026, 2:45pm UTC](https://forums.balena.io/t/kenel-build-flags-for-networking-on-jetson-orin-series/375797 "2026-04-21T14:45:22Z")
Hi there, I’m working to get calico-based kubernetes networking running on the Jetson Orin Nano, and Agx Orin 64gb devkits. We’d previously had this working on the Jetson Nano and Xavier NX, although we had to build th… --- ## [Container restart loops and supervisor API timeouts when running heavy script executors on edge devices](https://forums.balena.io/t/container-restart-loops-and-supervisor-api-timeouts-when-running-heavy-script-executors-on-edge-devices/375795)
**Author:** [@Leone778](https://forums.balena.io/u/Leone778)\ **Replies:** 0\ **Last updated:** [April 20, 2026, 7:33pm UTC](https://forums.balena.io/t/container-restart-loops-and-supervisor-api-timeouts-when-running-heavy-script-executors-on-edge-devices/375795 "2026-04-20T19:33:33Z")
Hi everyone, I’m currently managing a fleet of Raspberry Pi 4 devices running balenaOS, but I’ve hit a snag with container stability when running automated background tasks alongside my main services. I’ve been using a… --- ## [Choosing industrial computer with Nvidia Orin](https://forums.balena.io/t/choosing-industrial-computer-with-nvidia-orin/372466)
**Author:** [@gurbain](https://forums.balena.io/u/gurbain)\ **Replies:** 5\ **Last updated:** [April 20, 2026, 6:17pm UTC](https://forums.balena.io/t/choosing-industrial-computer-with-nvidia-orin/372466 "2026-04-20T18:17:04Z")
Hello, I am looking for an industrial computer on which I could easily install BalenaOS without too much stuggle in builiding a custom image. My requirements are the following: Industrial fanless computer (IP protecti… --- ## [RAM issue on Jetson Orin Nano when procfs flag set](https://forums.balena.io/t/ram-issue-on-jetson-orin-nano-when-procfs-flag-set/375759)
**Author:** [@avanmalleghem](https://forums.balena.io/u/avanmalleghem)\ **Replies:** 2\ **Last updated:** [April 16, 2026, 4:35pm UTC](https://forums.balena.io/t/ram-issue-on-jetson-orin-nano-when-procfs-flag-set/375759 "2026-04-16T16:35:29Z")
Hello, When using the flag \`io.balena.features.procfs: ‘1’\` on the Jetson Orin Nano devkit, there is a huge RAM overhead on each process. My whole application runs on 3Go RAM. When setting this flag to 1, it goes up to… --- ## [Upcoming change to supported balena device types](https://forums.balena.io/t/upcoming-change-to-supported-balena-device-types/375200)
**Author:** [@remsol](https://forums.balena.io/u/remsol)\ **Replies:** 7\ **Last updated:** [April 16, 2026, 9:36am UTC](https://forums.balena.io/t/upcoming-change-to-supported-balena-device-types/375200 "2026-04-16T09:36:07Z")
Hi there, We are planning to discontinue support for certain device types, and your organization currently has one or more active devices on that list. Your existing devices will continue to operate as they do today. … --- ## [Password Reset problem](https://forums.balena.io/t/password-reset-problem/375761)
**Author:** [@matthewcima](https://forums.balena.io/u/matthewcima)\ **Replies:** 3\ **Last updated:** [April 14, 2026, 7:13pm UTC](https://forums.balena.io/t/password-reset-problem/375761 "2026-04-14T19:13:59Z")
I am having trouble setting a new password for my account. Following the PW Reset link in the email, when I enter a new PW I get the following message “must have required property ‘New password’“ and “must have required … --- ## [Balena supervisor restarting due to failing healthcheck](https://forums.balena.io/t/balena-supervisor-restarting-due-to-failing-healthcheck/372619)
**Author:** [@henry-mytos](https://forums.balena.io/u/henry-mytos)\ **Replies:** 9\ **Last updated:** [April 8, 2026, 10:30am UTC](https://forums.balena.io/t/balena-supervisor-restarting-due-to-failing-healthcheck/372619 "2026-04-08T10:30:40Z")
We are continually getting issues where the Balena Supervisor service is restarted due to a failing health check. It looks like the service is going above it’s memory limit. Here is the supervisor memory usage from a day… --- ## [Build AWS BalenaOS Image for ARM](https://forums.balena.io/t/build-aws-balenaos-image-for-arm/375746)
**Author:** [@RobertBakker](https://forums.balena.io/u/RobertBakker)\ **Replies:** 4\ **Last updated:** [April 3, 2026, 7:13am UTC](https://forums.balena.io/t/build-aws-balenaos-image-for-arm/375746 "2026-04-03T07:13:19Z")
Hi, In the past I’ve used the pre-published balena images to launch devices on AWS. Since these are not available anymore I followed this post to create an Generic x86\_64 image Some of our devices run aarch64 - how can… --- ## [config.txt changes are not applying to the host](https://forums.balena.io/t/config-txt-changes-are-not-applying-to-the-host/375388)
**Author:** [@bobbrez](https://forums.balena.io/u/bobbrez)\ **Replies:** 4\ **Last updated:** [April 1, 2026, 1:45pm UTC](https://forums.balena.io/t/config-txt-changes-are-not-applying-to-the-host/375388 "2026-04-01T13:45:18Z")
I have a fleet where I’ve updated the default device configuration with a variable am not seeing the update appear on the device. Is my understanding correct that device configuration variables prefixed with BALENA\_HOST\_… [Previous page](https://forums.balena.io/c/product-support/42.md) [Next page](https://forums.balena.io/c/product-support/42.md?page=2)